Online English teacher
Resume:
ARNULFO R. GARCIA
Blk ** Lot ** Ceris II Pili St.
Canlubang, Calamba City
Mobile No. : 099********
Tel. No. : (049-*******
Email Address : ****.******@*****.***
Objective
Seeking a position in Customer Service where my extensive experience will be further developed and utilized.
Summary
Have the ability to execute programs using limited resources. Problem solving, leadership and communication skills are some of the qualities developed from my experience as an able customer relations representative.
Educational Background:
College/Tertiary Bachelor of Science in Computer Science
University of Perpetual Help Rizal Calamba-Campus
Calamba City, Laguna, Philippines
Year Graduated: April 2003
High School/Secondary Rizal Institute Don Bosco
Canlubang, Laguna, Philippines
Year Graduated: March 1997
Computer Skills
MS Word, MS Excel, MS Access, MS Power Point
Related Courses
Informatics Computer Institute
AutoCAD 2002 vrsn. CAD fundamentals and 2D drawings
AutoCAD 2002 vrsn. CAD fundamentals and Basic 3D drawings
On the-Job-Training
Asian Transmission Corporation (Carmelray Canlubang Laguna)
Apr 2002 -May 2002
Purchasing Staff
●Basic File Organization which includes consolidation of all delivery receipts, data encoding, receive or entertain phone inquiries, follow up purchased orders, confirmation of payments for respective suppliers.
Work Experience:
51TALK
Online English Teacher
May 2018 - Dec. 2020
●Greet students with a joyful and energetic voice.
●Sing and dance with them.
●Teach them about English.
●Teach them how to write and say the letters.
●Help them pronounce the words correctly.
●Communicate with them depending on their level.
●Do free talk but not about taboo topics like Politics, Covid-19 and sexual topics.
●Make sure the students learned the lesson before ending the class.
●Students are from ages 3-55 years old.
XDE
Rider
Feb. 2018 – Mar. 2018
●Deliver all items to their respective address.
Bullsizer
Sales Executive
July 2017 – Jan. 2018
●Calling customer that ordered the product in our website.
●Gather all information of the customer. (complete name, complete address, contact number)
●Place all the information in our system.
DirecTV
Appointment Setter
April 2017 – July 2017
●Cold calling to B2B/B2C prospects.
●Introduce the product and promotions to the prospects and get them to be interested.
●Transferring the prospects to our closer to get the sale.
Happy Valley Spring Resort
Operations Manager
Nov 2015 – present
●Oversees entire operations of the resort. This includes housekeeping, public relations, sales and finances.
●Welcomes guests and deal effectively with them to create good rapport and ensure they will book the resort again in the future.
●Facilitate enjoyable and smooth guest experience and generate sales and revenue for the business.
●Completes all relevant paperwork accurately and promptly.
●Ensure that the Resident Supervisor follows standard procedure when collecting payment from guests.
●Answers all guest inquiries via phone, Email and social network.
●Ensure that health and safety accommodation checks are in line with business standards and procedures.
Synnex Corporation
Commercial-PH
Customer Service Representative
Jan 2013 – July 2013
●Respond immediately on all phone inquiries from the Reseller.
●Respond immediately to internal partners request on quoting IT products to the resellers in order for them so sell it.
●Calling the Enduser for new products in store for them to have it first even if the product is not out on the market. We will reserve it for them.
●Calling customers on the quote requested if they will purchase it, if they don’t agree, we will send a new quote with a less amount of produyct they want to purchase in order to convince them to purchase it.
●Attending all email request in order to process their request and provide them with a sales order number.
●Commission base: goal is $10,000,000
●Commission starts at 80% goal
Ingram Micro Philippines
Aug 2011 – Dec 2012
Customer Service Representative
●Respond immediately to the emails from the requestor in order to process the special pricing.
●Immediately respond to internal customer request in terms of entering their orders on the system.
●Helping internal customer in genretating reports such as total sales for the day and items sold for the day.
●Selling IT product to the Endusers and Resellers.
Teleperformance
Nov 2009 – Dec 2009
Technical Support Representative
●Taking in calls from US clients.
●Removing Malicious Software manually.
●Upselling contract for us to fix the issue of the customers.
TeleTech Customer Management Inc.
Sept 2007 - Oct 2009
Customer Service Representative
Telstra - (Mobile Number Portability)
●Porting of mobile numbers (pre-paid and post-paid)
●Auditing, Creating and revising the orders
●Ensure all orders processed with valid customer order or proper management approvals.
●Monitoring all orders progress and update the relevant parties.
●Responded to all telephone calls in a quick and courteous manner.
●Effectively resolved problems related to Customers requests. Ensure all orders processed with valid customer order or proper management approvals.
●Calling customer in order for us to sell add-on for the item they purchased like desktop. We will offer or sell broadband and free internet connection.
Phoenix One Knowledge Solutions, Inc.
Nov 2005 – Jan 2006
Training Consultant
●Entertain walk in and phone in customers.
●Provide details on the courses that they like to take.
●Assessing the payment of the customer for enrolment.
Philips Semiconductors Calamba
Jan 2004 - May 2005
Production Associate
● Wire Bond Machine and Molding Machine Operator
Personal Background:
Date of Birth : September 28, 1980
Place of Birth : Calamba City, Laguna Philippines
Citizenship : Filipino
Height : 5’8”
Weight : 165 lbs.
Religion : Roman Catholic
Character References:
Dan Santos
Team Leader – Ingram Micro
Arian Bacungan
Agent – Ingram Micro
Therese Diane Sipin
Agent – Synnex Corp.
Contact this candidate