Rhonda Smith

**** ******* ***** **, ********, Fl 33860

863-***-****

adi8vx@r.postjobfree.com

Objective

To utilize my current skill set and expand my knowledge in a career.

Skills & Abilities

Microsoft Office Suite (word, excel, access, power point)

Strong written and verbal communication skills

Fax, Scanner, Filing, Answer phones and Email

Knowledge of Outlook

Ability to quickly develop an understanding of new information, processes, software, and technologies

Ability to persuade others using logical debate

Account Receivable (payment posting, billing, collections)

Data Entry Accuracy, Call Center, Receptionist, Customer Service and Healthcare.

Experience

Gessler Clinic

Insurance Biller/ Customer Service

Supervisor: Linda Tuton: 863-***-****

Dec 2019 – Current

Answer phones, Electronic medical records

Help patients face to face to take payments, go over the statements with them, add new insurance, rebill claims, scan documents to patient medical records and I register new patients, setup pay plans and send out collection letters

Check Eligibility for Insurance

Availity and Navinet to check if insurance is active or not and other healthcare websites

Patient Financial Services

Setting up payment plans, taking payments, sending collection letters, talking with patients over their collection balance.

Resetting payment plan.

The Ledger (Gatehouse Media)

Payment Poster

Supervisor: Heather Whitaker 863-***-****

Jan 2018- Nov 2019

Posted payments electronically and manually

Worked with a spreadsheet daily balancing credit card payment

Sent bank drafter from our system to the bank

Worked on DTI, Adbase and AMP systems

Bill Review Specialists 1, Conduent

Call Center Supervisor: Lance Sirls 1-844-***-****

May 2017 – Jan. 2018

Workman’s Comp Claims Experience

Contact Center Experience

Professionally researches, gets facts in a fast pace environment under high pressure of company deadlines

Strataware Software, Citadel and Cisco Phone Systems

Receptionist, Peace River Center

Supervisor: Sherry Williams 863-***-****

Feb 2017 – May 2017

Register new patients/ schedule patient appointments

Verify patient insurance, information/data (paper and electronic medical records)

Zyrmed

Patient Financial Services, Lakeland Regional Hospital

Payment Poster

Supervisor: Lori Montague 863 -687-1100

Jan 2005 – Jan 2017

Accesses and updates information through the use of the billing system and interprets information to answer patient inquiry

Tracked and reconciled financial transactions posting 1 million plus in daily deposits

Patient Account Management / advising patients of financial responsibilities

Maintained client databases and compiling information to prepare reports using appropriate software; and performing special reporting and projects as assigned

Contact Center Experience

Specialized in Billing Collections

Software experience in Definitive Software, Citrix, Cerner, Med Assets

Education

Kathleen High School Diploma 1989

Contact this candidate