Hotel General Manager
Resume:
Sex:
Male
Language spoken
English Language (Fluently)
(Written and Spoken)
Phone Number
+234-***-****-499
Linkedlin
Samuel A.U
adi9hb@r.postjobfree.com
Reference available on request
UDOKA SAMUEL AWA
CAREEROBJECTIVE
I appreciate that Hotel Management is challenging and extremely specialized profession. I am highly motivated and very willing to go out of my way to be certain that our guests remain satisfied with my services and more especially to maximize profit .I’m a strong personality with great management skills and a keen eye on details. Seeks out innovative and creative solutions to problems, with a strong passion for applying novel technologies to a business and its operations.
I have a high regard for ethics, efficient service delivery, for management goals and excellence.
POSITION SUMMARY Responsible for organizing and directing all the hotel services, including front – of the house (Reception, concierge, and reservations), food and beverages operations and the housekeeping, also responsible for budgeting and financial management. On time to time basis may also be required to assist other Heads of Departments in various activities
PROFESSIONALEXPERIENCE
GRAND HOTEL AND RESORT, ASABA, DELTA STATE NIG.
December 2019 – November 2020
Responsibilities: CONSULTANT MANAGER / OPM. (ROOM DIVISION)
Ensure highest level of guest satisfaction by providing within corporate standard
quality guest services and Amenities.
Develop Profit improvement ideas, policies and procedures and implement them with
the approval of the Director or Owner.
Strong understanding of Hotel management best practices.
Analyse sales figures and devise market and revenue management strategies
Recruit, train and monitor staff
Plan work schedules for individuals and teams
Exceptional Leadership abilities with great attention to details.
Manages the functions of all Hotel personnel through supervision of hotel
department heads.
Perform other duties as required by the Management.
BLUE VIEW HOTELAND APARTMENT JABI UTAKO FCT ABUJA
November 2018 – November 2019.
Responsibilities: GENERAL MANAGER
Reporting to the Managing Director on the progress of the hotel.
Responsible for the day-to-day management of the hotel and its staff.
Commercial accountability for budgeting and financial management, planning,
organizing and directing all hotel services.
Taking a strategic overview and planning ahead to maximize profits.
Paying attention to the details, setting the example for staff to deliver a standard of
service and presentation that meets guests' needs and expectations.
Assure optimum performance and continual improvement in the five Key Result
Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).
EMIRATES PALACE HOTEL. ABU DHABI, UAE (4.5 Star Property)
September 2016 – August 2018
Responsibilities: OPERATION MANGER.
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
Accountable and resilient
Perform shift evaluations and audits
Assist hotel managers and cruise specialists with shipboard sales
Experience in managing budgets, revenue proposals and forecasting results
Supervise Hotel Managers and evaluate performance to ensure company standards are met
Maintain and improve customer service
Report maintenance issues to Engineering/Maintenance Department.
Comply with hotel security, fire regulation and all health and safety legislation.
Assist other departments wherever necessary by maintaining good working relationship with other staff of the Hotel.
COURTYARD BY JW MARRIOTT HOTEL, Al Barsha, DUBAI (5 STAR Property)
August 2014 – July 2016
Responsibilities: EXECUTIVE HOUSEKEEPER I.
Responsible for the smooth operation of the floor(s) assigned.
Effectively supervise room attendants by organizing and facilitating the room making process.
Making daily allocation of rooms and deep cleaning tasks for Team Members.
Responsible for the general cleanliness of guest rooms, corridors and HEART OF THE HOUSE areas of the floors.
Routine inspection of the guest rooms and the entire operation to ensure they meet the
laid down standards
Carry out Lost and found procedures if found any
Report maintenance issues to Engineering/Maintenance Department.
Comply with hotel security, fire regulation and all health and safety legislation.
Assist other departments wherever necessary by maintaining good working relationship with other staff of the Hotel.
OTHER REQUIRED ABILITIES
Good business acumen
Excellent communication skill
Strong management and leadership skill.
Exceptional customer interaction and interpersonal skill.
EDUCATIONAL/ PROFESSIONAL QUALIFICATIONS_
September 2018: (Participant) Middle East International Conference of Hospitality. Abu Dhabi,UAE
June 2017:(Participant) International Hospitality Workshop for Hotel Managers ( Dubai)
2016- 2017: The Emirates Academy of Hospitality Management, Dubai, UAE (Hospitality Management Diploma)
2004-2009: Federal University of Technology Owerri. B.Tech. First degree.
2001-2004: Madonna Senior Secondary Science School. West African Senior School Certificate (WASSC)
1992-1998: St. Jude’s Private School, First School Leaving Certificate (Distinction)
CORE COMPETENCE AND SKILLS
Computer literate: Proficient with Microsoft Word, Excel, Power Point, Email
and E- learning.
Good presentational, interpersonal and representative skills.
Advanced verbal communication and organization skills.
Fast Learner.
Creative and resourceful with over 9 years of varied Hotel Management experience.
I, Udoka Samuel Awa hereby attest that all the information given above is true and accurate
of me.
Referees: 1. Mr Usman F&B Manager at Elomaz Hoetl DBS road Asaba. 080********.
2. Mr. Ezenna Ike. General Manager at Blue View Hotel Jabi Utako FCT Abuja. 090********
.
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