Sales Executive
Resume:
Ginger Payne
** ***** *********** ***** ********** and Operations Management
Bristow, VA
adi9wf@r.postjobfree.com
EXPERIENCE
Fortessa Tableware Solutions — Regional Sales Executive Dec 2017 - 2020
● Regional and National B2B sales responsibilities VA/DC/MD.
● Maintaining relationships with both corporate entities and local properties within the hotel, resort, golf club and restaurant arena in the china, glassware, flatware manufacturing business.
● Key account management of 400 accounts.
● Managed multimillion dollar project management directly with Marriott and Hilton Worldwide.
● Average 30% over goal each month
● Met/exceeded goal of $1.5 million yearly sales
● Developed programs for senior living and healthcare entities.
● Created updated and trending looks for golf clubs embassies and resorts.
● Direct line working relationships with Presidents, Executive Chef's and senior directors on each property or corporation.
● Guiding clients with creating custom hand made pottery and custom china and glassware.
● Product Development
● Logistics
● Marketing
● Manufacturing
● Providing support and logistics during new openings and remodels.
● Additional responsibilities; new business development, training new sales team, software and CRM training to colleagues, social marketing and product development.
Acme Paper — Northern Virginia Account Manager
● Manager of regional accounts in the Northern Va, DC and Maryland markets.
● Key accounts in healthcare, senior living, corporate and public schools.
● Represented an established portfolio of our key manufactures products, managing relationships with customers as well as rolling out new promotions and implementing campaigns.
● Play a key role in my customers day to day operations.
● Expert knowledge janitorial, restaurants, supply chain, healthcare, tabletop, patient care, food and nutrition.
● New business development, B2B sales.
● Met/exceed yearly goal of 4 million sales goals.
● Influenced people who make buying/selling decisions and positively influencing the behavior of other stakeholders
SKILLS
Project Management
Sales Training
Sales Leadership
CRM Management
P&L
Business Development
Key Account Management
Strategic Planning
Contract Negotiations
Etiquette Expert
Administration and
Management
Computers and Electronics
Customer and Personal Service
Critical Thinking
Negotiation
Persuasion
AWARDS
Virginia Community College
Student of the Year
Phi Beta Kappa
Trainer of the Year
Adams Burch— Healthcare Specialist
● Account management in the Hampton Roads and Richmond area in B2B sales.
● Week routes and site visits.
● Representing an established portfolio of our key manufactures products, managing relationships with customers as well as rolling out new promotions and implementing campaigns.
● Responsible for ensuring there is correct product volume, negotiating in new lines and managing product supply in alignment with demand.
● Managed profit margins and monitoring proper NBC.
● Play a key role in my customers day to day operations.
● Expert in all aspects of healthcare, tabletop, patient care, food and nutrition.
● Worked with companies such as Sentra Health, Riverside Healthcare System, Westminster
U.S. State Department— Community Liaison Officer
● Functioned as a lead member of the crisis management group and managed the security liaison education and guidance portfolios.
● Developed schedules for inbound Foreign Service Officers, and assisted families with their overseas transition.
● Managed the marketing and sales portfolio, as well as maintained the fiscal programs for the community liaison office.
● Led weekly synchronization meetings with the consulate staff to coordinate and planned U.S. diplomatic official events.
● Planned private events for Presidential and diplomatic staff.
● Hosted and planned events with Embassy Chefs. I
● Key Official with the G20 summit in St. Petersburg Russia 2014.
● Planned and executed tours for American staff overseas. Morrison Healthcare —Assistant Director of Operations Food and Nutrition
● Managed 400+ employees to include: directors, managers, supervisors, hourly employees and union employees.
● Maintained an account of 10,000 customers a day, with annual account revenues over $100 Million.
● Generated complex reports including budget projections and profit & loss
(P&L).
● Designed a training program for healthcare administrators that incorporated hands-on demonstrations, as well as briefings on new laws and emerging practices for continuing education.
● Developed new standard operating procedures that streamlined the communication process and improved hospital operations.
● Oversaw hospital operations for nutrition and food service delivery.
● In a 6-month period, increased profits by 15% after reviewing and implementing a new strategic marketing plan.
LANGUAGES
English
Russian
Software
Salesforce
Microsoft Expert
Autocad
Adobe PDF
CITRIX
OmTool
Netmeeting
Creative Catering of Virginia —Director of Catering
● Ensuring catering and offsite employees are well-trained in service, safety,and hiring, on-boarding, and developing management and supervisory staff
● Send menus, proposals, beo’s and contracts to clients
● Generating, insuring accuracy and distributing BEO’s on a weekly basis
● Become proficient in the use of the caterease computer system. Ensure that all banquet sales are accurate and match with reports on daily, weekly, and period basis.
