Collections and billing
Resume:
Dianalyn Magdangan Dominillo
*** * ****** ** ******* Metro Manila
adi8b4@r.postjobfree.com
Educational Background:
Tertiary: Electron College of Technical Education Jan 26 – Oct 2016 Course: Hotel and Restaurants Services
Tertiary: Philippine College of Criminology 2012- 2015 Course: BS Criminology
Work Experienced:
New Cross Credit Gate PH Inc. (UPLOAN PH )
Account Receivables Specialist (AR) May 2018 – May 2020
• AR Specialist is responsible for invoice creation and sending out to any Uploan partners;
• Loan/Borrower’s account reconciliation including account maintenance;
• Reconciliation of billing and payment receive;
• Payment application for any payment received from the bill/ invoice issued;
• Cash reconciliation in relation to the payment made in the Loan Account System;
• Account validation if actual payment was received;
• Serves as control check for all Reloan application;
• Review and check existing loan transactions;
• Assisting Uploan partners in relation to deduction/reconciliation of borrower’s account;
• Ad Hoc request from time to time.
Telan Hipe Flores Telan and Associates
Account Specialist (Metrobank Card, Mashreq Bank, Collectius) Jan 2017 – May 2018 Collect payments on past due bills.
Create a list of people who have not made payments. Organize list according to severity of delinquency. Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
Call customers using telephone.
Utilize computer systems to handle skip tracing.
Inform clients of overdue accounts and amount currently owed. Attempt to collect payment.
Review terms of sale or loan documents.
Ensure all customer information is correct, including phone numbers and addresses. Listen to customer's story and determine if debt can be collected. Set up repayment plans and new terms of sale.
Offer advice or refer customers to debt counselors. Record new commitment to repay debt.
Send statements of delinquencies to credit bureau. Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.
Purge records if debt has been satisfied.
Report satisfied debts to credit bureaus.
Follow federal and state laws dealing with debt collection. Print reports for management.
Purge records from deceased people.
Admerex Solution Inc
Account Specialist ( BDO Midrange ) Feb 2016 – Jan 2017 Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
Completes enrollments by analyzing and auditing documents, tapes, and transmissions; researching and resolving processing problems. Completes conversion mailings by coordinating requirements; developing plans. Provides information by collecting, analyzing, and summarizing information; responding to requests.
Resolves complaints by investigating issues and composing responses; referring non- standard complains and potential lawsuits to legal or government affairs departments.
Maintains quality service by monitoring standards; advising supervisor of potential problems.
Prepares reports by collecting and analyzing information Updates job knowledge by participating in educational opportunities. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Cases Collection Management Inc
Supervisor (Metrobank Card, PsBank Personal Loan) Jan 2014 – Mar 2015 Select or fire as necessary bill collectors and credit and collections clerks Train and instruct collectors on subjects such as proper decorum on the phone, federal and state collection laws and negotiations
Review existing accounts to determine whether to enlarge or reduce limits, initiate collection or cancel use of accounts
Assess the credit risks of applicants for loans and credit and of current debtors Set the terms and conditions for credit sales, including periodic payments and interest rates
Renegotiate terms with delinquent or distressed customers Evaluate collection and credit policies and offer improvements Advise collection clerks and agents on avoiding violations of bankruptcy orders that prohibit collection efforts
Ensure company submits timely claims to bankruptcy trustees or receivers of insolvent companies
Compile and assets results of collection efforts, such as amounts collected and percentage of total debts compromised
Skills:
Computer Literate
Knowledgeable in English Language
Good Communication and Negotiation skills
Good Interpersonal Skills
Maturity, honesty, integrity and a strong sense of ethics Ability to remain calm in stressful situations
Patience and understanding
To be Persuasive, persistent and firm
Achievement:
1. Top Performer for the Team of Mashreq Bank ( Telan Law Office ) 2. Top Performer for the last Quarter of 2016 ( Admerex Solutions Inc) 3. Top Collector for the year 2014 ( Cases Collection Management Inc) Personal Data:
Birth Date: March 16, 1994
Birth Place: Dasmarinas, Cavite
Age: 24 years old
Civil Status: Single
Character References:
Josan Verona
Senior Team Leader
Telan Hipe Flores Telan and Associates Inc
Angelique Anne Samonte
Head of Control
Uploan PH
Joanne Sison
Recovery Officer
Mashreq Bank Dubai
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