Account Specialist

Chuefeng Yang

414-***-**** adi7jj@r.postjobfree.com

https://www.linkedin.com/in/chuefeng-yang-66b3881ab/

Education

University of Wisconsin – Madison, Madison, WI Chancellor’s and FASTrack Scholar Madison, WI

Bachelors of Science (B.S.) in Community and Nonprofit Leadership: May 2021

Work Experience

Account Specialist Madison, WI

EatStreet December 2020 – Current

Respond and assist customers’ calls to ensure accuracy and timeliness of deliveries

Manage delivery queues to provide customers with efficient services

Data entry for new menus and updates to keep patrons and restaurants updated on products

Address and resolve customer service-related issues to create and retain positive customer relations

Student Intern Madison, WI

University of Wisconsin – Madison October 2020 – Current

Student Intern for the Office of Diversity and Inclusion’s Social Justice Education Programs

Create and facilitate workshops for various student bodies and departments that pertain to social justice themes, social identities, diversity, and inclusion to uphold the university’s mission of diversity and inclusion

Research on social identities or social topics to present and educate the student audience

Identify and address racial discrepancies amongst the student population via the workshops

SEED Co-Facilitator Madison, WI

University of Wisconsin – Madison August 2020 – Current

Assist instructors on developing curriculum around issues of social justice, social identities, and their intersections as a means of broadening and updating co-facilitators and students with current social movements and issues

Co-facilitate class discussions through critical questions pertaining to social justice to create and encourage self-reflexive dialogue

Challenge students to promote conversations on social justice as a means of practicing social justice activism, empathy and community building.

Manage team meetings and record meeting minutes for documentation to ensure effective use of time and create archives of curriculum

Dispatcher SAFEwalk Madison, WI

University of Wisconsin – Madison November 2018 – September 2020

Supervise SAFEWalk escorts to provide professional and safe escort services for clientele in a timely manner

Promoted a fair workplace environment by managing the SAFEWalk dispatch rotation

Manage clientele phone calls, scheduling, messaging, and social media platforms to deliver effective customer service

House Fellow Multicultural Learning Community Madison, WI

University of Wisconsin – Madison January 2019 – December 2019

Develop and schedule programs pertaining to social justice, diversity, and inclusion

Educate 60+ student residents to challenge societal norms in constructive ways to promote equality amongst the students and programs

Create and manage promotional materials through collecting testimonies and experiences in order to attract prospective students and advertise the Multicultural Learning Community

Volunteering

Social Justice Leadership Retreat Facilitator Madison, WI

Facilitated discussions around social justice themes through drawings, small group discussions, and more as a means to educate retreat participants resulting in a productive and memorable social justice retreat

Skills and Proficiencies

Leadership

Promotion and Recruitment

Clear Communication

Problem Solving

Contact this candidate