Medical Assistant Manager
Resume:
PAULINE SCHULLER
East Providence, RI ***** 401-***-**** adi987@r.postjobfree.com
Professional Summary
Compassionate, team-oriented individual with a drive to succeed. Hands-on Practice Manager with 18 years of medical expertise. Proven capability leading teams of up to 30 staff members. Mastery in budgeting, quality control and industry best practices. Honest, hard-working and dedicated to building positive rapport with patients, staffing, Physicians and vendors.
Skills
MS Word, Excel, Outlook, Microsoft 365, Skype and Office Teams
Knowledge of HIPPA/OSHA policies and procedures
Medical Manager, Athena, Centricity, Epic
Ability to do vital signs and medical assistant/secretarial duties.
Accounts Payable
Administrative
Benefits
Call center
Contracts
Documentation
Hiring
HR
Insurance
Inventory
Managing
Meetings
Money
Negotiating
Payroll
Policies
Protocols
Reception
Recruitment
Safety
Scheduling
Secretarial
Staffing
Vendor relations
Workflow
Procedures Development
Work History
Site Manager 05/2017 to 06/2020
University Orthopedics – East Providence, RI
For fast paced Orthopedic practice, consisting of fifty providers, front end staff, security team and MRI reception staff.
Managed Kettle Point site, directing security team and maintenance staff of potential facility issues, safety protocols, and day to day operations.
Responsible for provider templates, building and applying schedules for eight sites, including managing their time, by site and providing information on charged time for utilizing space for fifty providers
Vendor relations: Negotiating new contracts and maintaining on-going contracts for linen, office supplies, shredding and cleaning company.
Ordered office supplies and cleaning supplies for building.
Maintained monthly deposit logs for all sites within company using Excel.
Created daily deposit protocols for all staff and trained new staff on how to utilize sheets.
Compiled all daily money collected from copays, form fees and other payments to create a daily deposit for twenty-seven staff members.
Assisted with opening new sites, training front end staff, other managers and guiding them on University Orthopedics protocols, as well as setting up new contracts with vendors.
Managed the interviewing, hiring, training, performance, and evaluations of all employees under my direction.
Supervision of staff daily Workflow, as well as covering front desk as needed.
Weekly, monthly reports in Athena to evaluate staff time of service collections, and employee productivity.
Processed time sheets.
Managed weekly and vacation schedules for staff members.
Facilitated weekly/monthly staff meetings and other duties assigned by COO.
Office Manager of Cardiovascular 06/2015 to 05/2017
Cardiovascular Institute – East Providence, RI
Practice, managing twenty-five administrative employees including secretaries, check-in, check-out, referral department prior authorization department and call center staff.
Oversee call center metrics and suggest/implement protocols to better serve patients.
Managed the interviewing, hiring, training, performance, and evaluations of all employees under my direction.
Facilitated weekly/monthly staff meetings.
Processed time sheets/managed vacation schedules for staff members.
Order supplies for office.
Complying to and oversee that staff adhere to HIPPA and OSHA regulation.
Management of office Facilities.
Supervision of staff daily workflow.
Weekly/monthly reports in Epic system for copay collections.
Point person for patient relations.
Assisted with Physician scheduling/templating.
Other duties as assigned by Practice Manager.
Office Manager of Hospice Agency, Management of administrative staff 07/2012 to 05/2015
Gentiva Hospice – Warwick, RI
Oversee all HR responsibilities such as; employee benefits, vacation time, payroll, leave of absence through FMLA policy, training process for new employees and setting them up in computer system.
Established a new, satellite office, setting up vendors, staffing schedules, patient care meetings and office operations.
Maintained contracts with vendors as well as creating one-time agreements for hospice care to patients.
Maintained invoices and submitting statements for payments through Accounts Payable.
Facilitated weekly and monthly staff/management meetings.
Participate in weekly conference calls with recruitment to open/close employment requisitions in order to keep up with staffing model.
Maintain mileage logs in system to assure employees are paid for mileage paid during work hours.
Office Manager 02/2008 to 11/2010
Urologic Specialists of New England, LLC – Providence, RI (Practice Closed)
Of an extremely busy Urology practice of four Physicians, one PA and twenty employees.
Oversee and staff two main offices along with four satellite offices.
Managed the interviewing, hiring, training, performance evaluations, salary increases and promotions; encouraged a productive and team-spirited, customer-centric environment.
Reviewed provider files for appropriate documentation required for the credentialing process.
Assembled and prepared credentialing information for insurance companies and hospitals.
Maintained contracts with vendors, oversee inventory and purchase of office supplies.
Template/management of Physicians schedules, EMR, staff schedules and rotations.
Facilitated weekly/quarterly staff meetings.
Processed payroll time sheets/managed vacation schedules for all staff including Physicians.
I.T.
Support for all computers/programs, working closely with TAG for technical questions.
Operations Manager of Eight Physician Family Practice/ Fifteen clinical 08/2002 to 10/2007
Hillside Family Medicine, LLC – Pawtucket, Rhode Island
Administrative employees.
Management of Eight Physician Schedules in Electronic System (Athena) and upkeep of EMR.
Management of Weekly Staff Schedules.
Supervision of Staff daily Workflow.
Training of New Employees and educating externs to complete clinical hours.
Hiring/Termination of Employees.
Maintain Contracts/ Relationships with Venders/some credentialing.
Ordering Supplies for Office.
Management of office Facilities.
Facilitating weekly staff meetings.
Complying to and oversee that staff adhere to HIPPA and OSHA regulation.
Lead Front Desk Receptionist 01/2000 to 01/2002
PrimaCare Gastroenterology – Fall River, Massachusetts
Overseeing Daily Operations of satellite Office.
Scheduling surgical Procedures and Pre-Op Testing.
Medical assistant duties, including assisting with in office procedures.
Clean and sanitizing of exam rooms and equipment.
Physician schedule management.
Referral management.
Certified Nursing Assistant 01/1989 to 01/1999
Crestwood Nursing Home – Warren, RI
Medication Tech.
Supervision of Rehabilitation Program.
Education
Graduate: Business
Warren High School - Warren, RI 02885
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