Product Manager

Farhana Chowdhury

Email: adi8y4@r.postjobfree.com

Mobile: +1-647-***-****

LinkedIn Profile: https://www.linkedin.com/in/farhana-ch Address: 2389 Buttonbush Crescent, Mississauga, Ontario, L5L1C4 PROFESSIONAL SUMMARY

More than 6 years of work experience in the area of Product Management, Manual and Automated software testing.

Worked extensively with Project Managers, UI/UX, and QA teams for both mobile and web-based applications.

Strong background knowledge of agile development process, test processes, mobile and web-based testing applications and tools.

SKILLS

Product Management & QA skills:

Product R&D • Product Roadmap

Product Lifecycle Management • SDLC

Requirement Gathering & Analysis • Agile Methodologies

Go-To-Market Launch Plans • Software Testing Management

Market Research • Troubleshooting and debugging

Technical skills:

Basic understanding of Languages: Java

Test Process Tools: Sahi, Fiddler

Bug Tracking Tool: Asana, Jira

Database: Oracle, SQL Server, Elasticsearch

WORK EXPERIENCE

Manager, App Operation, Product and Technology Feb 2019 - Aug 2020 bKash Limited • Dhaka, Bangladesh

bKash Limited is the leading Mobile Financial Service Provider in Bangladesh. bKash provides safe, convenient and easy ways to make payments and money transfer services via mobile phones to both the unbanked and the banked people of Bangladesh.

Worked on products with focus on acquisition, activation, and reengagement of bKash Mobile App users.

Managed concept-to-launch of growth products and in-app integration services (Food, Shopping, and Tickets) and drive user acquisition with the products.

Identified potential partner services for bKash Mobile App, based on in-depth market research.

Prepared Product Requirement Document (PRD) for in-app services.

Collaborated with UX team, created and prioritized user stories and defined acceptance criteria for the products.

Prepared communication brief with marketing team for appropriate product positioning before the launch.

Prepared product fact sheet & FAQ with relevant stakeholders.

Facilitated internal stakeholders to conduct risk analysis and compliance check of the product.

Prepared and follow-up on Go-To-Market strategy through cross-functional collaboration. Software Engineer (QA) Sep 2015 - Dec 2018

Tiger IT Bangladesh Limited • Dhaka, Bangladesh

TigerIT provides end-to-end credential management solutions for government and state agencies. The solutions range from National ID, Voter Registration, e-Passports, Border Control, Driving License to Vehicle registration and tracking.

Analyzed design specifications and ensured the software development is in accordance with the business requirements.

Designed test cases and managed the overall test plan based on the technical specifications and requirements.

Reviewed and executed test cases for functional, end-to-end and regression testing for the web application of Vehicle Registration.

Performed data migration testing and ensured data integrity and consistency of the Vehicle Registration project.

Executed detail testing of Elasticsearch migration in different phases of Vehicle Registration project.

Collaborated with the Developers and Support Analysts on a regular basis in planning the weekly release of the projects.

Documented and reported software bugs in bug tracking tool, reproduced bugs reported by clients.

Researched various testing tools and developed functional automation scripts to accelerate the manual testing process.

Worked with the mobile application team and performed functionality testing of mobile applications. Software Engineer, Tester Feb 2015 - Jul 2015

Therap (BD) Ltd • Dhaka, Bangladesh

Therap (BD) Ltd. is a fully owned subsidiary of Therap Services LLC., headquartered in Connecticut, USA. Therap is the National leader in providing Software as a Service (SaaS) to government and private organizations supporting people with developmental disabilities in the US.

Prepared test cases and testing management plan of software application used for billing Medicaid Services.

Created test environment and test data to evaluate the system’s performance and reliability.

Debugged critical system bugs and investigated issues reported by clients.

Designed functional automation scripts with testing tool to accelerate manual testing.

Collaborated with the Development team and the Customer Support team to provide technical support to clients on a regular basis and provided assistance for preparing user guides and walkthrough for users. Junior Software Engineer, Tester Nov 2012 - Feb 2014 Therap (BD) Ltd • Dhaka, Bangladesh

Analyzed the business requirements and prepared testing documentations accordingly.

Prepared test plan and reports for the completion of each software application release, ensuring complete accuracy.

Investigated issues and reproduced user reported bugs and tracked those in bug tracking tool.

Prepared test automation scripts according to the design specifications and automated the test process. EDUCATION

Master of Information Technology Mar 2014 – Nov 2014 The University of Sydney • Sydney, Australia

Major in Software Engineering

Result: Pass

Awarded with Dr Abdul Kalam International Postgraduate Scholarship Bachelor of Science in Electrical and Electronic Engineering Jan 2009 - Aug 2012 BRAC University • Dhaka, Bangladesh

CGPA: 3.82 (On a Scale of 4.00)

Publication: Software Implementation of Central Solar Battery Charging Station IEEE [ICPEC Conference 2013] PROFESSIONAL CREDENTIALS

Certified Scrum Product Owner (CSPO), Scrum Alliance, Active

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