Sanjay Agnihotri

Tel: 784-***-**** Email: adi8ys@r.postjobfree.com

Summary of Qualifications

Overall exp of 10+ years experience

5+ years’ experience in Soft skills/Personality Development Training.

BPO Process Trainer.

Professional Skills

Conduct seminars, workshops, individual training sessions, etc.

Delivery of up-skilling. Refresher, soft skills training predominantly to the Advisors.

Excellent listening and rapport building skills

Good analytical ability and excellent communication skills

Provide effective feedback and follow-up on learner’s progress

Able to constantly re-assess material to improve its effectiveness

Constantly fine tune & improve training based on training feedback

Employment History

Flipkart Process (On the pay role of Hinduja Global Solution)

Soft skills Trainer - Assessor July 2020 – October 2020

Work from Home.

Evaluate interviewee’s response on Flipkart’s 4C parameter – Communication, Compassion, Customer Centricity, and Composure.

Conducting assessments - questions / scenarios to assess behaviors and communication proficiency

Ability to monitor interviewee on language - sentence construction, grammar, rate of speech, clarity of speech, pronunciation.

Understands principles of building rapport with the customer by using transition statements, verbal nods, small talk, tone, courtesy and empathy.

Freelance Tutor & Trainer Jan 2019 – Feb 2020 1 year

Freelance Training and Home Tuitions

English Language training.

Conducted BPO CRT Training (Resume preparation, How to prepare for Interviews).

QConneqt Business Solutions (TATA Business Support Services ltd) Hyderabad

Sr.Trainer - November 2017 – Dec 2018 1 year

NHT- Sales/soft skills and bring them up to the expected bench mark, before they hit the floor.

Sales Training to Inbound associates and Improvement of Quality Scores of Employees.

Monitor calls on Sales, Communication, Soft Skills, and Customer Service Parameters.

Tracking Training Effectiveness for NHT and Refreshers

Training on - Sales, Soft skills, Phone etiquettes, Customer Service.

Trained all newly-hired call center staff on scripts to use for calls.

Take daily huddles with Agents and give them the required training based upon the call calibrations

Handling performance of multiple channels: - Inbound, Outbound.

Small Wonder Play School, Hyderabad

Trainer Apr 2015 to July 2017 2 years

Manage day-to-day activities at an elementary or secondary school.

Ensures that teaching facilities, equipment and supplies are maintained in good working order

Manage and deliver all aspects of the Teacher Training Programme

To conduct training on Communicative English, Soft skills to different demographics

Plan, prepare and deliver high quality English language training and Soft skills

MIT Skills Centre, Sholapur (Maharashtra)

Training Skills Coordinator August 2014 – March 2015 8 months

Teacher Training so has to ensure prescribed methodology is followed and implemented.

Preparing training materials and training calendar as per need analysis and managing the same.

Visit locations for observation of Teachers and report same to the Management.

To conduct English Language Enhancement, Soft Skills and Behivarioul Training

Schedules & coordinate classroom training with Master Trainers

Aspire Spirit Training Services Pvt ltd, Bijapur

Trainer July 2012 – July 2014 2 years

Delivering English & soft skills Training as per the schedules

Track & Monitor student individual development & performance

Mentor & guide students to make them perfect in the subject

Ensure quality delivery of training as per norms and schedules

Planning training sessions, designing evaluation methods

NIIT Pvt ltd, Bijapur

Business Development Executive May 2006 – June 2012 6 yrs

Planning & conceptualization of innovative ideas/ways in order to increase the business.

Be responsible in marketing activities such as Presentations and Seminars in Educational Institutions.

Responsible for executing overall business plan, lead generation and meet Revenue Targets.

Presenting the institute to potential clients through direct communication

Certifications

Certification in Personality Development and Communicative English from PACE Academy, Hyd.

Attended One Day Train the trainer program conducted by AMCAD International, Bengaluru.

Certification in Human Resource Management from Husys Pvt ltd, Hyderabad

Certification in English and Soft Skills Training from Vishwakarma Training Solutions Pvt ltd

Scholastics

MBA from Institute of B M, Bijapur affiliated Karnataka University (Dharwad) – 2006

B.Com from A S Patil College of Commerce, Bijapur affiliated Karnataka University (Dharwad) – 2003

Personal Dossier

Father’s Name: Prakash Agnihotri

Date of Birth: 10/04/1982

Languages: (Reading & Writing) English, Hindi, Kannada, (Speak) Telugu.

Address: Flat no 515,SLN Urbana Apartments, Harsha Hospital Rd, Old Alwal - 500067

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