Manager Service
Resume:
Personal Info.
**********@*****.***
Bismit Pratapsingh
Leading Oracle O2C expert with in-depth experience in implementation, upgrade and support of software applications, oracle technology, oracle apps, and so forth.
Extensive range of experience as an Oracle 02C (order to cash) manager. Also, well versed in oracle purchasing, inventory management, oracle applications order management, EDI, shipping and integration with oracle receivable management and issue resolutions and handling.
Areas of expertise include Oracle Applications Order to Cash (Manual Order, EDI Order, Order creation from different order Source, Back to Back Order, Drop Ship, IRISO, Rules, Shipping, Receiving against Drop Ship ASN, 3PL,Invoice ), TCA, Oracle Quoting on SFDC, Inventory (Inventory setup, Item creation, Item Relations, Item Life cycle from Legacy, Inventory Counting), Procurement, (Oracle Contract Management (Sales/Service Contract), Install Base, EDI (850, 855, 852, 867, 870, 810, 856, 812, 820) and so forth.
Looking forward to working in a fast-paced, dynamic, and exponentially thriving company while enabling the implementation and support of Oracle ERP solutions to meet business objectives, project goals, and the company's vision.
Experience Insights
Managing complex technical projects from inception to completion.
Directing project team members.
Ensuring projects are conducted in compliance with applicable government and regulatory procedures.
Coming up with solutions to a variety of technical problems.
Creating project work plans.
Conducting code review as previously worked 5 years as a technical developer.
Helping team to write complex query from Oracle backend in order to quickly get the output.
Working closely with engineers, product managers and QA teams.
Writing up all project related documents.
Organizing and leading project meetings.
Carrying out integration testing.
Managing external contracts and suppliers.
Communicate progress reports to senior management and project stakeholders.
Resolving project issues and problems.
Assigning tasks to individual project team members.
Keeping in close contact with stakeholders and project team members.
Experience Qualifications
19+ years of relevant IT Experience with 14+ years of Oracle application as a Functional Lead, Business
Analyst, Solution Architect, Techno Functional project Manager, Program mgmt., Team, and project
Management. Over 5+ years’ experience in Oracle Apps techno functional implementation project for different industry verticals.
Strong experience in Database Application development, Project management, ERP application design and
Experienced in the implementation of new IT technologies in a variety of industries using Oracle technology, Oracle Applications 11.5.10, R12.x.
Very knowledgeable in end-to-end solution architecture, Application Design and Development, Project Management, ERP implementations across industries using Oracle technologies/ 3PL/ any other legacies.
Good knowledge on O2C, P2P, ATO flow with Back-to-Back (Make/Buy) along with drop ship process.
Having good experience in BRD, GAP Analysis, Evaluation, Process Study, Process Modeling, and the Implementation Methodology of Applications.
Well versed in Data Conversions as part of Legacy Systems Migrations.
Strong knowledge on Oracle Application Integration with SOA B2B and GXS for EDI process (EDI
INBOUND/OTBOUND like 850, 855, 864, 867, 870, 852, 810, 820, 812)
Excellent knowledge of AIM Methodology (Waterfall Model), Agile, Dev-Ops, MS-Visio, HP Quality Centre,
KINTANA, TSG ServiceNow, Support Central, JIRA etc.
Well versed in project Risk management (I focused mainly on risk category like Technical, External, Organizational, Project management).
Well known on change management process using service now and JIRA tool.
Strictly following the project activities based on PPM process like Proposal, Resource mgmt., stuffing profile, Change mgmt. (PPM), SDLC etc.
Provided technical, solution development, and project management expertise to various projects throughout the firm.
Developed reusable assets such as solution architectures, both physical and logical.
Created solution architecture and planned the development effort.
Hands on experience on AWS (S3, Lambard, VPC, RDS, Elastic Load Balancer, Auto Scaling Group, Route53)
Professional Experience:
Organization
Designation
Periods
Tech Mahindra America Inc.
