Customer Service Operator

LORI ROBINSON

** ******** **., **** ****, ON

Cell: 613-***-****

****************@*****.***

SUMMARY

Manufacturing and production professional, skilled in leading high-producing teams and using lean manufacturing

to reduce costs and increase process efficiency, while maintaining a safe working environment.

HIGHLIGHTS

• Environmental, health & safety trained and highly regarded

• Quality control

• Root cause analysis

• Continuous process improvement

• Vast knowledge of operational processes

• Leadership experience (8+yrs)

ACCOMPLISHMENTS

Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.

Contributed to the increase in productivity through improvements in operations, quality, training/mentoring,

safety and administration.

EXPERIENCE

BELDEN CANADA/Cobourg, ON

09/2019 to Present

Extruder Operator

Set up and operate wire insulating line according to varying customer specifications

Ensure quality, using measurment devices through regular checks and realtime feedback.

Make adjustments on equipment and via HMI's.

Monitor upstream/downstream operations in order to maximize the line's efficiency.

Complete production, quality and logsheet reports.

GRAPHIC PACKAGING/Cobourg, ON

11/2017 to 09/2019

Converting Operator

Set up and operated straight line gluer, manipulating flat pack board to finished boxes of many varying

dimensions and specifications, based on individual customer needs.

Ensured safety of crew and utmost quality of product while meeting or exceeding production goals.

Completed production, quality and other necessary data through SAP and company-specifc software.

EMMERSON PACKAGING/Belleville

03/2017 to 11/2017

Converting Operator

Training on all converting lines simultaneously, taking varying film materials and forming into finished bags.

Safety is of utmost importance, followed by quality and production. Troubleshoot and adjust lines

continuously. Pack and label finished product for shipping.

PEMBROKE MDF INC. 07/2014

to 03/2017

Pembroke, ON

Shift Team Lead

Maintain a safe and clean working environment at all times.

Assess and train personnel for promotion to cross-functional operations, in keeping with company needs.

Coordinate closely with quality control, maintenance, production scheduler, etc., to ensure efficient

operation.

Establish and adjust standard operating procedures and lock out/tag out procedures.

Promote a culture of lean manufacturing and continuous improvement while providing operational leadership.

Develop and counsel employees’ individual development as well as their roles in a high performing team.

Maintain employees’ schedules and vacation requests through an interactive web-based program.

Use data collection and trending to make key decisions in a timely manner.

Assist and perform duties in all areas of the Mill, wherever required.

Maintain daily log and complete various reports for the continuous communication of infation.

Lead the Emergency Response Team during incidents, including fires, while also giving direction for plant-wide

protocols.

KENNY’S STORE 09/2010

to 04/2014

Westmeath, ON

Assistant Manager

Oversaw daily store operations, including inventory control and ordering, personnel requirements, scheduling

and training.

Developed business relationships with venders/suppliers.

Oversaw operation of point of sale machines, lottery center, MNR Licensing, The Beer Store/LCBO, etc. and

made daily decisions based on the needs of the business.

Provided excellent customer service.

ATC PANELS PEMBROKE 08/1996 to

12/2008

Pembroke, ON

Operating Technician

As Sanders/Saws Operator, oversaw the Finishing Department in its entirety.

Operated all equipment throughout process to back-fill.

Assessed and trained personnel for promotion to cross-functional areas.

Coordinated closely with quality control, production, maintenance & shipping on a daily basis.

Maintained and promoted a clean and safe working environment at all times.

Practiced preventative maintenance on existing and new production equipment, including routine calibration.

Established and updated standard operating and lockout/tagout procedures.

Supervised production schedule, production quality and on time delivery while diligently maintaining high

safety and quality standards.

EDUCATION/TRAINING

OSSD-Honour Roll

Fellow’s High School

Pembroke, ON

• Leadership/Due Diligence Training

• Drug & Alcohol awareness Training

• Forklift Certified

• WHMIS, 1st aid/CPR, Fire Prevention/Suppression, High Angle Rescue/Confined space

• Emergency Response Team member

• JHSC Certified member

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