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Manager Customer Care

Location:
Al Masfalah, Makkah, Saudi Arabia
Posted:
January 07, 2021

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Resume:

Rozanna Lewis Resume

ROZANNA LEWIS

Contact : +966-*********/+27-640******

E-mail : adi880@r.postjobfree.com

South African

Available in Saudi Arabia with a valid transferable Iqama Muslim Female with International Driver`s License

Enjoys studying and Reading –Presently writing a book ACADEMIC/SENIOR MANAGER

CAREER OBJECTIVE

I taught a variety of Business courses. The start of my electives on my MBA underpins my research ability methods. I am currently teaching in the middle east where I engage students by examining their ways of study and encourage them to actively participate in classroom discussions with student focused learning with all new collaborative learning. I look forward to work with individual students and give them direction assisting them with their theorical and practical projects. Prior to my academic career I work as a senior manager in the corporate world. These skills provided me with the wide prospective of enhancing a passion for dealing with people around the world and skilling them to be entrepreneurs.

PROFESSIONAL SYNOPSIS

During my professional experience I attended many training and development programmes including teaching and non-teaching trainings:

Management Development Program and Trauma debriefing/management

Marketing Management and Appraisal Training

Presentation Skills and Team Building

First aid and Firefighting

Conflict management

Creativity Training

Peer education and wellness

Grievance and discipline procedures

Events planning IT Skills

Word, Excel, Access, PowerPoint, Internet and Email, End using

Verification and moderation quality

Online teaching training through teams

KEY COMPETENCIES

Business Development Academic coordination Branch Management Procurement HR Management Training & Development

Cross Functional Coordination Brand Management Product Launches Market Penetration Liaison/Coordination Cost Rationalization Budget Operations Management Customer Service

Rozanna Lewis Resume

PROFESSIONAL EXPERIENCE

NIAGARA COLLEGE SAUDI ARABIA

NOVEMBER 2019 to JUNE 2020

POSITION: ACADEMIC

REFERENCE: KERRY JACKSON -MANAGER- +44-782******* adi880@r.postjobfree.com JOB RESPONSIBILITIES:

Lecturing for associated diploma and diploma students

Lesson planning o Capstone and CBT preparation

Work planning and scheme of work

Internal verification and moderation

Online and remote teaching using teams

Teaching 24 hours per week with 6 hours administration LAUREATE INTERNATIONAL UNIVERSITIES SAUDI ARABIA

AUGUST 2017 to JUNE 2019

POSITION: ACADEMIC

REFERENCE: SHERYL BUCKLEY-DEAN-+27-825****** adi880@r.postjobfree.com JOB RESPONSIBILITIES:

Lecturing business subjects for both associated diploma and diploma students

Constructing 3 parts lesson planning

Preparation of scheme of work and assessment plan

Capstone student preparation and faculty preparation

CBT student preparation and faculty preparation

Internal verification and moderation

Conducting all admin work for the Business Faculty

Course and curriculum review and writing

Conducting a coordinators position working closely with Diploma Manager and is responsible for daily running of the Business Faculty

Teaching 25 hours per week with 6 hours administration

Business coordinator providing support to all business administration implementing policies and procedures of the college to run effectively and efficiently DAMELIN BUSINESS COLLEGE SOUTH AFRICA

JUNE 2014 to JULY 2017

POSITION: ACADEMIC

REFERENCE: ADAM ESSAY-DEPARTMENT HEAD- adi880@r.postjobfree.com- JOB RESPONSIBILITIES:

Lecturing business management to students

Lesson planning

Setting assignments

Setting assessments

Setting final exam papers

Marking scripts

Teaching 20 hours per week with 6 hours administration Rozanna Lewis Resume

SOUTH AFRICAN POST OFFICE

JANUARY 1996 to MAY 2014

POSITION: SENIOR MANAGER

REFERENCE: SURESH SEWCHURAN-AREA MANAGER- adi880@r.postjobfree.com

+27 3363601

JOB RESPONSIBILITIES:

Operations managing the redevelopment of the retail sales strategy across the SA market with the aim of facilitating business performance improvements

