Customer Marketing

Anita R. Joseph-Hayes

Address: *** ****** **. ***. * Norfolk, VA 23505

Phone: 757-***-****

Email: *********@*****.***

Citizenship: (Yes)

Availability: Job Type: Permanent

Work Schedule: Full-Time

Federal Experience: (Yes)

Security Clearance: NONE

OBJECTIVES: Seeking a Marketing Coordinator position with the Department of the Navy; U.S. Marine Corps that will benefit from a business background, solid marketing experience, and first-rate verbal and written communication skills. PROFILE SUMMARY

Dynamic and results-focused Marketing professional with solid leadership experience in deploying new business models, expanding channels, advertising campaigns, formulating effective go-to-market strategies, and driving market awareness, with attention to budget, time frames, and quality service. Intuitive and seasoned business development leader, offering well-rounded knowledge and experience in optimizing sales and marketing of diverse products. Hardworking self-starter with proven ability to build effective and lasting collaborative business relationships, identify potential key clients, and close new deals. A motivated team player who consistently aims to push revenue expectations and exceed goals. Committed to quality and excellence. PROFESSIONAL SKILLS

Outstanding analytical, problem solving, and troubleshooting ability.

Excellent communication, writing, training, and leadership management skills.

Highly qualified with exceptional verbal/written communication and strong leadership skills to resolve problems.

Skilled in market research/analysis, pricing strategies, branding, product launches, and targeted marketing.

Development of creative materials including concept development, messaging, copy-writing, graphic/ layout—incorporating all elements of brand management.

Proven ability to assess client needs; establish rapport, build trust, and close deals.

Proficiency in Microsoft Word, Outlook, Excel, Publisher.

Amazing ability to communicate with varied constituents and outstanding ability to edit written materials.

Apply innovative marketing and advertising strategies to increase customer acquisition and revenue.

Strong ability to define and lead strategic team re-organizations to adapt to changing market conditions proactively.

Exhibit extensive expertise in commercialization strategies, including account attainment and management, strategic planning, sales techniques, and market evaluation.

Exceptional verbal/written communication with and strong leadership skills to effectively resolve problems and provide superior customer service.

Accustomed to bringing complex features and products to market, from conceptualization to launching/release, defining overall vision and strategies, and using a network of partners to ensure product success.

Customer-oriented in developing marketing plans; adept at developing program vision and long-range plans and goals, with a keen eye for streamlining processes.

Flexible professional capable of adjusting rapidly to new and challenging situations as well as working well under pressure to meet time-sensitive deadlines.

Strong motivator/team player with effective and excellent planning, organizational, and negotiation strengths as well as the ability to lead, reach consensus, establish goals, and attain results. PROFESSIONAL EXPERIENCE

Payroll Support Representative

Insight Global/ADP

04/2019 - 07/2019

Salary/Year: $

Hours/Week: 40

Supervisor: Kezia Gadson, Phone: 1-888-***-****; Contact: Yes Duties, Accomplishments, and Related Skills:

Maintained communications with store and district managers to ensure that any issues dealing with paychecks, timecards, and back pays are resolved.

Demonstrated expertise and understanding of accounting concepts, including a working knowledge of accounting concepts such as debits, credits, and accruals.

Experienced working in a high-volume/production department while meeting deadlines and offering excellent customer service.

Collaborated with all payroll related internal departments to ensure client issues are quickly resolved.

Supported the payroll analyst with the day to day activities related to data entry and validation of payroll. Child and Youth Program Assistant

Child Development Center / Boys and Girls Club Center 01/2018 - 04/2019

Salary/Year: $

Supervisor: Rosetta Rolan, Phone: 1-757-***-****; Contact: Yes Duties, Accomplishments, and Related Skills:

Learned the importance of following rules and regulations while interacting with children using approved guidance and development techniques.

Guided team of staff to develop developmental programs and opportunities for youth, which gained recognition from higher headquarters.

Assisted with implementing and leading planned activities for program participants using prepared curriculum and program materials.

Established an environment to sustain interest and promote positive interactions between children, youth, and adults.

Maintained daily written and verbal feedback accounts with parents concerning their child's progress as well as scheduling and carrying out conference sessions.

Developed daily schedules and activity plans that enriched the social and individual needs of children.

Assisted in the development of digital media promotional campaigns and assets.

