Michael Law, MBA, SPHR, SHRM-SCP

Madison, MS · 901-***-**** · adi8kg@r.postjobfree.com

www.linkedin.com/in/michaeldlaw

DIRECTOR OF HUMAN RESOURCES

Experienced HR Business Partner specializing in change management to improve productivity and processes, while enhancing team member engagement during times of change. Proven leadership in building people processes and procedures from the ground up in fast paced start-up environments, as well as leading teams through reductions in force while inspiring teams to meet productivity objectives and maintain morale. Coaching leaders at all levels to create inclusive dynamic cultures with remote teams at multiple sites across the United States and Canada. Conversational: Portuguese and Spanish.

Areas of Expertise

Change Management · Team Member Engagement · Employee Relations · Building Inclusive Diverse Cultures · Leadership Development · Training and Development · Succession Planning · Coaching · Talent Acquisition · Workforce Planning · Payroll · Benefits and Compensation · FMLA/ADA/Workers Compensation · Compliance · Budget Oversight · Six Sigma · HRIS · Safety / OSHA

EXPERIENCE

WALMART (Madison, MS)

Team Lead 4/2020 – Present

Leading teams responsible for receiving trucks, stocking consumables and home lines. Training team members on proper processes, improving overall production and sales over 7% year over year. Coaching team members and improving team member engagement and satisfaction through focused recognition and appreciation.

SMILE DIRECT CLUB (Nashville, TN)

Sr. Manager of Team Member Relations 9/2018 – 8/2020

Responsible for the team member relations in over 200 shops and over 1200 team members in the United States and Canada. Coach, train, and develop leaders to promote and maintain a positive, cohesive work environment and increase team member engagement. Conduct investigations, manage corrective action process, and maintain compliance to all rules, regulations, and policies. Coach leaders on how to coach their team to improve performance, develop individual growth plans, and increase bench strength for succession planning and internal development.

ADVANCE AUTO PARTS (Gallman, MS)

American retailer (Public) of Auto Parts and Accessories in the U.S. headquartered in Roanoke, VA ($9.74 billion). Including Carquest branded Stores, operates 5,200 company-owned and 1,300 independently owned stores with more than 70,000 employees.

Senior Human Resources Manager 1/2017 – 8/2018

Provide direct HR support and leadership development for 15 distribution centers in the south region. Lead a team of five (5) HR Managers and over 2,500 employees. Coach, train, and develop leaders to enhance communication and trust in management teams and with team members.

Oversee recruiting, hiring, turnover, team member and management development, succession planning, and strategic processes to improve performance and customer service.

Increased organizational health by 5 points by coaching leaders to create and execute action plans that improved team member relations, morale and employee engagement.

Reduced turnover rates through creating new policy and developing a realistic job preview and onboarding process. Decreased time to fill open leadership positions by creating bench strength.

Human Resources Manager 1/2015 – 1/2017

HR point of contact for four (4) distribution centers; Gallman, MS, Montgomery, AL, Baton Rouge, LA, and Memphis, TN.

Improved retention and staffing gaps through improved hiring process and new hiring training.

Decreased ethics hotline calls by developing leaders and increasing communication and trust.

Improved internal promotions by developing bench strength.

ALL AMERICAN CHECK CASHING (Madison, MS)

Private financial company, specializing in personal small payday loans, check cashing, and title loans.

Human Resources Director 3/2013 – 1/2015

Directed and managed all functions of HR, including Benefits, Recruiting, Training and Development, and Payroll for 52 locations, across 3 states. Coached senior leaders and managers, at all levels, towards improving overall performance.

Developed leadership programs, core bench strength, leadership competencies and succession plans.

Improved overall employee relations and retention.

Planned annual benefits plans and compensation plans and bonus structure.

Researched and implemented a new HRIS system change and rollout.

MEMPHIS GOODWILL (Memphis, TN)

A non-profit Retail and Janitorial / Landscaping services organization that trains people with barriers to employment with more than 500 employees.

Vice President of Human Resources 1/2010 – 11/2012

Restructured an underperforming HR and Payroll department by revamping all processes and procedures, ensuring compliance with all federal, state, and local regulations. Oversaw all HR / Payroll functions including benefits, compliance, recruiting, training and development, workers compensation, safety, certifications, ADA, EEOC, 403b audits, and taxes. Managed and oversaw Information Systems department.

Created training and development programs and leadership training, performance management and succession planning. Instituted a new HRIS and Time Management system.

SERVICE MASTER (Memphis, TN)

Fortune 1000 company ($5.5 billion) that provides residential and commercial services.

Leadership Development Manager 1/2008 – 1/2010

Partnered with key business leaders and assessed development and succession planning needs then created and facilitated training and leadership development for Field Supervisors and Managers across all business units and corporate.

Facilitated programs such as: Speed of Trust, Change Management, Building Relationships of Trust, Team Building, New Manager Assimilation, DDI trainings, Coaching for Success, Coaching for Improvement, Service Plus, Performance Management, Progressive Discipline, Target Selection.

Human Resource Manager 8/2006 – 1/2008

Coached, supported and trained Corporate Executives, Field Managers and HR Field Team to improve business processes and maximize profitability.

Organized special projects, retention tracking and metrics alignment, workforce planning, compliance initiatives and restructuring initiatives to support field operations for Terminix, TruGreen and LandCare.

M.A.C. COMPANY, INC. (Memphis, TN)

A commercial / residential roofing company with over 120 employees and $15 million in revenues

Human Resources Manager / Safety Director 10/1996 – 12/2005

Created the HR Department plus all policies and procedures, managed the day-to-day functions of HR, recruiting, training, safety, payroll, terminations and investigations.

Recognized as the Memphis Business Journal Best Small Business Award, 2000.

EDUCATION

Master of Business Administration (MBA), Capella University, Minneapolis, MN

Bachelor of Science – Sociology (BS), Brigham Young University, Provo, UT

CERTIFICATIONS

Senior Professional in Human Resources (SPHR), HR Certification Institute

Society of Human Resources – Senior Certified Professional (SHRM-SCP)

PDI Profilor - Profilor 360 Certified Coach

Certified Facilitator for Franklin Covey

Certified Facilitator for Development Dimensions International Learning Systems (DDI)

Six Sigma Green Belt, Team Leader

LEADERSHIP EXPERIENCE

Board Member, Society for Human Resource Managers

Eagle Scout, The Boy Scouts of America

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