Employee Relations Administrative Assistant

CRYSTAL WEEKS CREEL

**** ******** ** ********, ** 35630

256-***-**** *********@*****.***

Driven and strategic human resources generalist with over six-years of experience working in the manufacturing industry. Strong employee relations and administrative skillset with a degree in human resources management from the University of North Alabama.

Achievements

Reduced overall occurrences of payroll-related errors by 25% through workflow improvements and user-focused training.

Increased new hire retention rates through the creation and implementation of a comprehensive probationary employee policy aimed at rewarding continuous service and exceptional performance.

Employment

FREIGHTCAR AMERICA OCTOBER 2014-PRESENT

Human Resource Generalist-Cherokee, AL

Provide day to day HR support to plant employees: including operation process support, benefit administration support, initiative-taking employee relations, talent management activities, workforce planning, recruitment process support, organizational development and project participation and management

Provide advice and counsel to managers and employees on employee relation matters; support management with the disciplinary process and terminations to eliminate potential liability and enhance process

Investigate and resolve employee relations issues; including the investigation of harassment, discrimination, and other charges; managing discipline and discharge functions, and assuming responsibility for uniform and equitable application of policies across personnel

Manage all core HR processes and tools including labor requirements, training needs, and implementing strategies to reduce employee turnover and improve the employee experience; and support ongoing business needs for the HR team

Process payroll for both exempt and non-exempt Salary, Hourly and Temporary employees

ALSCO MARCH 2008-JANUARY 2014

Customer Service Coordinator-Florence, AL

Drive customer loyalty through response to inbound customer calls and proactive outbound calls

Coordinate the flow of information to and from the Service Department and follow up with customers to ensure satisfactory resolution

Responsible for adherence of department budgets

Production Clerk-Florence, AL

Compiled and recorded production data from documents such as customer orders, work tickets, product specifications, and individual-worker production sheets

Charted production bases on statistics compiled, for reference by production and management personnel

Purchase supplies and kept inventory count

Administrative Assistant-Florence, AL

Created and maintained spreadsheets for the Southeast Region

Provided support for the department such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries

Accounts Payable, Accounts Receivable, and Daily Deposits

Skills

MS Office (Word, Excel, Power Point, Visio Outlook) ADP, Omnis, Oracle, Kronos, Customer Service Training, Multi-Tasking, Conflict management, Data analytics

Education __

Bachelor of Business, Human Resource Management AUGUST 2011-MAY 2014

University of North Alabama-Florence, AL

Associate Degree in Computer Information Systems JANUARY 2000-MAY 2002

Northwest Shoals Community College-Phil Campbell, AL

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