Manager Engineer

COVER LETTER – VASANTH SARGUNAM

Email: *******.********@*******.***

Phone: +91-814*******

Sir/Madam,

I would like to introduce myself as Vasanth Sargunam. This is with regard to a suitable position in your organization that would fit my profile. I am confident that I can make an immediate contribution to your organization.

As an experienced (10+ years) Team Leader in customer service environment, I have helped to increase customer satisfaction and retention. Amazingly, together with my team, we were consistently awarded for being the best team. This was accomplished through fostering team work and giving high value to quality, productivity and integrity.

I am currently looking for a progress in my career and would request you to review my attached resume in that regard for a suitable requirement you might have in your esteemed organization.

In case of a favorable match, please contact me at the details mentioned above and I would be glad to meet up with you and discuss further on the same.

Hoping to get a chance to perform with the best of my capabilities and be a part of a successful organization like yours.

Thanks & Regards,

Vasanth Sargunam Bangaluru

Vasanth Sargunam

No. 34, 7th Cross

1st Block, Akshaya Nagar

Rammurthy Nagar

Bangaluru 560016

Ph.No: +91-814*******

E-mail: *******.********@*******.***

CAREER OBJECTIVE:

To make a successful career and to move up to the Organizational Structure, through sheer dedication and hard work. To be able to work in an admirable environment, which allow me to use my Ideas, Knowledge, and Experience to solve the problems and thereby increasing the level of all my skills and Status in terms of Income and Society.

PERSONAL DETAILS:

BIRTH : 20-November-1975

GENDER : Male

MARITAL STATUS : Married

EMPLOYMENT HISTORY:

Organization

Year

Deluxe Entertainment Pvt. Ltd

From Sept 2019 to Present

Swiggy

From July 2018 to Jan 2019

Reliance SMSL

From Feb 2016 to May 2018

Sagacious BPO Pvt Ltd

From Feb 2012 to Dec 2015

Sutherland Global Services

From Nov 2006 to Dec 2011

PROFESSIONAL EXPERIENCE:

Working as Team Leader in Deluxe From September 2019 to Present

Duties and Responsibilities:

Managing a Team of 18 – 20 Members

Performance management and mentoring of the team

Working with projects like ADI, Broadcast and STAR project.

Working with the team to ensure client deadlines are met

Assisting the schedulers so that files get assigned to Freelancers

Sharing the productivity with the QPI team and ensuring quality and productivity were properly maintained with editors.

Working on IMR to know which department or the editor responsible for redelivery.

Publishing past due revision of the shift to the upper management.

Working as Team Leader in Swiggy (Partner Support) From July 2018 to Till Jan 2019

Duties and Responsibilities:

Managing a Team of 30 – 32 Members

Performance management and mentoring of the team

Aim is to retain associate by inspiring and motivating.

Team and span management and coordinate to manager.

Ensuring the advisors report to work on time.

Publishing daily occupancy & break reports, APR and Quality report.

Maintaining daily SL with PGSB partners for voice advisor.

Maintaining CSAT, Transfer rate and AHT for voice advisor.

Driving advisors from unassigned and cc queue to clear ticket pendency.

Manage absenteeism, attrition, shrinkage, efficiency and schedule

adherence, staffing and scheduling.

Also handled a group of 10 advisors for sales out calling for a month.

Working as Team Leader in Reliance SMSL (Jio NVOC - Chat) From Feb 2016 to May 2018

Duties and Responsibilities:

Managing a Team of 20 - 25 Members

Performance management and mentoring of the team

Aim is to retain associate by inspiring and motivating.

Team and span management and coordinate to manager.

Auditing associate chats

Feedback and Coaching

Managing Operational Floor

Managing External/Internal Clients

Doing Real Time Analysis

Organizing and Conducting Refresher Training for the Team

Worked as Sr. Customer Support Executive in Sagacious BPO Pvt. Ltd. (US 1800 Tech Support) From Feb 2012 to Dec 2015

Duties and Responsibilities:

Finding Top call driver and sharing with manager.

Resolving the customer’s query and enhancing the FCR

Providing remote assistance to the customers of US, UK, Ireland and other countries.

Worked as Technical Support Advisor in Sutherland Global Services From Nov 2006 to Dec 2011

Duties and Responsibilities:

Deliver client service level agreements and KPIs

Worked with Microsoft process as advisor, consult and research engineer

Worked with Symantec process as advisor, Symantec Case Manager and also handled a team as a knowledge coach.

EDUCATION:

Course

Institution

Bcom

S.I.E.S. College of Commerce (1996)

HSC

S.I.E.S. College of Commerce (1993)

SSC

Vani Vidyalaya (1991)

PERSONAL STRENGTHS:

Successful management experience of a team, ideally within the Telecoms Industry.

Always resilient, alert, vigilant and responsive to change

Committed to deadlines and schedules.

Readiness to accept challenges

Ability to lead and manage teams who are goal oriented in a team environment.

Confident and influential communicator at subordinate, peer and management level.

Well presented with a positive, proactive and professional approach.

HOBBIES:

Internet surfing

Watching Movies

Listening to Music

Reading Books

EXTRA PROFESSIONAL COMPETENCIES:

Languages known: English, Hindi and Tamil.

Computer proficiency: Confident in all packages of MS Office.

Office Applications: MS Word, MS Excel.

DECLARATION:

I hereby declare that the above-furnished details are true to the best of my knowledge and belief.

Place:

Date: Vasanth Sargunam

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