Medical Assistant Manager

Danya L. Haptonstall

OR State Notary Public Commission #987794

Jackson/Josephine County, OR 541-***-**** *******************@*****.***

OBJECTIVE

Currently seeking a position to utilize my skill set, experience and education

CAREER SUMMARY

Effectively managed staff to produce proficient and efficient teams

Managed competing priorities while maintaining consistency

Drafted, created and coordinated grant writing in support of operations and projects

Displayed confidence in leading, remaining mindful of company goals, to reduce workloads by 50-100%

Supervise staff and volunteers of over 70 persons to ensure effective operations

Performed regular audits and analysis, with attention to detail orientation, to maintain accuracy and legality

Executed independent and team tasks, ensuring proficiency and efficiency in legally binding documentation

Created annual budget to facilitate 100% of grant writing submissions

Extensive behavior management skillset

Executed exemplary oral and written, internal and external management

Crucially focused on companies’ legal compliance and accuracy

Firm philosophy of "raising the bar" through training and leadership

Multitasked proficiently, fast paced, supporting issues and reduce assistance necessitation by 100%

Committed to adherence of agreements to ensure completion time decreased by 48 hours

Maintained opportunity driven approach, earning credentialing within the time of less than one month

RELEVANT EXPERIENCE

Management

●Practiced extensive behavior management skill-set to redirect 75% of potentially violent situations

●Executed diverse operation, key aspect standards, evaluations and instruction development, to lead teams

●Facilitated, participated in and prepared daily coordination

●Developed and maintained administrative services procedures

●Coordinated and delegated staff

●Requested, recorded and filed orders with 100% follow through to guarantee legal compliance

●Managed standards in care and training to maintain state guidelines and standards in 100% of operations

●Audited tracking records to prevent tens of thousands of dollars of fines in auditing

●Created and managed organization driven tracking sheets to reduce internal audits by 50%

●Facility and client accounts payable/receivable processing

●Created employee packets- assisted with completion; and created permanent employee files

●Coordinated appointments, reminders and compiled pertinent records for visits

●EMR management- registering, demographics, payments, appointment records to ensure 100% completion

●Identified State of OR expectations and standards for audit, to prevent state fines

●Managed documentation standards, mindful of state mandated charting guidelines and legal proof-reading

●Conducted research in pricing, products, services and circumstances

●Developed and executed various trainings to relieve up to 100% of presentation preparation and delivery

●Troubleshot staff issues; Developed and implemented solutions to prevent 100% of physical or lawful action

●Regularly utilized all general office equipment and computer programs

●Created document requests and tracking devices to improve efficiency by three times

●Coordinated and executed industry professional direction to exemplify leadership for 100% of employees

●Analyzed and managed daily operations

●Applied active listening techniques

●Coordinated teams

●Conducted staff meetings

●Planned productions

●Used project management techniques

●Developed records management system and guidelines

●Developed staffing plans

●Interpreted computerized data and reports

●Evaluated project design

●Managed contracts

●Supervised projects

●Managed contracts

●Supervised projects

●Provided orientation to new employees

●Proofread, edited and revised written materials

●Provided consulting services

●Used negotiation techniques as management tool

●Used correct grammar, punctuation and spelling

●Wrote performance requirements for project development

Finance

●Analyzed, interpreted and created data and budgets

●Prepared reports in a timely manner

●Applied cost analysis theory

●Applied budgeting principles

●Applied mathematical principles to accounting, bookkeeping and budgeting

●Developed quoted budgets

●Evaluated project and processing systems

●Generated revenue forecasts

●Negotiated business contracts

●Prepared itemized contract bids and estimates

●Performed organizational accounting and budgeting

●Practiced effective time management techniques

●Wrote grants and project and bid proposals

Medical Administration/Corporate Customer Service (Special Projects)

●Lead special projects including coordinating fundraising for hundreds of staff

●Facilitated, coordinated and created meeting presentations to further educate 100% of the team

●Researched, compiled and presented team training and meeting data

●Interfaced with clients and other industry professionals with a target of 98% single transaction resolution

●Performed resource coordination to assist medical care planning

●Provided product and procedural solutions for medical insurance, explanation of insurance coverage

●Facilitated, prepared and participated in daily follow-up to complete 100% of documentation

●Applied mathematics to operations research

●Managed inventories and supplies

●Interfaced with clients, customers, patients, company representatives, doctors, providers and pharmacists

●Comprehended, utilized and communicated technical information

Human Resources

●Created procedural tools

●Managed 100% of personnel placement in file management using PeopleSoft program

●Audited and recorded personnel files

●Identified discrepancies and implemented solutions

WORK EXPERIENCE

5/2019-Current Danya’z Notary/Minister/Life CoachMedford/GP, OR

9/1998-8/2020 1-800 Flowers E-Comm/Corporate CS Medford, OR

9/2016-2/2017 Medford Senior Center Manager Medford, OR

3/2016-5/2017 Fountain Plaza Administration/Front Medford, OR

4/2016-8/2016 SilverFalls Dermatology Medical Admin/Front Medford, OR 11/2015-1/2016 The Springs Administration/Front Medford, OR

10/2013-4/2015 FedEx Handler/Safety Committee Central Point, OR

4/2008-8/2012 Thompson Landscape Owner/Manager Medford, OR

4/1999-9/2011 State of Oregon Registered Provider Medford, OR

9/2006-4/2008 Regence BCBSO Medical Insurance CS Medford, OR

(4/04-1/05)(12/96-2/98)(7/11-9/11) SALF/WW ECF/AVM/OALF MedAide/Supervisor Rogue Valley, OR

5/2002-4/2004 Ridgeview Assisted Swing Shift Manager Medford, OR

EDUCATION

2016 USCI Medical Assistant Fort Collins, CO

2009-2010 University of Phoenix Appointed Student Leader Phoenix, AZ

Business Management- 4.0 GPA (Green and Sustainability)

1997-2010 (Intermittent) Rogue Community Notetaker Medford, OR

Medical Terminology, Transcription I-III, Anatomy and Physiology, Coding and Procedures (ICD-9 & CPT), Business Math, Business English I-II, Microsoft Office, Word Perfect, Human Relations in Organizations, Psychology

High School- Class of '96 Phoenix High School Elected FFA Officer Phoenix, OR

CNA Certification 1995 Three Fountains, NRC CNA Medford, OR

CERTIFICATIONS

2016 CPR & First Aid Certification #171351

2016 Food Handler Certification #201*-*******

2015 OR State Notary Public Commission #938728 Exp. 5/2023

VOLUNTEER CONTRIBUTIONS

2/2014 to Present Medford Food Project Volunteer Coordinator Rogue Valley, OR

2000-2012 Private Contract Volunteer Provider Rogue Valley, OR

2009-2010 YMCA Volunteer Coach Medford, OR

2008-2010 Private Contract Volunteer Childcare Provider Rogue Valley, OR

2008-2009 MSD Classroom Volunteer Reading Teacher Medford, OR

2006- 2009 MSD Classroom Volunteer of Language Arts Medford, OR

2002-2009 ASD/MSD Classrooms General Volunteer Ashland/Medford, OR

2006 -2011 Private Contract HS/CC Volunteer Math Tutor Rogue Valley, OR

2003-2005 YMCA Volunteer Coach/Other Ashland, OR

1997-2002 RCC Volunteer Notetaker Medford, OR

4/1998-12/1999 Private Contract Volunteer Accountant Eagle Point, OR

6/1989- 8/1989 JCLS Volunteer Librarian Talent, OR

REFERENCES

Available Upon Request

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