Associate Program Manager (Role- Technical Project Manager)
Aug 12th, 2013 to Present
Z-axis Tech Solution Inc.
Sr. Business System Analyst (Contractor in NetApp/Dell, CA)
Jun 01st 2012 to Aug 9th 2013
Computer Sciences Corporation
Associate Technical Project Manager- ERP
Apr 22nd, 2010 to May 11th 2012
Wipro Technologies
Consultant – Project Leader
Jan 02nd 2008 to Mar 26th 2010
Satyam Computer Services Ltd
Systems Analyst – Team Lead
Oct 21st, 2005 to Dec 14th 2007
Eastern Software Systems Ltd
Software Specialists
May 10th, 1999 to Oct 14th 2005
Education
Degree
University
Master of Science In Information Technology (MSIT)
University Of The Cumberland, KY, USA
GPA- 4
MBA In Information Technology
Sikkim Manipal University, India
Grade- A
Postgraduate Diploma In Labor Laws And Personnel Management
Sambalpur University
Certificates On Software Based BUS Solutions
Texas A&M University Corpus Christi. TX
Certifications.
Scrum Master Certified (Certificate ID# 687824)
Oracle Cloud - Certified
AWS Certified Solutions Architect – Associate
GE Appliances @ Haier company, Louisville, KY Nov 2019- Till Present
Role: Oracle Application technical/Functional Project Manager (EDI /OM/Shipping/Inv/PO/Legacy)
Project: GEA Haier Parts OSB transformation (EDI Parts, Parts process, O2C, 3PL (Scale/IRMS))
Description: The objectives of this project are to develop, test and deploy Parts OSB as per the scope specified herein.
Responsibilities:
As an Oracle Application functional/Architect/Analyst leader I am responsible application design, development, testing and maintenance of Parts O2C / EDI Parts project.
Responsible to work on end-to-end client solutions as an application manager/Analyst in Oracle technology and as an EDI (Electronic Data Interchange) architect.
Responsible for implementing proposed EDI solution to client on tools with SOA B2B for all column mapping, EDI central, GXS which will send XML data to EDI central and from EDI central to Oracle by using SOA B2B.
Responsible for infrastructure management tasks which involve making Oracle OM setups, which are connected to EDI interfaces.
Responsible for Order creation like Drop ship, Back-to-Back, Integration with Scale/IRMS till invoiced.
Responsible for all INBOUND and OUTBOUND activities to move through SOA B2B server. Activities like payload generation file, OAG file which need to be sent for any OUTBOUND EDI docs.
Item relationship/Item life cycle change integration between legacy (WINDCHILL) to EBS
As an EDI leader I am responsible for daily scrum call where need to provide the matrix on project progress (Based on JIRA tickets)
For Drop ship order process involved for PO setup like ASL, Sourcing Rules and assignment, BSA etc.
Responsible for BSA, Requisition to PO- Receipt cycle for all drop ship order.
Handling all Inventory related stuffs which are required for all EDI docs. (Item Cross Reference, Item Relationship, UOM, Conversion, Customer Item Cross Reference, Item setup for Retail/ Normal Item, Drop ship Item etc).
As a leader I am responsible for all 77 EDI docs which are implementing for 29 partners. EDI docs like 850, 855, 870,867, 856, 810, 812, 820,864
Responsible for deliverable the EDI docs in Sprint wise which is part of scrum methodology.
Working horizontally across all IT Technology domains as well as Business Applications to identify opportunities for improving efficiency, enhancing quality of services, and reducing cost.
Guiding/Involving with team for Unit Testing and integration testing of the EDI projects (CRP1, CRP2, SIT1, SIT2, UAT, PROD)
Discussion with the stake holders for any changes which we can accommodate with existing system.
Perform Regression testing on the deliverables.
Work with the client in proposing solutions for the overall stability of the applications.
