Employee Relations Resources Manager

Kate Mikhaylov

New York, NY, ***** 347-***-****; *****.***@*****.***

Experienced Human Resources Director with a demonstrated history of working in the customer service and hospitality industry. Skilled in all phases of Human Resources, including recruitment, training & development, compensation and benefits administration, wage and hour issues, labor law compliance, conflict resolution, investigations, policy development and employee relations. 4 years in strategic HR Director role, 9+ years HR Generalist hands on experience.

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What I can assist your business with:

Building inclusive and engaged workplace

Compliance (I-9; COBRA, OSHA, FMLA, ADA,

EEOE, ACA and more)

Employee Relations; Conflict

Resolution/Investigations

HR Strategic Planning & Execution

Recruitment/ Retention; Performance

Management

Training: Service, Safety, Anti-Harassment

and more

Team Leadership & Collaboration + Team

Building

Compensation & Benefits + Payroll

Strategic Business Operations

HR Budget & ROI

Policy Development and Enforcement

Experience

Gansevoort Hotel Group June 2019 - Present

Corporate Director of Human Resources (NY, NY + Atlanta, GA) Transforming cultures, building positive employee engagement while increasing productivity through change management and process improvement.

Experience leading and growing a Human Resources function: o Fluency with primary HR functions (employee relations, compensation and benefits design, payroll, recruitment, performance management, HR administration, and compliance); experience includes hands-on responsibility for the full scope of all HR activities

o Understanding of best practices and experience in building inclusive and engaged workplaces; cultural awareness and sensitivity

o Ability to deal with conflict effectively and to manage difficult employee relations situations confidently Impeccable communications skills:

o Excellent interpersonal and communication skills, strong customer service orientation, and the ability to partner effectively with all levels of the organization, including expectation setting o Strong business partnership skills, able to establish credibility and rapport with department heads and managers o Proven influencer; demonstrated ability to coach and counsel both executive-level management and employees

Ability to work in a fast-paced environment:

o Proven track record of excellent follow-through and execution in a demanding, high growth environment o Strong project and process management skills, demonstrated track record of delivering results o Ability to multi-task and balance numerous priorities in a deadline-oriented environment Director of Human Resources, Gansevoort Hotel Group (NY, NY) September 2017 – June 2019 HR Compliance:

• Strong knowledge of industry trends, best practices, and employment legislation, ensuring compliance with federal, state and local legislation pertaining to all personnel matters.

• Maintain responsibility for compliance with policies and procedures such as new hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.

• Ensures that Company policies and procedures consistently followed. Employee Relations:

• Oversee daily employee relations issues, including the timely response to internal employee complaints presented through various avenues.

• Work with department managers to assist them in carrying out their responsibilities on personnel matters, including resolving employee conflicts and advising on the Coaching and Progressive Discipline process.

• Guide the investigation of highly sensitive workplace issues.

• Recommend, evaluate and participate in staff development. Strategic Operations:

• Design and implement SOPs for all HR systems, including, but not limited to, new employee onboarding, personnel file maintenance and compliance, E-verify compliance, time and attendance policies and procedures, progressive discipline.

• Annually review and recommendations for improvement of SOPs, policies (including Employee Handbook), procedures and practices.

• Annual review, preparation and administration of wage and salary program.

• Anticipate and respond to business needs, such as scheduling, time and attendance and employee relationship management.

Benefits, Payroll and HRIS oversight:

• Development and maintenance of HRIS.

• Administration of the benefits (including benefits such as life, health, dental and disability insurances, 401(k) plan, workers compensation insurance, short term disability insurance and unemployment benefits) and leave management and claims (FMLA, state leave laws, Paid Time Off, Workers compensation and Short-Term Disability).

• Payroll processing.

Corporate Human Resources Manager, Gansevoort Hotel Group NY, NY; Atlanta, GA; Turks & Caicos; Dominican Republic May 2015 – September 2017

Process weekly payroll utilizing Paychex (500 employees), including increases, bonuses, transfers, retro pay, benefit deductions, vacation/sick pay, wage garnishments, child support, etc.

Full Cycle Benefits Administration (Medical, Dental, Vision, 401k, COBRA). FMLA Compliance. Oversee the processing of appropriate worker’s compensation, work related injury and unemployment claims.

Participate in the shaping and development of the company’s culture, vision, values and policies and proactively develop HR strategies to reinforce same.

Manage the recruitment of qualified applicants for Hotel open positions and ensure that all hiring standards are followed.

Provide career development for staff, performance evaluations and feedback for employees.

Develop and implement orientation and on-boarding programs that increase employee satisfaction.

Design, conduct and evaluate Employee Satisfaction Surveys.

Build specialized incentive/recognition programs.

Design effective training and development programs for employees, coordinate internal and external training programs (Guest Service, Safety, Harassment, Leadership); monitor the effectiveness of training.

Initiate Succession Planning for management and staff to increase retention of key employees.

Team building and employee engagement.

Oversee maintenance of Employee Files.

Human Resources Coordinator, Gansevoort Hotel Group February 2014 – May 2015 Providing support to the Human Resources Director. Specific Accountabilities:

Manage the recruitment of qualified applicants for Hotel open positions and ensure that all Hotel hiring standards are followed (i.e. EEOE, reference checks, background checks, offer letters, etc.). Oversee maintenance of accurate and up-to-date Employee Files. Monitor and maintain all Employment Eligibility Verification documents, ensure that none are expired. Oversee Employee Recognition and Reward Programs.

Monitor Performance Reviews to ensure that they are given in a timely manner and comply with the performance review policy.

Maintain an Open Door Policy for line staff and management. Process and maintain highly confidential information. Early career experience included:

HR + Sales Coordinator – August 2011 – February 2014 English/German Languages Teacher – June 2008 – February 2010 Education, Training & Certification

June 2008- August 2020

MA Education & Linguistics/Communications

Continuing Education Business Administration

SHRM Essentials of Human Resources Management Certificate

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