Successfully developing multi-channel solutions including teaching customer service programs to develop staff throughout the organization

Playing a pivotal role in the design and development of a training tool for coaching and mentoring employees and training all new recruits

Working in close conjunction with internal professionals to create and implement a retail network representation plan to generate income

Actively involved in developing higher retail store concept and in redrafting all contractual agreements and process/procedure manuals

Coordinating the pitch and scoping process for the selection of a staff training and development with all new employees

Collaborating with professionals and third parties to set up the infrastructure for the company and coordinating the recruitment, selection and training of new members of staff

Mail delivery, product sales, stock control, housekeeping, queue management, quality assurance, budget control

ACADEMIA

Competed TEFL TEACHING ACCREDITATION IN THE UK WHCK CONTAINS THE FOLLOWING MODULES:

Grammatical Awareness

Lesson planning

Using games and controlled practice

Lexis, Phonology, Functional Language

Listening, Reading, Speaking, Writing

Grammar Plus

Teaching Children

Classroom survival tips

Master of Business Administration Liverpool university March 2018 – presently still in study COMPLETED THE FOLLOWING COURSES DURING MY MASTERS CURRENTLY:

Being a leader

Organisation context

Finance and Accounting for Managers

Market Perspectives

Innovation and Change

THE FOLLOWING TO COMPLETE MY MASTERS IS STILL PENDING:

3 more subjects

Dissertation

Bachelor of Business administration Mancosa Business School March 2013- June 2015 COMPLETED THE FOLLOWING COURSES DURING MY BACHELOR OF BUSINESS ADMINISTRATION. MY BACHELOR’S DEGREE HAS OBTAINED ME 360 CREDITS 24 SUBJECTS:

Business mathematics

Business communication

Financial accounting

Rozanna Lewis Resume

Economics 1a

Business management 1a

End user computing

Economics 1b

Business management 1b

Business admin 2a

Management accounting

Business management 2a

Business management 2b

Business statistics

Business and society

Information systems

Business admin 2a

Business admin 2b

Business management 3a

Business management 3b

Business admin 3a

Business admin 3b o Business management 3c

Business management 3d

Business admin 3c

Business admin 3d

Certificate in Creating Leadership in Woman University of Free State June 2010-May 2011 COMPLETED THIS CERTIFICATE. AS THE COMPLETION OF THE CERTIFICATE PROGRESSED AND WAS COMPLETED, I DID A PRESENTATION TO THE COMPANY

(SAPO) TO BE IMPLEMENTED IN THE OPERATIONS OF THE COMPANY:

Changing woman in the workplace

Leadership

Diversity

Skill of Power

Personal Wholeness

Empowerment

Leading High-Performance Teams

New culture

Change and Transformation

Certificate in Retail Management University of Free State -NQF6 January 2009 -June 2009 THE CERTIFICATE IN PRIOR LEARNING WAS BASED ON LEARNING OUTCOMES THAT INVOLVED THE FOLLOWING MANAGEMENT TRAINING. AN EVIDENCE OF PORTFOLIO WAS SUBMITTED AND GRADED. I RECEIVED AN A GRADE FOR GOOD RESEARCH AND PRESENTATION:

Frontline management roles

Frontline management skills o

Customer service

Grievance and dismissals

Occupational health and safety

Certificate in Retail Management University of Free State -NQF6 January 2008 -November 2008 Rozanna Lewis Resume

COMPLETED A CERTIFICATE IN RETAIL MANAGEMENT. OPPORTUNITY TO CONTINUE HAS A BRANCH MANAGER IN THE PORT NATAL AREA SOUTH AFRICA:

Fundamental Retail Management

SA retail management

Marketing management

ACHIEVEMENTS-MEMBERSHIPS AND SPECIAL AWARDS

SOUTH AFRICAN POST OFFICE PTY LTD

Performance star award for best customer service and customer care. Received a gold award. Received best attendance award for 100% attendance SEABELL ISLAMIC ORGANISATION

Vice president of Seabell Association doing community work and providing a service to the community and charity



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