Responsible for all the risk about project deliverables. I am responsible for risk like Technical (Requirements, Technology, Interfaces, Performances, Quality etc.) and External (to handle specific stakeholders).
Responsible for escalation process if any objects not moving to production on time.
Weekly once along with team presenting the objects which need to be deployed to production. For that we are following the change management process by using Service now tool and JIRA. Any new requirement we are using JIRA to Change request (SC) and for operational standpoint service now (RITM, INCIDENT)
Handling the stakeholders provided to me like THD, Lowes, Amazon, Sears etc. (external) and internal stakeholders from each legacy system.
Using OBIEE tool dashboard for all kind of executives’ reports.
GE Appliances @ Haier company, Louisville, KY May 2017 – Oct 2019
Role: Oracle Application technical/Functional Project Manager (Order fulfillment/Shipping/Inv/PO/Legacy)
Project: GEA Haier FG OSB transformation
Description: GEA Haier is a business of GE Home & Business Solutions (H&BS) which is a component of the General Electric Company. Focused on surpassing consumer expectations, GEA offers one of the largest appliance manufacturer s service organizations within the industry. Consumer Home Services continuously strives to provide prompt repair and maintenance on both in-warranty and out-of-warranty appliances.
Responsibilities:
Requirement gathering and analysis provide by clients.
I am responsible for application design, development, testing and maintenance of finished Goods (FG) project.
Worked on all production related issues with end user/business which are assigned to OSB team on day to day operation.
I was responsible for O2C cycle like IRISO, Order creation from legacy like EDI, PartsStore, online etc, Drop ship, back to back, 3PL with IDS, Integration with OTM for shipment. BSA, sourcing rule, ASL
I was responsible for gathering the business requirements for enhancement to plug with Oracle applications.
Worked on integration/design/development/testing on 3PL logistics.
I was responsible for User level training especially how-to use the application on day to day activities in efficient manner
Performed regression testing
Worked on Identify the root cause of the issues and providing a permanent solution.
Coordination with offshore team for all project related activities.
GE Oil and Gas (GP), Schertz, San Antonio, TX July 2015- April 2017
Role: Technical Project Manager (Oracle Application DevOPS /Business Analyst Leader)
Project: GE Oil and Gas (Gas Processing)
Description: As part of DTS Oscar instance team GE Oil & Gas is a world leader in advanced technology equipment and services for all segments of the oil and gas industry, from exploration & production to downstream.
Responsibilities:
As an Oracle Application DevOps leader, I am responsible for Maintain and monitor all the Oracle application and legacy system in all the environments that is, development, Quality, and production.
Providing process-oriented activities which will improve the support model.
Providing the matrix and ops review status to the business for support related activities.
Implemented CI/CD technology in order to achieve the DevOps goal.
Working horizontally across all IT Technology domains as well as Business Applications to identify opportunities for improving efficiency, enhancing quality of services, and reducing cost.
Manage the whole team and lead them to become Oracle e-Business suite functional consultants.
Plan the team members’ tasks and help them with managing their time in the most efficient way.
User level training especially how-to user the application on day to day activities in efficient manner.
Planning for future activities with GE IM’s.
Fixing and suggesting the team, and business for all the bugs that may arise in production.
As part of supply chain management, we Implemented Back2Back process, Drop Ship, IRISO
Implemented MSCA (Mobile Supply Chain Application) which shop floor can receive and issue the material through external device like GUN.
Supported Warehouse Management system (WMS) as part of the project for a WMS organization (Managed put away, receiving goods from prominent supplier, Issue the material to shop floor, ship the goods to customer)
Involved with advanced pricing setup like UOM Conversion, Exclusive price, Item Numbers most, price list combination price Break Header- point- unit price, Modifier, qualifier for discount which is most in Oscar project.
Implemented MIN-MAX, Replenishment plan in Warehouse where organization can fulfill the storage based on min-max setup in system.
Responsibility of Deployment of the enhanced modules.
Guiding the team for Unit Testing and integration testing of the enhanced modules.