● Supervise catering/coordinator/event planning managers and related associates; interview, hire, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communications, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate
● Meet with the customers to review the Banquet Event Orders and, where appropriate, group resumes, to review any changes, issues and/or problems to ensure delivery of a quality product
● Calculate and review the banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment
● Directs the development, training, and mentoring of employees
● Develops and manages hourly employees
Napa Valley Grille—General Manager at Napa Valley Grille
● Overseeing the Restaurant, Private Dining Room and Catering working to maximize sales, profits and Guests satisfaction
● Encourage maximum efficiency from each location’s Operation Staff Providing coaching, counseling, recruiting and development, to all of Filomena’s Team Members.
● Regularly checking individual unit financials,profit and loss, budget, food and labor cost
● Ensuring that all units operate at a Standard of Excellence Setting a high volume, high quality level of intensity, with emphasis on Guests Service
● Proficiently demonstrating my skills in planning, strategizing, rolling out programs, policies, procedures and marketing initiatives
● Proven ability to recruit, build, train and develop Managers
● Specialize in cost control, with a passion and drive for Guests Service
● Excellence daily managed front house restaurant operations for a high volume, Chef driven restaurant.
● Direct and efficient guest flow through participative shift management, scheduling a full working staff of up to fifty crew members, including servers, bus persons, hosts/hostesses and bartenders.
● Oversaw employee relations encompassing staff recruitment, training and performance evaluation.
● Prepared and distributed payroll for up to 60 employees.
● Handled weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food, beverages, liquor, beer and small wares.
● Managed high end wine menu and trained staff on wine service
● Maintained close relationships with our winemakers in Napa Valley
● Planned and managed wine pairing dinners hosted with wineries such as Duckhorn, Burgess and Domaine Carneros.
● Spearheaded an employee in-house, incentive driven training program, which resulted in increased productivity levels and employee satisfaction.
● Prepared and tracked sales budgets on a weekly basis with a sales volume of nearly $100,000 per week. P&L accountability sales analysis, forecasting, and reporting activities.
● Special Event Responsibilities. Managed, oversaw and executed all sales meetings, events and conventions for the corporation or individual guest.
● Established events policies and best practices with a focus on contracting, logistics, and execution.
● Achievements: Successfully planned and executed events for the following, in return I created a lasting partnerships: Louis Vitiation, Michael Kors, Tourneau, Table to Table (largest Nonprofit in New Jersey), Chamber of Commerce of Paramus, and the New York Film Critic Circle Catering Concepts
Event Planner/Designer
● Developing, organising, planning and promoting a range of large scale events. Reviewing and sourcing the locations where the event is to be held.
● Creating promotional material for the event & distributing it to the target audience. Arrange security and advise on health and safety issues.
● Preparing and managing budgets for the event.
● Ensuring adequate staff are available for the event.
● Creating a table sales database for all events.
● Post event tasks, managing evaluation form analysis, thank you emails. Identifying opportunities to upsell.
● Taking provisional bookings & obtaining written confirmation.
● Liaise and negotiate with suppliers such as florists and external caterers.
● Assisting with direct marketing initiatives and promotional activities. Conducting a follow up a
● nalysis of events.
● Maintaining an inventory of facility & equipment used.
● Building good client and sponsor relationships.
● Sending out accurate client contracts and ensuring they are signed & returned within appropriate deadlines.
Texas Roadhouse—Hostess, Server, Corporate Trainer and General Manager
● Started my career with Texas Roadhouse. Began as a hostess then over 6 years with the company promoted to Corporate Trainer then GM.
● Work directly with Grand Opening Supervisors.
● Lead teams of new Trainers for Operator Transitions.
● Work directly with Interim Managers.
● Train new employees according to Texas Roadhouse standards.
● Develop and retrain existing store management.
● Lead 20 successful store openings.
● Lead OSHA safety classes.
● Managed front house restaurant operations.
● Direct and efficient guest flow through participative shift management, scheduling a full working staff of up to fifty crew members, including servers, bus persons, hosts/hostesses and bartenders.
● Oversaw employee relations encompassing staff recruitment, training and performance evaluation.
● Handled weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food, beverages, liquor, beer and small wares.
● Prepared and tracked sales budgets on a weekly basis with a sales volume of nearly $200,000 per week.
● P&L accountability sales analysis, forecasting, and reporting activities. EDUCATION
Northeastern, Boston, MA— Healthcare Administration Tidewater Community College, Virginia Beach, VA —
Business Administration
PROJECTS
G20 Summit 2013 —St. Petersburg Russia (planning and support to POTOS and supporting crew)
Ritz Carlton Worldwide—Wine Program
Marriott Virginia Beach —Gold Key Resorts Hotel Opening ( The Cavalier, The Main, Virginia Beach Marriott 2020)
The Quirk—New Hotel Opening
The Conrad DC - New Hotel Opening
The Mayflower - Renovation
Baltimore Convention Center - Renovation
National Healthcare Account—Healthcare Delivery System
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