Managed social analytics and regularly report on keyword tracking, channel growth, competitive analysis. Customer Service Representative

Anthem

04/2017 - 12/2017

Salary/Year: $

Hours/Week: 40

Duties, Accomplishments, and Related Skills:

Received callers providing exceptional listening skills to determine the nature of their call to clearly and precisely professionally address their inquiries.

Received numerous customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals.

Created customer satisfaction surveys utilizing Microsoft Word to drastically reduce potential problems.

Provided customers with critical product information that ensures the proper fit and customer satisfaction.

Organized customer information and account data for business planning and customer service purposes.

Assisted with various projects assigned by management and staff within the required deadline.

Quickly and effectively solved customer challenges to include following up to ensure remediation.

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Effectively communicated using customer-friendly and appropriate language, to explain customer bills, payment issues, and handled billing disputes consistent with company standards. Marketing Coordinator

Pragmatic Dev Solutions

LLC

08/2016 - 02/2019

Salary/Year: $

Hours/week: 40

Supervisor: Dominique Terry, Phone: 810-***-****; Contact: Yes Duties, Accomplishments, and Related Skills:

Maintained up-to-date knowledge of program offerings, competitor’s analysis, information about the local area of assigned team, and other necessary data to provide excellent service to current and prospective customers.

Coordinated and organized meetings for potential new vendors which led to cost reduction and improved quality.

Prepared presentation materials, trade shows, customer communications, and created marketing plans.

Created sales presentations, marketing collateral, and managed a growing retail distributor account.

Analyzed monthly sales data to develop reports, forecasting, and provide recommendations to senior management.

Managed social analytics and regularly report on keyword tracking, channel growth, competitive analysis.

Worked closely with SEO, Content Team, and others to progress the overall goals of the company. Assistant English Teacher

RCS

Kumagaya, Saitama, Japan

10/2015 - 06/2016

Salary/Year: $

Hours/Week: 40

Supervisor: Brian Bloss, Contact: 048-***-****; Contact: Yes Duties, Accomplishments, and Related Skills:

Implemented formative assessment standardized testing strategies; resulting in an overall increase in test scoring rate.

Encouraged a positive learning environment and an excellent student-teacher interaction.

Prepared lesson plans for classes to accommodate students with varying English proficiency levels.

Showed cultural similarities and differences, marketing lesson plans to keep kids interested.

Ensured all students meet their goals by delivering rigorous and well-organized lessons.

Built trust and community via clear and timely communication with students and families. Customer Service Assistant

Xerox

Chesapeake, VA

09/2014 - 05/2015

Salary/Year: $

Hours/week: 40

Duties, Accomplishments, and Related Skills:

Exhibited a sense of urgency as well as exceptional problem solving and active listening skills to meet the needs of customers and achieve customer satisfaction.

Greeted customers and built rapport with clients to reach a mutual understanding while maintaining quality assurance.

Demonstrated a commitment to providing exceptional internal customer service and trusted support.

Actively listened to customer issues calmly and agreeably to resolve problems and deliver rewarding customer experience.

Observed customer and product traffic across assigned stores and positions themselves to positively impact the customer experience.

Managed complex service orders and hostile customers recommending corrective action to address customer complaints. Professional Photographer

JCPenney Portraits

Chesapeake, VA

07/2013 - 01/2014

Salary/Year: $

Hours/Week: 40

Duties, Accomplishments, and Related Skills:

Conducted numerous consultation meetings with clients pre and post-session to establish rapport, encourage communication, and provide the best service and product possible.

Networked with local professionals including photographers, event planners, and vintage rental & sale companies to discuss a local business activity, plan and execute special events.

Provided expert consultation to each client on creating the most appropriate style, mood, and expression to meet or elevate their expectations from each shoot.

Provided clients with full-scale professional photography services for special events.

Provided professional customer service with the highest level of attention, devotion, and commitment.

Executed various projects to meet all deadlines with business colleagues, associates, and organizations.

Implemented unique characteristics with demonstrating and transporting images for all clients. EDUCATION AND PROFESSIONAL DEVELOPMENT

DeVry University

Bachelor of Science, Business Administration (Marketing)

Keller School of Management

Masters of Science, Business Administration (International Business) REFERENCES

Available upon request.

Contact this candidate