Discussion with the stake holders for new requirement gathering, GAP Analysis, Business process analysis.
Guiding the Business Analysts to prepare functional specification during the project requirements stage. Direct the offshore team for documentation of functional requirements for client submission and approvals.
Preparing planning for Unit Testing, Integration Testing and deployment.
Prepare process flow design documents
Work on reviews of Technical Deliverables during the project verification phase and Quality Control phase.
Preparation of Integration Plan document and submit document for client approval. Implement client revisions and comments.
Perform Regression testing on the deliverables.
Identify the root cause of the issues and providing a permanent solution.
Work with the client in proposing solutions for the overall stability of the applications.
As an Oracle Application Business Analyst leader, coordinate with onsite and offshore team during developing, testing and deployment and support activity.
Coordinate with client and vendors in case of production issues.
GE Oil and Gas, Houston, TX Aug 2013- June 2015
Role: Functional Project Leader
Project: GE Oil and Gas
Description: As part of Pascal instance team GE Oil & Gas is a world leader in advanced technology equipment and services for all segments of the oil and gas industry, from exploration & production to downstream.
Responsibilities:
Working as a program business solution coordinator for Pascal instance and handling 11 members of team with on-shore/off-shore model.
Provided the matrix and opps review status to the business for Incidents, DR, PB, RITM etc.
Working horizontally across all IT Technology domains as well as Business Applications to identify opportunities for improving efficiency, enhancing quality of services, and reducing cost.
Provide support/enhancement consultancy in GE Oil and Gas projects.
Manage the whole team and lead them to become Oracle e-Business suite functional consultants.
Plan the team members’ tasks and help them with managing their time in the most efficient way.
Evaluate the team members and work with them to enhance their skills and come over their weaknesses.
NetApp Inc., California Sept 2012- July 2013
Role: Sr. Business System Analyst – Project Lead, Team Management (Development/Production Support) – 5 members
Project: Everest
Description: Everest is a transformation program for NetApp aimed at ease of doing business with their suppliers, partners, distributors, and re-sellers. The program goal is to improve end-to-end Quote-to-Invoice process efficiency and productivity; Enable top-line growth, time-to-market; transform partner and customer experience. The process starts with Opportunity management in Sales Force, developing Portals in Oracle Web center, Quoting / Advanced Pricing / Configuration within Oracle R12.
Responsibilities:
Managing Implementation Oracle Quoting, Order Management, Contract Management (professional service) and their Integrations with SFDC,
Preparation of different kinds of MATRIX reports using HPQC tool for deliverable purpose.
Responsible for end to end solution for quoting with SFDC, Integration with oracle order management (OM), and 3PL logistic for shipping activities.
Collaborate with Configuration and Pricing teams during integrations with Quoting.
Troubleshoot and fix to customer technical issues per their service requirements.
Managed the coordination between customer, engineering various field teams and 3rd party venders during major deployment activities.
Managed and maintain customer relationships.
End to end solution provided for quote creation process for Internal Sales Orders, Internal Engineering Orders, Demo Evaluations, Pre-builds, Renewals and EPCI (Enhanced Proliferation Control Initiative).
Responsibilities for designing and implementation of Order Management Defaulting rules, processing constraints to streamline the data redundancy.
Responsibilities for designing the ISO (Internal Sales order) process and closely working with the development and testing team till production go live.
Customize and Provide solutions in the areas of Contracts, Pricing and Quoting.
Conduct Operational Analysis of Client’s Business Requirements and translate them into scalable business solutions.
Create Test Scripts for all possible Business Scenarios of Conference Room Pilot (CRP) process.
Gather requirements working collaboratively with business teams and base lined functional specifications and conducted walkthroughs with quality assurance teams.
Participate in unit testing and user acceptance testing. Responsible for overseeing testing of all customizations, enhancements and interfaces by working closely with testing team.
