Customer service

Francisco Antonio Cassoma

**** ********** *** #*, ********, GA 30093, 207-***-**** adi8ek@r.postjobfree.com

Bilingual, reliable seeking employment to offer customer support through phone, email, online chat or social media to customers who have questions, concerns about a product or service. To be the voice of the brand, and to have a strong relationship between client and the customer and communication skills to attend customer's requests for technical services.

SKILLS

●Read and Interpret Blueprints

●4 years customer service experience

●Flexible and Fast Learner

●Safe Operating Procedures

●Documentation & Reporting

●Leadership skills

●Team Player

●Outstanding interpersonal and relationship building skills

●Able to work remotely

●Able to utilize various databases consecutively with good typing skills

●Experience using and supporting Microsoft Windows XP, Microsoft Office 2003/2007, hardware, local network printers and Symantec Antivirus

●Strong technical/troubleshooting ability

●works towards excellence

●Bilingual: English/Portuguese/French

●Bench work skills

●Excellent detail orientation, with the ability to learn and follow policies and procedures correctly

EXPERIENCE

Wika Instrument LP: Lawrenceville, GA

Worked as salesperson reporting to the QA Department inbound and outbound phone calls and closing jobs using dax AXATA software making sure we receive products with excellent condition also shipping good products. 05/2019 – Present

CUSTOMER SERVICE REPRESENTATIVES

Humana Pharmacy: Remote 10/2017 — 04/2019

• Worked as a problem solver to customers & recipients

• Successfully handle inbound and outbound phone calls as well as responding to email and live chats

• To be connection between the customers and all other company departments, making sure all inquiries are handled within a given deadline

• To calmly attempts to resolve and de-escalate any issue

• Establish credibility quickly and maintain the customer trust

• Provide accurate information in response to questions

• Handle situations in the best interest of both customers and the company

• Use professional judgment to decide when to escalate a concern

• Provides feedback reports on call issues related to downtime and/or training issues

Allconnect: Atlanta, Ga 10/2016 — 09/2017 Work as a home consultant simplifying the purchase and set up of home utilities, by helping customers through one of the most stressful experiences of their lives by making it less stressful for customers by giving them the power to order from a wide variety of home products at the same time, from the providers available at their exact address. Sell products and services such as Cable TV, Satellite TV, Internet, Phone, and more.

• No customer prospecting. No outbound calling

EDUCATION

Basic Computer 09/2016- 12/2016

Basic Training of Aviation Programs or Systems

Amadeus, Sabres and Galileo, Luanda, Angola 2013

Pre-University

Secondary School of II Cycle 2053, Luanda, Angola 2005 - 2007

University Agostinho Neto in Mining Engineering, Luanda, Angola 2010- 2012

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