Joji Joseph

+1-224-***-****

adi9d9@r.postjobfree.com

San Antonio, Texas

linkedin.com/in/joji-joseph-maliakal

Profile

Joji Joseph is a seasoned project and technology delivery lead with strong focus on delivery, agility, service and quality. Excellent in managing complex, global in scale Enterprise IT outsourcing programs in a highly regulated environment in Financial Domain. Pacesetter, mentor and coach. He comes with project implementation and tracking experience having worked in different capacities for 4 different financial institutions across North America, Asia and Europe in Banking, Retail, Mortgage Lending, Leasing, Cards, Insurance and GRC (Governance, Risk and Compliance), Regulations.

He is a Certified Scrum Master. His roles predominantly ranged from IT Service Management, Project and Program Management, Project Portfolio Management, Change Management, Budget Manager, Testing and Outsourcing to name a few. His expertise in Retail Banking Customer Lifecycle right from Customer Acquisition, KYC, Lending, Servicing (Self Service, Branch, Call Center), Payments and Collections, Decisioning Systems has always come in handy in assisting clients to build /manage a technology ecosystem. An expert in Excel Macro, VBA, Tableau Server-Prep-Desktop, Sybase, SQL, Oracle, PowerApps etc.

Outside his work he manages Educare Initiatives with various NGO's.

Work experience

05/2018-05/2020

Business System Analyst and Budget Manager

Workfoce Logiq / Toyota Financial Services.

Business Systems Analyst/ Data Analyst / Tableau Admin and Consultant:

Liaisons on the requirements between business and technology for enterprise applications in Toyota Financial Services, Risk and Reporting Divisions – Archer eGRC, SAS, Tableau, SAP-Roambi, Credit Decisioning Data Analysis, Experian-SMG3 with Oracle database, CTO3, Sharepoint, PowerApps, Service Now etc. Built Strong GRC Controls, Monitoring and Reports and SOX.

Tableau Platform Support- On Prem and Cloud, License Management, Access Management for TFS.

Migration of Systems from On-Prem to Cloud.

Budget Manager :

Create, track and manage Zero based Budgeting, Forecasting on RTB (Run The Business). Maintains and tracks RTB budget plan for the production systems. Creates Executive Reports to BUWG (Business Unit Working Group) and DIO (Divisional Information Officer).

Track SOWs, RFPs, RFOs, SLA information and generate Sr Management level dashboards and creates monthly scorecards. Ensure Support Documents like run book, DR plan, Contact list, Support Schedule are updated and validated. Tracks and manage the licensing of Tableau and ensures cost-savings.

Scrum Master :

Facilitate Scrum ceremonies for RTB – Sprint Planning, Daily Scrum, Sprint Review/Demo, Sprint Retrospective etc. and ensure impediments are resolved for the Applications under TFS-Risk.

Configuring/defining/fine-tuning JIRA with necessary kanban boards, dashboards, swim-lanes for the better tracking of RTB Scrum teams, epics, user stories and tasks.

Grooming IDEAS to Demands to Epics/User Stories/Tasks and refining Product Back Log working with Product Owner and Stakeholders. Assist Product Owner to groom and prioritize the product features. Experience with Toyota Financial Services Factory Systems and Processes.

12/1999-10/2017

Manager – Program and Technology Delivery

Capgemini

Starting as an Associate Consultant, Joji played various Consulting, Lead Consulting and Manager roles over 17 years with different financial institutions across US, Asia and Europe Predominantly worked for HSBC US/Europe, ANZ Bank Asia Pacific and ING Europe in the following Roles:

Scrum Master :

Executed Scrum of Scrum as Scrum Master for Global Development team, with the Regional Teams and delivered Roadmaps, Release Plans, facilitated ceremonies for RTB – Sprint Planning, Daily Scrum, Sprint Review/Demo, Sprint Retrospective etc. and ensure impediments are resolved for the RTP (Retail Transformation Program) for HSBC.

Configuring/defining/fine-tuning JIRA and Confluence dashboards. Grooming Epics/User Stories/Tasks and refining Product Back Log working with BSA, Product Owner and Global & Regional Stakeholders.