Deliver presentations on functional processes to end-user community in the areas of opportunity creation, quote submission and order creation.
Dell Computers, California June 2012-Aug 2012
Role: Oracle Apps Functional Lead (3 member)
Project Title: Data Migration
Description: Dell acquired a company called Force10 networks, which was running oracle applications 11.5.1o. Objective of this project is to migrate the TCA, Contract (sales/Services/IB), and Sales Order details to Dell Systems that was running Oracle R12.
Responsibilities:
Study business requirements of the client for data migration for TCA, OM and Contracts.
Involved in OM, Contract/IB and TCA setups in the Dell system where data was migrated.
Authored various business baseline documents, future business processes, functional and configuration documents that adhere to project standards. Prepared technical deliverables using Oracle AIM templates.
Responsible to analyze, propose and finalize a solution that addresses gaps across systems.
Interact with the business/users about the business functionality of Dell systems and prepare the Data Flow chart and present the same to the Dell Development Manager.
Facilitate and participate in streamlining and reengineering of business processes across operations teams while enabling various Oracle modules.
Responsible for analysis and drive deliverables for data migration
Responsible for designing of SRS (System Requirement Study) and MD050.
Perform GAP Analysis to bring TCA, CRM (Contract, IB) and OM data into Dell Oracle Applications platform. Designed the logic to migrate the specified data from Force10 system to the Dell system.
Involved in unit and system tests (UTC, UTR), supporting acceptance testing.
Responsible for testing customizations, enhancements, and interfaces.
Beckman Coulter Inc, California Apr 2010 – May 2012
Role: Functional Project Leader (SCM/Service) – 12 members
Project Title: Oracle Apps Implementation (Enhancement and Support)
Description: Enhancement/Support of Oracle Applications (TCA, Order Management, Contract (sales/Service/IB/Field services)
Responsibilities:
Manage SCM/Service team to become the e-business suite consultant.
Responsible for deliverable components in terms of SCM/Service areas only.
Perform GAP Analysis and guided team to perform functional design documents. Methodology used was Oracle AIM 3.0
On daily customer interaction and to present their about the project status.
Conduct Operational Analysis of Client’s Business Requirements and translate these requirements into effective Implementation of Oracle Applications 11i / custom solution. Prepared operational analysis documents.
Responsible for Various Matrix reports to show the project status to the Delivery Manager and as well as to customer.
Responsible and handling the Integration between Service contracts and Oracle field service.
Responsible for processes like Order creation based on sales contract, Shipping processes, Drop Ship order, PTO and Back Order, ISO.
MOAC setup for new OU using Oracle R12. Creation of new OU, Locations, Inventory within the Organization
Responsible for service contract cycle from Oracle Order management to Service contract cycle for new Operating unit (Switzerland).
Guided to Created Test Scripts for testing end to end business functionality
Base lined functional specifications with quality assurance & project management teams.
Provide functional support to customize seeded API and worked closely with the development team.
Responsible for testing all customizations, enhancements and interfaces; Creating and executing negative Functional Test Cases and writing Test Plans.
Create and manage offshore development office in India. This included team formation, definition of work streams, processes and procedures.
Create Test Plans and drive Defect closures
Cisco Systems Inc, California Mar 2008 – Mar 2010
Role: Lead Functional Consultant (Functional Support and enhancement)
Project Title: Service Contract Management for Cisco Synergy
Description: Implement and support IB/service contract management as part of Cisco synergy project.
Responsibilities:
Conducted business systems study by interacting with the users and studying their existing business processes.
Involved in various activities like preparation of functional documents, discussions with the client regarding proposed solutions.
Involved in C3 migration process as part of Cisco synergy. This involved functional support of custom packages, upgrade existing PL/SQL packages as per C3 standards, using standard API’s that were related to Service Contract, IB and TCA.
Prepared functional flows as part of contract management and present the same to the Cisco counterpart for ratification.
