Customer Care Assistant

ADEBAYO CALEB TOLORUNLEKE

C O N T A C T P R O F E S S I O N A L P R O F I L E

081********

calebtolorunleke@

yahoo.com

*, **** ****, *********

Onipanu, Lagos

As a young ambitious and enthusiastic graduate with a passion to add value to an organization, through hardworking and commitment and to work as a team with my co-workers so that the organization will achieve her corporate goals and objectives. To acquire professional and financial pinnacles, both for the company and myself, through skill, knowledge and hard work. W O R K E X P E R I E N C E

Manages recovery of overdue payments from customers by reaching out and acts as the liaison between creditors and customers

Able to hit set target by collecting over due loans from customer

Follows-up on delinquents accounts, updates and maintains accurate records

Performs other assigned duties necessary to support the portfolio weekly

Self-driven to consistently hit and surpass week/monthly targets individually and as a team

Carries out daily and weekly performance reports thoroughly using the Microsoft Excel and transferring it to the Google drive sheet

Work as a team in order to discuss and deliver best option on how to be more productive on our profession

Debt Recovery/Customer Care Representative (Team Lead) Mwanga Ltd Maryland, Lagos. (August, 2020 – Dec., 2020)

Actively served as a Biology, Physics, Chemistry and Agricultural Science teacher for the senior secondary school classes. A role I carried out with a very high sense of responsibility.

Successfully carried out different biological practicals in the science laboratory with the activeness of the students.

Successfully carried out field work on both biodegradable and non - biodegradable materials with the active participation of the students

Planned and organized activities that encourage active student participation, involvement and team work.

Fostered a positive and safe learning atmosphere.

Ensured that all students irrespective of their Intelligence quotient were being carried along in class.

Served as the students’ JET CLUB supervisor

Senior Secondary School Science Teacher (NYSC)

Cerebris Model College, Ilogbo, Otta, Ogun State. (Oct., 2019 – July, 2020) S K I L L S

High level of

proficiency with

Goggle suite (sheets,

docs, slides) and

communication

technologies, such

as Slack and Zoom

Competence in

Microsoft suites

(word, excel and

PowerPoint)

Strong experience

with leading teams

using agile practices

Experience with

Communication,

organization and

juggling multiple

priorities

Critical thinker and

problem-solving

skills

Team player

I N T E R E S T S

Music

Traveling

Playing sport (Volley

ball)

Tech

Driving

Boost the growth and sales of the company.

Conduct market research, develop business strategies, build client relationships, and identify new business opportunities.

Responsible for the shearing of knowledge on how to go about installation and workings of the Opay application with the customers.

Carried out each assignment with so much level of responsibility. Customer Care Representative

Opay, Ikeja, Lagos (Feb., 2019 – Aug, 2019)

E D U C A T I O N

Ekiti State University, Ado Ekiti, Ekiti State, Nigeria

(2014 – 2018)

BSc Plant Science and Biotechnology {Biotechnology Option) Unique Minds International College, Ile-Ife, Osun State, Nigeria

(2008 – 2013)

West African Senior School Certificate Examination (WASSCE) Obafemi Awolowo University Staff School, Ile Ife, Osun State, Nigeria

(2000 – 2008)

First School leaving Certificate (FSLC)

L E A D E R S H I P P O S I T I O N S E V E R H E A D General Secretary

(2019 – 2020)

Drug Free CDS, NYSC Ado Odo Otta Local Govt., Ogun State General Secretary

(2017 – 2018)

The Apostolic Church Students’ Fellowship of Nigeria, Ekiti State University Assistant Instrumentalist Coordinator

(2016 – 2017)

University Christian Association Ado Ekiti, Ekiti State University Assistant Choir Coordinator

(2016 – 2017)

The Apostolic Church Students’ Fellowship of Nigeria, Ekiti State University

Volunteer at Lagos

Food Bank Initiative-

2020

COVID-19 IPC ONLINE

COURSE

Savvy Fellowship

Program – 2020

National Youth Service

Certificate(NYSC)-2020

B.Sc. (HONS) in Plant

Science and

Biotechnology

(Biotechnology

option)-2018

Botanical Society of

Nigeria (BOSON)-2018

West Africa Senior

School Certificate

Examination

(WASSCE)-2013

National Examination

Council (NECO)-2013

First School Leaving

Certificate(FSLC)-2008

ACADEMIC CERIFICATE

L A N G U A G E S

English

(Excellent)

Yoruba

(Excellent)

R E F R E E S

Available on request.

Contact this candidate