Customer Service Representative
Resume:
ANGELA RHODES KEEBLER
Selma, AL 36703
E-mail: **********@*****.***
Objective:
Seeking a rewarding position that will utilize my knowledge and solid experience. To apply my respective skills and training in records management, file maintenance and data control. To develop and implement innovative managerial concepts and strategies; to share and enhance the vision of the organization or industry to grow within the field of business administration.
Professional Experience:
(2017- Present) Warren Oil Company LLC, Benton AL
Customer Service Representative Data Entry,
o Dynamic customer services professional act as company representative.
o Handle mulit-line phone system.
o Orders and document processing.
o Maintain a working knowledge of products and services provided. o Prepare customers correspondences, conflict resolution. o Record and maintain client files resolving issues with customers’ accounts.
o Worked alongside company salespersons.
o Administrative support and assistance with other duties as assigned. o Assist with annual physical inventory.
(2011 – 2016) Rural Health Medical Program, Inc Selma AL
Patient Representative
o Compressive knowledge of medical operations with excellent communication skills.
o In-depth knowledge of medical coding process and procedures. Familiar with medical terminology and healthcare operating procedures. o Effective problem-solving and critical- thinking skills in areas of patients care services, ability to build good rapport with patients and physicians. o Possess good organizational skills and has the ability to handle multiple tasks.
ANGELA RHODES KEEBLER
2 P a g e
o Sound communication, management and organizational skills.
Data Entry Clerk (EHR)
o Patient chart extractions.
o Scanning patient charts, other related activities identified. o Front Desk Operation.
Human Resource Associate
o Responsible for specific tacks and projects assigned that support key areas of Human Resources.
o Employees’ file maintenance, scheduling and tracking job interviews; executing patient and employee surveys; scheduling and tracking employee training and development sessions.
Medical Record Coordinator
o Process and maintain medical records.
o Coordinator of private patient information in the healthcare facility’s database. o Assess patient records to ensure they are complete and accurate.
Certified Application Counselor
o Certified to assist consumers in understanding new programs. o Counseling patients on the taking advantage of their consumer protections and navigating the Health Insurance system.
o Assist consumers in selecting the most affordable healthcare coverage to meets their needs.
(2007- 2010) Advanced Medical Management Services Selma AL
Coder/Billing Supervisor
o Monitored billing coding contractually, which included skilled nursing, DME, o Emergency Department, Physician (Inpatient, Outpatient) and Ambulatory Claim follow-up on denied claims
services contracts which included skilled nursing, DME, Emergency o Department, Physician (Inpatient, Outpatient) and Ambulatory services.
(2008-2008) City of Selma Selma, Al
Accounting Clerk
o Selma City Clerk’s Office management.
o Purchasing and procurement data entry for city accounting system. o Maintain distribution of central supply and inventory control. o Administrative clerical support.
o Efficient and courteous customer service.
o Comprehensive records management and mail distribution. o Assistance with city elections and budget compliance. ANGELA RHODES KEEBLER
3 P a g e
o Assistance in preparation for bi-weekly city council meetings.
(2005-2007) IN Med Group Inc, Montgomery AL
Patient Account Analyst
o Team Lead-for Medical Billing Company.
o Responsible for all billing and collections for patient maximum dollar accounts.
o Developed departmental goals and objectives; distributed workload to provide quality customer service.
(2002-2005) Vaughn Regional Medical Center Selma AL
Insurance Processor
o Data entry for patient demographics onto the hospital database. o Billing and coding processing claims entry in billing software o Entered and maintained accurate, up-to-date, comprehensive, and confidential files.
o Verification of patient medical insurance coverage.
(2000-2002) Dr. S.K. Das Office Selma AL
Coder/Reimbursement Specialist
o Managed all billing and coding for a private Family Practice. o Coding symptoms, diseases, operations, and treatments according to a recognized classification system... (Inpatient, Outpatient, Physician) o Responsible for preparing and analyzing reports relating to A/R, audits, charge lags, payer issues and denial monitoring.
Education:
2015 – Concordia College Selma
Major: Business Administration-Bachelor of Science 2014 - Wallace Community College, Selma, AL
Certificate Marketplace: Certified Application Counselor ANGELA RHODES KEEBLER
4 P a g e
2004 - Cross Country University, Birmingham, Al
Certificate of Completion: Insurance Coding and Billing REFERENCES AVAILABLE UPON REQUEST
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