Design and create sales contracts (BSA) and service contracts; Instance creation from third party tools to Oracle Apps 11.5.10. Was fully involved with the integration process between third party tools Mass Mat to Oracle contract management.
Prepare functional process flow documents to replace manual DML operations to public API’s, which were related to service contracts, and IB.
Manage defects and work progress activities using tool HPQC and object migration using KINTANA.
Cisco Systems Inc, California Oct 2005 – Dec 2007
Role: Lead Techno Functional Consultant
Project Title: Customer service Experience
Description: Customer Service Experience – Oracle Teleservices CRM
Sources of entry points into Oracle Teleservices are from:
Email through Oracle Email Centre.,CMT,Phone. IC Engine
Responsibilities:
Prepare and setup documents in Teleservices module during build phase.
Perform Gap Analysis between the BRD and Oracle Standard Teleservices module.
Involved in the setup of Teleservices (Task Template Mapping, Task Template Groups etc) and write functional specifications for creating Service requests.
Handle functional process to create the party /party contact/ party relationships details that was required for service request creation.
Used BINGO Tool for customer feedback
Used Case Management Tool (CMT) for service request creation and updating, which was integrated with Oracle Application R12.
Worked directly with user groups, management, and other team members to analyze and evaluate requests, and write detailed description of user needs, program functions and steps required to develop or modify computer programs.
Agro Chemical and Food Co. Nairobi, Kenya April- 2002- April 2003
Role: Oracle EBS Techno Functional Lead
Project Title: EBS implementation
Description: Implementation of oracle Apps non-manufacturing modules to streamline the business processes of agro chemical food co.
Responsibilities:
Involved in Gap Analysis, Existing Business Process, to be business process with various departments at Agro chemical office.
Prepare detailed design documents (DD) based on conceptual design (CD) produced by the Client.
Involve in the design and development based on these DD’s, testing and reviews.
Conduct Peer reviews and Independent Testing.
Unit and Integration Testing.
Managed multiple data sources at different physical locations. Used DB links utilities to produce consolidated reports from remote databases.
Extensively used the PL/SQL, Oracle Forms, and Reports to meet customer requirements.
Button Level Security in Sales and Finance Module with the help of Dynamic Library.
Lead project management and team members.
Creative Innovations Ltd, Nairobi, Kenya June - 2003 - Sept 2005
Role: Oracle EBS Techno Functional Lead
Project Title: EBS implementation
Description: Implementation of oracle Apps non-manufacturing modules to streamline the business processes of agro chemical food co.
Responsibilities:
Involved in TCA, Order process, Shipping process, Receipt material and Product Management through Inventory item master
Create orders based on printed format (quote from customers), Shipping process, OM setup in oracle apps 11i, Item creation (Attribute template, inventory control, sub-inventory, organization setup like BG, OU, INV org etc.
Prepare detailed design documents (DD) based on conceptual design (CD) produced by the Client.
Involve in the design and development based on these DD’s, testing and reviews.
Conduct Peer reviews and Independent Testing.
Unit and Integration Testing.
Managed multiple data sources at different physical locations. Used DB links utilities to produce consolidated reports from remote databases.
Extensively used the PL/SQL, Oracle Forms, and Reports to meet customer requirements.
Button Level Security in Sales and Finance Module with the help of Dynamic Library.
Lead project management and team members.
Ortel Communication Ltd, INDIA Jun 1999- Mar 2002
Role: Techno Functional consultant
Project Title: Billing module for cable TV. (ERP- ebizframe based on Oracle/D2K)
Description: Implementation of new billing modules using Oracle technologies (Oracle 7.X, 8, D2k (Forms/Report Builder)
Responsibilities:
Involve in the database Design that was based on Oracle 8 for Billing module
Design, develop forms, code and handle errors using Forms 4.5.
Wrote form level and back end level packages, stored procedures, functions, triggers, and views.
Identify long running stored procedures, views, and SQL's, and optimize them.
Generate Reports using Developer 2 (Reports 2.5)
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