Manager Support

Eng. Roberto Varela

Experienced Information Technology Manager, Coordinator and PMP with a demonstrated history of working in the information technology services and finance industry. Skilled in IT Strategy, Vendor Management, Clients Management, Inventory, Infrastructure Design and Administration, Network Security, Incident Management and Business Intelligence. Strong information technology professional with a Bachelor's degree focused in Computer Engineering from Universidad Nacional Autónoma de México.

Experience

March 2020 – Noviembre 2020. IECISA.

Project Manager Sr

Client’s Name: Cosentino.

Project Name: Xpress Enhancement

Project Management using agile methodologies.

Applications Development and enhancement.

AutoCAD integration for an add on called Xpress (SpeedDraw)

Use of Kanban tools (Trello) to follow up and assure the accomplishment of all the sprint s deadlines and deliverables

People/Resources sizing and management using MS Project

Design and Implementation of solutions for our clients

Infrastructure Design

Coordination across of a tech and Admin teams compose by Developers, Testers

Cloud Services Administration (Azure)

On Premise to Cloud Migration

Budget sizing internal and for client

Tech Staff management – In charge of a team of 15 people including Developers, Testers, Admin.

Repository creation for files and Data analysis

February 2019 – March 2020. Santander Bank US. Dorchester, MA, US

IT Operations Coordinator

Coordinate actions across all the Technical resolution teams (US, Mexico and Spain) up to 30 people, in pursue for a resolution of the issues reported.

Prioritize multiple tasks and groups in order to ensure issues are identified, tracked, reported and resolved to keep the ongoing operations.

Evaluate performance of Bank applications to identify problems/issues before it can be a major liability and cause high impact on operations. Coordinate efforts to deliver the best possible solutions considering a minimum impact to the operation.

Provide weekly projects and incident status reports for management.

Review, analyze, and evaluate business systems and user needs while participating in various steps of the Software Development Life Cycle (SDLC).

Coordinate with IT Analyst team to deliver technical solutions for end-user requirements and technical documentation.

Provide and conduct test plans while documenting to enhance the application performance (quality Plans).

Provide resolution on the production issues on demand basis.

Follow up and analysis of incidents to determine root cause.

Handling different Bank Areas Applications as PCAS (Cards), New Account Opening Portals (SPP, ONE), ADH, ATMs, PMS, PMAS, PAS, Tallyman (Risks).

Ensure the daily Batch execution by monitoring all the files were processed correctly.

Networking Security monitoring for the applications (Firewalls, Proxies)

Office 365/Messaging Implementation and Support

Batch monitoring through Job Scheduler.

Major Incident Management

Change Management

Windows 10 Support

July 2013 – February 2019. Conduent. Monterrey N.L.

Project Manager Sr

Client wallet Management (Adobe, Electronic Arts, Heinz, Cushman and Wakefield, Iron Mountain, Mondelez, Dynegy, Broadridge, County of LA, PPG, Shire, Energizer, EQT, Edgewell)

Applications Development.

Assure the accomplishment of all the deadlines and deliverables.

SharePoint design.

Repository Creation for Data Analysis

Data Warehouse Creation (Reporting)

Work flow administration

KPIs elaboration for follow up and feedback using MS Project

People/Resources sizing and management using MS Project

Design and Implementation of benefit calculations applications developed in different programing languages (.NET, Java, PHP, etc)

Infrastructure Design (Network, Security, Servers, NAS)

Coordination across of a large tech and Admin teams compose by Developers, Finance, Network, Testers (up to 40 people)

Office 365 Implementation

MS Active Directory Management and Migration (From On Premise to Cloud) Using MS Azure

Budget Management (up to 10 million USD)

Windows Support and enhancements

January 2010 – July 2013. Lowes Home Improvement. Monterrey N.L.

Technology Deployment Specialist.

Lead the Help Desk to support store and corporate operations

Manage a total of 10 support agents and over than 10 service vendors to assist more than 700 users.

Manage a Development team composed by a total of 10 people including Developers and Testers.

AutoCAD DWG elaboration with Infrastructure design

Incident Management

Problem Management

Coordinate logistics for equipment delivery, with local and foreign providers

Network Design and Topology.

Software Licenses Management (Microsoft)

Active Directory Administration (On Premise)

Vendor Management

Windows 7 and 10 support

Data Center Design/Migration/Administration from US to Mexico

IT Infrastructure Inventory Administration

Development of a Technology Upgrade Plan to maintain the standards of quality, functionality and service for all of our store’s operations

Creation of internal knowledge database for attending common and major incidents and processes.

Generate savings in the Department budget (up to 20 Million USD) by re-design the new and current stores infrastructure, also by training internal resources to expand our scope of support.

Project Manager for the implementation of technological infrastructure in 7 new stores being in charge of the selection, recruitment and coordination of international and domestic suppliers.

Constant evaluation of the market to achieve the best options and prices in order to reach the biggest cost benefit for the company by negotiating with all vendors and providers

Direct supervision of the installation of cabling and network equipment, cash registers (POS), wireless hand held, PC's with a customize Windows image and all the hardware and software necessary to have a successful operation of the store, ensuring its proper functioning as well as the operation of the Retail Oracle Suite.

Administration of computer network including Routers, Switches, VoIP, WAAS as well as Windows and UNIX servers.

Generate a 15% savings in the new and current stores technology deployment by negotiating with suppliers and vendors contracts as well as the agreed prices.

Design and implementation of policies and procedures for IT Department based on the specific needs of the company.

2008 – 2009 GRUMA. Monterrey N.L.

Systems Analyst.

Handling and management of Active Directory.

SAP GUI Support.

Support for Microsoft Windows XP and Vista and Microsoft Office.

SharePoint Management.

Hand Held Support.

Legacy Application Support.

Technical Support to all GRUMA plants around the globe. Australia, China, Malaysia, Europe, USA, and Mexico.

Networking.

Server Monitoring.

Server Backups. VERITAS.

Tasks:

Phone and remote Support to all GRUMA plants around the globe. Australia, China, Malaysia, Europe, USA, and Mexico. Management of active directory, creation

Education

2003 – 2008. Facultad de Ingenieria. UNAM – Systems Engineering, Mexico City

Software Usage and Skills

MS Project

Kanban (Trello, Monday)

People Management Skills.

Project Management

Agile Methodology

IT Infrastructure Management

Communications Expertise

SQL

Network Architecture

Network Security

Office 365/Messaging

Cloud Services (Azure and AWS)

Certifications:

HP Certified Technician

ITIL Foundation

Scrum Fundamentals Certified (SFC)

Scrum Master Professional Certificate (SMPC)

ITIL 4 – In Progress

48 Peninsula Pl Apt 308

Dorchester, MA, 02125

Mobile:

Mex: +52-811-***-****

US: +1-617-***-****

**********@*****.***

mx.linkedin.com/pub/roberto-varela/4a/926/272/

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