Yatmara Diaz

786-***-****

adi9af@r.postjobfree.com

To obtain a position as an Administrative Assistant in an office where I can bring my skills and years of experience and grow professionally.

Keystone Property Management

12-27-14-current Administrative Assistant/ Maintenance Manager Miami Beach FL 33140

Handle all aspects of maintenance, Monitor and direct scheduling all maintenance personal and vendors,

Track inventory for repairs and maintenance needs, Assist with planning and execution of all preventive maintenance, handle customer service needs, Responsible for operating within each property budgetary guidelines, Support development and implement ongoing improvements projects for multiple properties, provide accurate and timely daily / weekly/ monthly reports, Review any new / current work orders, establish standards and expectations for work efforts and performance, Assists in providing technical support to various departments, manage all work request for multiple properties,

DirecTV-

02-2014 - 07-2014 Customer service Lake City Florida

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders, over the phone, tech support, Listen attentively to caller needs to ensure a positive customer experience, Access electronic and paper cataloging systems to look up product information and availability, following up on pass due bill, Receiving payment by cash, check, credit cards, vouchers, or automatic debits,

Penske Truck Rentals

08-2009- - 03-2010 General Manager Ft. Sam Houston TX

Assisting customers by providing information, conduct monthly store audits and utilize audits, Execute complex sales and effectively manage the sales process and activities, review Commission paid weekly, confirm Referral and lead generation bonuses, Guaranteed truck reservations, Access to Penske rental system, Develop consumer and commercial customer solutions to local and national accounts on line and by phone, balancing fleet productivity, profitability and customer satisfaction in a fast-paced and dynamic workspace, generate new business leads as well as foster existing customer relationships, Ensure complete customer satisfaction in a fast-paced environment.

Clinical & Administrative Skills:

Strong computer skills, phone triage, appointment scheduling, highly organized and detailed-oriented, self-motivated, problem solver and team player, vital signs, medical front office procedures, pharmacology, EKG, medical back office procedures, medical records, referrals, follow ups, insurance verification, office experience, word, excel, Quick Books, Buildium call center Customer Service Rep.

Certifications:

CPR Certification (2013) HIPPA Training Certification (2013), OSHA Training Certification (2013), Health Service Administration (2013)

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