Manager Sales

PAUL JOHN DELOS SANTOS

*** * ****** * ****** St Hagonoy, Taguig, Philippines, 092******** / 092******** adi7il@r.postjobfree.com / adi7il@r.postjobfree.com PROFESSIONAL SUMMARY

A manager with a demonstrated history of working in the information technology and services industry. Skilled in Coaching, Presentation Skills, Management, and Performance Management. A curious mind with a passion for problem solving. I have the kind of personality that thrives off on solving problems by focusing on solutions. Confident in my skills, I work well on my own initiative with minimal supervision. SKILLS

EXPERIENCE

Business Unit Head – Agency Sales Division May 2020 – Present Manulife Philippines Inc Makati, Philippines

• Managing of the team, motivating and guiding the members on the different strategies and techniques, providing them with learning opportunities such as workshops and events, helping them widen their networks and connections.

• Recruiting agents that have the potential to contribute to the growth and performance of the team as a whole

• Supervise and assign duties to Junior Unit Managers in explaining risks and advantages to the clients, making sure all their concerns are addressed, and executing the plan chosen by the client

• Continuous marketing by promoting financial services to potential clients, asking for referrals from current clients, meeting prospects, and providing them with a comprehensive introduction and explanation about the company and the benefits of the services

• Responsible on the daily productivity of Sales Division Manager of Sales & Operations Sept 2018 – Feb 2020 KPSG International Inc (by Pioneer Insurance & Hollard Insurance) Makati, Philippines

• Heavily involved in talent acquisition, creation of operational processes in liaison with department heads, recruitment and retention of employees, financial and business sustainability management and streamlining of operational standards.

• Created multiple business rules and strategies to improve the overall performance of the site and implemented performance management and improvement plans.

• Supervise and assign duties to Team Leaders & Assistant Managers in technical control, sales production, collection returns & retention of customers.

• Develop plans and set goals to ensure that all the Service Level Agreement with our Clients are met/

• Responsible or daily operations for the 3 different line of business namely Sales, Collections, Operations & Retentions.

• Budget creation for 3 different departments and operation implementation.

• Maintain metrics, reports, process documentation, and customer service logs.

• Serves as the site leader in Data Analytics to support different management decision.

• POC for different vendors that are connected with the company.

• Handling of Direct and Indirect reporting personnel with a head count of 90 to 120 depending on the monthly attrition. Supervisor / Senior Process Executive Sept 2017 - Aug 2018 Cognizant Technology Solutions (by Google & Youtube) Taguig, Philippines

• Manage a special group of agents who specifically assigned to different projects.

• Coach and set goals for every process on a daily, weekly and monthly basis.

• Prepare and submit all the daily reports to the operations manager or the management team.

• Build, shape and manage a strong set of people who can do email, chat, lead generation and other back office roles. Team Manager / Subject Matter Expert Nov 2014 – Aug 2017 Alorica Teleservices Inc Taguig, Philippines

• Implement team goals and objectives

• Supervise, train and guide team members to make sure the team meets their goals.

• Mediate to any interpersonal issues within the group,

• Inspire and motivate the team through feedback and coaching sessions.

• Report & analyze the performance of the assigned group. Telesales Executive May 2012 - Nov 2014

Staff Alliance Inc (powered by Metrobank Card Corporation) Makati, Philippines

• Contacting potential clients & presenting the credit cards of MCC

• Contributes to the team by providing and contributing to the daily team targets.

• Influence customer to retain, add or upgrade their current products from Metrobank Card Corporation. EDUCATION

Bachelor of Science in Accountancy October 2016

Rizal Technological University, Pasig, Philippines CERTIICATES

LEAD Training

• May 2017 at Alorica Teleservices Inc, Cubao

• Focuses on Coaching & Leadership skills

Positive Management

• August 2019 at Ateneo Graduate School

• Focuses on People Management

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