Janice L. Kozloff ***** NE ***th Loop #**** Lady Lakes FL 32159

Cellular 814-***-**** • E Mail: adi967@r.postjobfree.com RESUME

OBJECTIVEMy My desire is to obtain employment in a progressive Customer Service environment. To hold a position that allows me to employ my varied skills and experience in contributing to the success of my employer while achieving personal growth and advancement in my field. EXPERIENCE

OB/GYN ASSOCIATES OF ERIE: OCTOBER 2016 TO PRESENT MEDICAL RECEPTIONIST: MAINTAIN ACCURATE, DETAILED AND TIMELY RECORDS AND ACCURATELY ENTER DATA INTO COMPUTER SYSTEM AND HARD COPY AS REQUIRED TO TRACK PATIENTS AND PROCEDURES. COOPERATE AND COORDINATE EFFECTIVELY WITH INTERNAL AND EXTERNAL CONTACTS IN DAY TO DAY ACTIVITIES. INFREQUENTLY WORK BEYOND NORMAL WORKING HOURS, STAYING AT OFFICE, AS REQUIRED TO PERFORM JOB DUTIES IN A TIMELY MANNER. RESPONSIBLE FOR SETTING UP APPOINTMENTS AND PREPARING PATIENT RECORDS FOR THE NEXT DAY’S APPOINTMENTS. COLLECTING LAB/TEST RESULTS SINCE PRIOR VISITS AND PATIENT DEMOGRAPHICS TO INSURE CORRECT AND UP TO DATE CHARTS PRIOR TO ALL APPOINTMENTS.

HAND MICRO SURGERY AND RECONSTRUCTIVE ORTHOPEDICS: 2004 – OCTOBER 2016 FRONT DESK SUPERVISOR: IN OCTOBER OF 2014, I WAS PROMOTED TO THE FRONT DESK SUPERVISOR POSITION. MY DUTIES WERE EXPANDED TO INCLUDE OVERSEEING THE DOCTOR’S SCHEDULES AND MONITORING THE PERFORMANCE OF THE FRONT DESK STAFF TO INSURE THEY ARE PERFORMING THEIR TASKS TO THE BEST OF THEIR ABILITIES. THE FRONT DESK STAFF REPORTED DIRECTLY TO ME AND I WAS RESPONSIBLE FOR THEIR DAY TO DAY ACTIVITIES, SUCH AS SCHEDULING DAYS OFF, VACATION, AS WELL AS PERFORMING THEIR ANNUAL REVIEWS.

MEDICAL RECEPTIONIST: MAINTAIN ACCURATE, DETAILED AND TIMELY RECORDS AND ACCURATELY ENTER DATA INTO COMPUTER SYSTEM AND HARD COPY AS REQUIRED FOR ASSIGNED DUTIES. OPERATE MISCELLANEOUS OFFICE MACHINERY AND EQUIPMENT, INCLUDING PERSONAL COMPUTER AND RELATED SOFTWARE, COPIER, MULTI-LINE PHONE, FAX MACHINE, AND PRINTER. REPRESENT PRACTICE IN GOOD STANDING AND MAINTAIN POSITIVE RELATIONS WITH PATIENTS, EXTERNAL CONTACTS AND INTERNAL PERSONEL. COOPERATE AND COORDINATE EFFECTIVELY WITH INTERNAL AND EXTERNAL CONTACTS. DEAL EFFECTIVELY AND COMPASSIONATELY WITH DIFFICULT AND/ OR EMOTIONAL SITUATIONS AND PEOPLE ON A FREQUENT BASIS. INFREQUENTLY WORK BEYOND NORMAL WORKING HOURS, STAYING AT OFFICE, AS REQUIRED TO PERFORM JOB DUTIES IN A TIMELY MANNER. RESPONSIBLE FOR MAKING APPOINTMENTS AND GETTING CHARTS READY FOR THE NEXT DAY’S APPOINTMENTS. COLLECT LAB/TEST RESULTS AND PATIENT DEMOGRAPHICS TO INSURE CORRECT AND UP TO DATE CHARTS PRIOR TO ALL APPOINTMENTS. OFFICE ACTIVITIES ALSO INCLUDE ASSISTING OTHER OFFICE PERSONNEL WITH THEIR TASKS, CHECKING PATIENTS IN & OUT, COLLECTING C0- PAYS AND PAST DUE BALANCES.

Grace Baptist Church: 1997 – 2004

Pre-school teacher’s aide, responsible for assisting with executing daily schedule of programs and ongoing preparation of lesson plans.

Spectrum Control : 1992 – 1997

Held position in QA lab requiring the testing of parts for conformance to government specifications for military applications.

Spectrum Control : 1977 – 1980

Assembly Work - Epoxy and cleaning of all parts.

Leadership and other initiatives

President of McDowell High School PTA, 1998 to 2000 McDowell High School Track Committee 2000 to 2002

In my own words

I am very old fashion when it comes to work ethics. I don’t miss work and don’t believe in being late. I will be a valuable asset to your workforce as I am a team player but also consider myself a leader. I am available immediately after giving my 2 weeks notice, Jan REFERENCES

Dr. Patrick Williams: 716-***-****

Maryann Tebaldi: 814-***-****

Deana Lasher: 814-***-****