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Customer Care Representative

Location:
Lagos, Nigeria
Posted:
January 07, 2021

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Resume:

Tomori Christianah Oyindamola

PROFILE

Qualified and tenacious personnel equipped with broad knowledge and expertise in the areas of communications, public relations, report writing and editing, content development and presentations. Displays excellent ability to plan, coordinate, and implement practices to bring significant improvements in the achievement of organizational goals.

HIGHLIGHT

• Public Relations

• Communication Strategies

• Attention to Details

• Teamwork

• Interpersonal Skills

• Proofreading, Presentation and public speaking abilities

• Organization Skills

• Good Time Management

• Multitasking

• Problem Solving

• Computer Proficiency

EXPERIENCE

Accessories 2 die 4, Lagos Shop Supervisor 2019

Key Responsibilities and Achievements:

• Oversee all the professional activities of store’s floor salespeople, cashiers, shelf stockers, and other employees.

• Responsible for maintaining store’s inventory.

• Responsible for maintaining store’s sales floor. This involves setting up new displays, ensuring that the store is clean and orderly, and making sure shelves are stocked.

• Help customers; address their questions, concerns, and comments. This can include helping customers to find specific items, sorting out complex refunds, resolving complaints, and more.

• Keeping detailed records, including expenditure reports, sales figures, and employee performance.

MOBT6 Global Limited, Akure Customer Care Representative 2018

Key Responsibilities and Achievements:

• Answering calls, taking messages and handling correspondence.

• Maintaining diaries and arranging appointments, typing, preparing and collating reports.

• Organizing and servicing meetings (producing agendas and taking minutes).

• Logging or processing bills or expenses.

• Acting as a receptionist and/or meeting and greeting clients.

MOBT6 Global Limited, Akure Travel Agent 2018

• Arranging flights, insurance and accommodation.

• Using a booking system to secure holidays.

• Collecting and processing payments.

• Advising clients on travel arrangements, e.g. visas and passports.

• Sending out tickets to clients.

• Keeping clients up to date with any changes.

• Dealing with complaints or refunds.

St Thomas Aquinas Schools, Lagos Teacher 2015

Key Responsibilities and Achievements:

• Planned and organized successful social events.

• Taught Government, History and Civic Education.

• Built relationships between teaching and non teaching staff.

Kids and Teens Resource Center, Akure Assistant Project Manager 2011

Key Responsibilities and Achievements:

• Assisted the administrative officer in proposal formulation and report writing.

• Excellent records of guest reception, record keeping, management and mail sorting.

• Responsible for all customer relations activities and successfully maintained customer relationships.

• Represented the organization at various empowerment programmes both within and outside the ministry.

EDUCATION and certifications

National Youth Service Corps, Akure, Ondo State. 2018-2019

B.A History and International Relations 2013-2017

Kogi State University

West African Examination Council 2004-2010

Federal Government Girls College, Akure Ondo State.

CERTIFICATION:

Mater Dei Vocational Center, Akure. (Centering and Baking) 2017

Certificate of Commendation (International Youth Day)

Kids and Teens Resource Center 2013

Don Bosco Computer Training Center, Akure, Ondo State 2011

PROFESSIONAL CERTIFICATE

Certified International Strategic Manager (CISM) 2019

Proficiency Certificate in Strategic Management (PSCM) 2019

General skills and competencies

• Strategic thinking and problem solving skills.

• Excellent work ethics.

• Expert knowledge of Microsoft packages.

• Fluent English speaker and basic knowledge of the French Language.

• Excellent networking skills.

• High emotional intelligence and communication skills.

References

Available on Request.



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