Project Working Group (PWG) Support :

Supported and tracked SOW (Statement Of Work) milestones, deliverables, Monthly burn rates and SLA (Service Level Agreement). Follow up with Project Managers and regional country PM’s for SOW milestone tracking and maintained a SOW tracking sheet for all projects

Created and Maintained PMG budget plans and coordinated meetings with PMG and Finance department to track Actuals, forecast and Accruals

Helping clients with Monthly budget reconciliation for Zero based budgeting

Coordinated with PWG (Project Working Group), PEWG (Project Execution Working Group), to steer the progress on different stages (Initiation, Planning, Analysis, Design, Construction, QA, Implementation and Post Implementation) of the project and program.

Created MR (Management Review) Reports for Monthly Project Management Review Committee.

Updated, Tracked and Maintained various Management reports on Clarity PPM (Project Portfolio Management) Tools

Technology Manager/Project /Engagement/Programme /Release/Service Manager:

Identify competing priorities by managing client’s expectations and needs while maintaining sales targets. Created and assisted RFP (Request For Proposals) for various migration projects for clients of Capgemini. Reported directly to strategic management teams, advising on IT and technology issues.

Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; release management; communications management; human resource management; cost management; procurement management, vendor management; risk / issue management; program/project execution with cross functional teams.

Created and assisted Budgeting, Forecasting, AOP (Annual Operating Plan) for Clients on RTB (Run The Bank). Maintained and tracked the Annual Operating budget plan for the production systems.

Participate in Crisis Management Calls to Manage and coordinate the Client and company Support teams participation. Manager Reports on Critical incidents to Sr. Management. Track SLA information and generate Sr Management level dashboards. Ensure Support Documents like run book, DR plan, Contact list, Support Schedule are updated and validated.

Assisted tracking/updates of Systems on EIM (Enterprise Information Management), a CMDB (Configuration Management DataBase) for a client.

Business Systems Analyst:

Analysis and evaluation of business models and existing IT solutions in Banking, Cards (Visionplus interface systems) and Mortgage Lending/LIBOR, Leasing and Insurance domains. Driving transformation of IT into a business-focused support function. Understanding key application design concepts and relevant development processes and Migration of systems.

Establishing best practices (Agile, Waterfall SDLC, PSLC (Production Support Life Cycle), SRLC (Service Request Life Cycle), VPLC (Vision Plus Life Cycle), STLC (Software Testing Life Cycle), RBPM(Risk Based Project Management), UPM (Unified Project Management) and EM (Engagement Management) Level1. Creating the architecture of multiple platforms leasing with Technology Architecture Specialist. Training, coding, code reviews. CMMi, PCI DSS, ISO Standards and Audits

Created and Delivered a standby application on Excel Macro/VBA forecasting for data collection and processing for the entire Financial services division, when an Oracle Financials software implementation was delayed. Automated a number of routine activities, Tableau, reporting using Excel Macro/VBA over 17 years.

His specific technology expertise includes leading teams/projects to design/build platforms based on Tableau Server-Desktop-Prep, VBA-VB 6-Dot.Net, Sybase12, MS SQL, Oracle, UNIX/C/Shell Scripting, Power Builder, MQSeries, Java/J2EE, MF V+, CICS, DB2, COBOL. His technology expertise includes many tools – MPP, Clarity and Workbench, Clarity PPM, Visio, Microsoft Office 365 –Word, Excel, Powerpoint, Access, Excel Macro, Power Apps, Sybase, ALM JIRA and Confluence-dashboards and Screen/permission/ notification Schemes, SharePoint, Service Now, etc. Worked with a key Banking client, their Finance department stakeholders to derive Basel II/Basel III regulatory requirements on various FFIEC Schedules for BRRS (Basel Regulatory Reporting System) applications, regulations and compliance on SOX, Reg O, Reg W, KYC/CDD (Customer Due Diligence), LIBOR, On Prem to Cloud migrations etc.

Education

1993

Bachelors in Mathematics

Mahatma Gandhi University, Kottayam, India

Certifications

1994

Post Graduate Diploma in Computer Applications

St. Joseph’s College, Kottayam, India

2019

Certified Scrum Master issued by Scrum Alliance.

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