Sales Representative
Resume:
April Koerber
Orland Park, Illinois 60462
adi8hn@r.postjobfree.com
Summary of Qualifications:
Excellent networking, communication, and fundraising skills. Orland Park chamber member of the year award in 2016 and 2017
Customer relations, retention and one of a kind guest experience
Old fashioned morals and values. Highly respected and known within the community.
Possess an upbeat, positive and enthusiastic attitude and willingness to be held accountable for results
Self-starter with a sense of urgency
Excellent communication skills consisting of oral, written, and listening skills.
Collaborative decision-making and problem-solving skills
Organized and successful large event planner of over 2,000 attendees using Salesforce, CRM and Center Edge programs. Serve safe and liquor license certified, Basset certification
Strong skills of budgetary and administrative skills
Successful recruiting and management abilities
Experience:
The Barrel Club, Oak Lawn Illinois
September 2019 – present
Director of Operations and Events
Manage operations including guest service, managers and team members while ensuring the restaurant’s standards of quality, service and operations are maintained. Increases revenue and guest counts by working side by side with the Owner & Marketing Team, creating community relationships and building regular guests. Manage teams during operations to ensure the following: properly scheduled shifts, daily decision-making that aligns with company values, team support, guest interaction, planning, and upholding standards of quality, service & cleanliness. All aspects of payroll for 140 employees. Responsible for recruiting, selecting, on-boarding, orientating, training, scheduling, coaching counseling and disciplining management team members. Communicate job expectations and enforcing policies and procedures. Identify operational opportunities to build sales and control costs and assist in developing & implementing plans to address opportunities. Monitor and assist in daily, weekly and monthly inventory processes. Maintain safe, secure and healthy facility environment by establishing, following and enforcing sanitation standards and procedures, complying with health and legal regulations. Management team development with meetings and continued standards. Ensuring the restaurant is given the tools they need to succeed.
Buca Di Beppo, Orland Park Illinois
September 2018-2019
Director of Catering and Events
Developed annual marketing plan and 12-month action plan on how to maximize revenue and sales based on current marketing trends. Partnered with local community groups, tour operators, area hotels, and other relevant groups through outside sales strategies to generate banquet, tour and travel, and catering sales. Maintain regular contact with Area Hotels and Convention Centers’ Sales and Convention Services Departments through presentations and cold calls in order to obtain referrals and promote current programs. Participate in professional organizations and associations events based on membership needs determined for your Unit in order to network and promote the restaurant. Establish/maintain relations with receptive operators and tour operators. Develop FIT programs and group contracts. Generated 40% sales growth within the first 3 months. 72% of all sales from restaurant was generated from my sales department.
Gizmos Fun Factory, Orland Park Illinois
September 2017-September 2018
Director of Sales and Marketing
Generated new and increased past guest sales revenue opportunities through effective leadership, implementation of best sales practices, development of sales strategies daily oversight of group sales representatives, monitoring sales goals, KPIs, and development of team relationships. Hiring and discipline/termination decisions. Conduct employee performance reviews. Conceptualize, plan, organize, and implement group theme game events. Membered the sales team, to create and foster a positive and energetic sales culture within the sales team. Implement new group sales programs and maximize revenue from existing group sales programs. Develop sales representative’s sales skills by facilitating on-the-job training and coaching. Consistently executing by being organized, proactive, and owning projects with team leaders. Maintain and develop relationships with key organizations that extend beyond sales executive contacts. Perform responsibilities, including entertaining clients and fulfillment of group sales programs. Attend team, community, and other events for purpose of maximizing sales opportunities. Meet or exceed weekly, monthly, and annual sales team goals and activity requirements. Work in partnership with the Ticket Sales and Analytics department to develop the annual pricing strategy. Collaborate with Marketing and Global Partnerships departments to establish and execute major group theme nights and all store promotional material and execution on all store promotions. Manage the team’s efforts to fulfill various asset experiences and analyze them to improve for the future. Creating and managing the annual group ticket sales budget and business plan.
Dave and Busters, Orland Park Illinois
October 2011- September 2017
Special Events Manager/Director of Sales for new store openings
Successfully hold number one title in the nation for top sales and top revenue since October 2013. Create new business by cold calling potential clients; create new business by visiting potential clients outside the store. Use existing relationships with current clients to find new revenue opportunities within those organizations. Contact all previous clients to reschedule events. Articulated a solid sales plan that shows detailed efforts on how the monthly, quarterly, and yearly revenue goals will be attained. Strong Ability to “Close the Deal” and compress the sales cycle timeline. Be able to provide detailed call and activity sheets on customer interaction. Evaluate sales pipeline to accurately predict forecasted revenue for the store location. Stay active in the community or professional organizations for the purpose of networking and bringing in new business. Host four to five networking events per year. Insure a directed and motivated office that provides exceptional customer service to our guests while maintaining the company’s expectations on profitability. Trained and coached all new Special Events Managers coming into Dave and Busters. Conduct sales rep and intern’s performance evaluations once annually; oversee the creation and execution of a developmental action plan. All marketing layouts for over 20 marketing companies. Mentored event managers by traveling to NSOs and struggling stores. Attended tradeshows and marketed Dave and Busters with creative and eye-catching booth. Insure the collection of payment for all special events. Execute all special and holiday promotions and exceeded goal set by GM by 130%.
Sense of Serenity, Oak Forest Illinois
September 2003-October 2011
Owner
Established a successful business from the ground up, with only $2,000 of startup funds. Interpret financial reports and provide expertise on projected revenue vs., expenses. Project and maintained acceptable payroll commitments. Used financial plans for spotting trends, measuring productivity and monitored progress. Held successful events at the spa which increased revenue. Developed Spa’s marketing strategy and ensure a consistent image was being portrayed. Proactive in developing publicity opportunities and effectively dealing with media. Anticipate, identify, and ensure customer needs. Develop and deliver credible, competitive, value-plus service to every customer. Guide staff to become caring problem solvers, cooperative, accommodating team players. Held regular motivated staff meetings. Sold the business before the recession for a profit.
Education:
Marketing and Management College of DuPage 1990-1994
Certifications:
ServSafe Manager’s Certificate, Servsafe Allergy Certificate, Responsible Alcohol Service Certification, Basset Certifified
Skills:
Microsoft Office, Power Point, Excel, Word Perfect, Open Table, Triple Seat, Center Edge, Delphi, Salesforce, Lotus notes, Internet and Microsoft Outlook proficient. Strong in employee morale, customer service, and communication skills. Self-driven, very organized and reliable.
References:
Jina Vertucci
The Barrel Club Manager
Jay Dulfor
Gizmos Fun Factory
Michael McCormick
Dave and Busters GM
Ashley Schmitt
Dave and Busters Regional Sales/ WHQ Dallas
Jeni King
Dave and Busters Senior Corporate Sales
Contact this candidate