Sales Representative Manager
Resume:
CURRICULUM VITAE
PERSONAL INFORMATION
Full Names & Surname:
Tshegofatso Leshage
Identity Number
Race & Gender:
Black Female
Home Language
Setswana
Current Position:
Receptionist/Reservation
Department/Sector:
Hospitality
Contacts:
060-***-****,adi83n@r.postjobfree.com
Residential address
Plot 63,Avenue Road,Pelzvale,Randfontein 1760
COMPETENCY MATRIX
SKILL
LEVEL
(1:BASIC, 2:AVERAGE, 3:GOOD)
Administration and Data Capturing
3
People Skills
3
Communication ( verbal and written)
3
Computer Literacy( Ms Word, Ms Excel, PowerPoint, outlook etc.)
3
Apex
3
Organizational Skills
3
Interpersonal relations
3
Language skills
3
Telephone etiquette
3
Reliability and Confidentiality adherence
3
Policies and Procedures
3
Ability to work under pressure
3
QUALIFICATIONS
QUALIFICATION
YEAR
INSTITUTION
Matric
2008
Thuto Lehakwe Secondary School
End User Computing Level 3
2009/10
ICT Academy
Bookkeeping Fundamentals
2019
Academy of Learning
Sage 50c Pastel Partner Intermediate
2019
Academy of Learning
SHORT EMPLOYMENT HISTORY
EMPLOYER
POSITION
MAIN RESPONSIBILITIES
Arcadia Hotel
2017 Until Now
Reception/Reservation
●Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
●Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
●Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
● Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
●Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times .
●Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
●Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
Jet Randfontein
2011-2012
Cashier
●Receive payments by cash, credit cards and vouchers.
●Issue receipts, refund, exchange or change due to customer.
●Count money in float bag at the beginning of shifts before putting it in the cash drawer, to ensure that amount are correct and that there is adequate change.
●Giving costumers full attention so they can be free to ask about our products.
●Informing our customers about the available promotion and explain how they work.
2Loan Randfontein
Sales Consultant
●Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
● Meet with applicants to obtain information for loan applications and to answer questions about the process.
●Analyse applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
●Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
●Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
●Review loan agreements to ensure that they are complete and accurate according to policy.
●Submit applications to credit analysts for verification and recommendation.
●Handle customer complaints and take appropriate action to resolve them.
●Negotiate payment arrangements with customers who have delinquent loans.
Atlas Finance
Sales Representative
●Present, promote and sell products/services using solid arguments to existing and prospective customers.
●Perform cost-benefit and needs analysis of existing/potential. customers to meet their needs.
●Establish, develop and maintain positive business and customer relationships.
●Reach out to customer leads through cold calling.
●Expedite the resolution of customer problems and complaints to maximize satisfaction.
●Achieve agreed upon sales targets and outcomes within schedule.
●Coordinate sales effort with team members and other departments.
●Analyse the territory/market’s potential, track sales and status reports.
●Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
●Keep abreast of best practices and promotional trends.
REFERENCE
NAME
EMPLOYER
CONTACT DETAILS
RELATIONSHIP
Mr Ventka
Arcadia Hotel
Front Office Manager
Mrs Judith Petoe
Jet Randfontein
Branch Manager
Ms Dolly Nkosi
Atlas Finance
Branch Manager
Contact this candidate