E’lana Alexander

T: 719-***-**** E: adi8cd@r.postjobfree.com

Accomplished and versatile mid-career contract administrator, business capture strategy manager, and technical publication specialist utterly obsessed with contract compliance and continuous process improvement. Resourceful and proactive, adept at proposal management and coordinating technical project teams and senior management, with a reputation for producing clean, timely, and responsive documentation under challenging deadlines. A perfect match for projects and clients seeking a professional able to make their procurement and product support processes stronger, more secure, more compliant, and poised for growth.

Industry expertise in telecommunications, construction, transportation, software, environmental, mapping, GIS, civil and mechanical engineering, IT service management (ITSM), and global contracting services

Administrator for more than $800M in subcontracts, proposals, and RFP/RFQ responses for IT, engineering, merchandise, mapping, personnel, and construction (domestic and international)

Technical publications for highly respected, high-profile firms, including Honeywell, Dell Professional Services, ITT Exelis, Wells Fargo, American Airlines, Cherwell Software, Serco, KLDiscovery, and Verizon

Subcontract and vendor oversight for compliance with regulations and corporate procurement policies and procedures

Understanding of GSA schedules, Davis Bacon Wages, FAR/DFAR, ISO 27001:2013, ISO9000, HIPAA certification, and PHI

Independent Technical Publications Consultant 2017 - Present

Development of technical documentation -policies, procedures, proposals, training, presentations, etc.

project & process management

Aug 2019 Present

Maximus Federal Services Service Desk Manager

Manage and coordinate service activities, develop business process, create department and technical documentation.

Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.

Recommends changes to policies and establishes procedures that affect immediate organization(s).

May 2016 to May 2017

Cherwell Software Experience Factor Sr. Technical Documentation & Proposal / Writer

Directed proposal development for 146 responses in 2016 and 48 in 2017 of which 89% led to product demonstration and proposer shortlist.

Monitored proposal progress, quality, and development workflow, including implementing a pre-submission technical review for accuracy, completeness, and compliance.

Compiled solution consultants’ technical responses, professional services statements of work, training recommendations based on client type and size, legal recommendations based on contract or terms and conditions, and security certifications and documentation with regards to datacenters and the ability to secure data in transit and at rest.

Evaluated proposal win/loss ratios and implemented process improvements to ensure sustained quality and product success after delivery.

Served as internal and external (client and partner) resource for technical information, specifically datacenter and security evidence and facts.

Developed and maintained a corporate RFP response template and standard response language, including a cover letter, executive summary, company overview, sample statement of work and timeline as a baseline for information flow and consistency.

Maintained technical and nontechnical proposal documentation, including corporate and staff/personnel qualifications, project references, ISO certification, HIPAA compliance, end user license agreements, end user subscription agreements, hosting addenda, and Cherwell Hosted Environment, customer support, training, security whitepaper, and datacenter information (domestic and international).

Mar 2015 to Aug 2015

Cherwell Software Robert Half Technologies Sr. Technical Writer / Security Analyst

Interviewed security architect, senior management, and company SMEs to create IT security policies, procedures, work instructions, and virtual security helpdesk documentation managed thru agile methodology.

Maintained quality assurance for data entered into the Governance, Regulatory and Compliance (GRC) and audit program as created in ITSM.

Served as ISO 27001 compliance and continuity resource for IT security, virtual helpdesk, and senior management team.

Gathered appropriate technology requirements and translated into configuration details documentation for IT service operations to complete system configuration setup for ISO compliance.

Conducted ERP of major and minor non-conformities during the audit of the Information Security Management System (ISMS) for the ISO certification in the company proprietary CMS.

Oct 2013 to Apr 2014

Sanborn Map Company, Inc. Business Capture Manager / Proposal Manager

Directed proposal development, including compilation of administrative, sales, project management, and pricing sections; ensured compliance of the technical and pricing proposals with the RFP submission; conducted third-party documentation and compliance review; oversaw the final response packaging, delivery, and notification of proposal delivery to domestic and international municipalities.

Evaluated the proposal win/loss ratio and implemented process improvements that ensured quality and successful product delivery.

Updated and maintained a CMS database of technical and non-technical proposal boilerplates, including corporate and staff/personnel qualifications, project references, and technical processes, including writing new or supplementary documentation.

Jun 2010 to Mar 2012

Serco Inc. Add Staff Procurement Agent / Subcontract Administrator

Coordinated with program managers and vendors on the setup of new and modified subcontracts, purchase orders, engineering change orders, and professional service agreements and ensured compliance with DCMA safety and environmental standards set by the government and FAR/DFAR; developed coordinating support documentation.

Received, submitted, and responded to multiple RFPs and RFQs, including coordination of questions, amendments, and all documentation pertaining to the proposal effort for various subcontractors, vendors, and business groups for domestic and international responses; resolved issues with vendors, subcontracts, and task orders.

Managed all requests for information regarding IT topics, IT costing, personnel, and supplies for RFPs/RFQs including call centers, helpdesk, construction, equipment, and business process outsourcing for global efforts.

Negotiated new subcontracts and service agreements with vendors and independent personnel in coordination with legal and contract manager post-award for IT, logistics, engineering, and construction personnel.

Managed and tracked direct and indirect procured materials (including BOM), personnel, change orders, and costs throughout the project lifecycle, including closeouts.

Audited, retrieved, and prepared subcontract and purchase order documentation for the CPSR audit.

May 2005 to May 2010

CH2M Hill Inc. Technical Publications Specialist / Subcontract & Contract Coordinator

Administered corporate CSM database (600k+ entries); updated and developed new project descriptions, proposals, resumes, performance evaluations and recommendations, and presentations, used throughout domestic and international corporate departments for civil engineering, transportation, water, construction, and environmental projects.

Developed and updated proposals, presentations, project descriptions resumes, manuals, reports, and marketing documentation.

Coordinated and supported global water, transportation, construction, and environmental and civil engineering RFP and RFQ response efforts.

Administered subcontracts, engineering/financial change orders, evaluated claims of internal and external vendors, submitted performance evaluations, and tracked and reconciled vendor payment invoices and bill of materials.

Skills

Arbortext Epic Editor, HomeSite, Adobe, MS Office Suite (Excel, PowerPoint, Word), Robohelp, Supercat, Oracle, Sugar, Costpoint, QuickBooks, HEAT, Goldmine, Agile, Confluence, and SharePoint

Richland College 12800 Abrams Rd Dallas, TX 75243

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