Customer Service Inside Sales

Pamela Jackson-Mifflin

***** ***** ***** **********, ** 63640 – 573-***-**** ********@*****.***

SUMMARY OF QUALIFICATIONS

Highly experienced and self-motivated Senior Consultant in Systems Integration, devoting myself to AT&T for twenty years.

Ability to efficiently manage a set of premier accounts that are difficult to manage

Dedicated my skills to a special project working as a team member assisting a technical sales team

Possess a strong desire to provide excellent customer service to internal and external customers

Always take ownership of customer requests and provide transparency when resolving problems.

Practice an easy-to-do-business with philosophy while keeping the Code of Business in mind

Manage my accounts with utmost integrity and always keep margin in mind

Proven abilities to work within a focus group and provide workable solutions along with volunteering my reporting skills

PROFESSIONAL EXPERIENCE

AT&T Network Integration

Senior Consultant Systems Integration May 8, 2018 to July 24, 2020

Support a team of Engagement Managers researching data required to setup customer-facing contracts for networking solutions.

My manager and director assigned me to a team of Engagement Managers in the Southeast territory during a pilot program. My focus was to develop and map the procedures required for future Inside Account Representatives to transition into a senior consulting position. The position eventually migrated into supporting a product line (Hosted Voice Services). My main duties were researching pricing, gathering various documents, loading all information and documents into a tool, and creating customer-facing contracts. My daily functions also required working directly with vendors and buyers to request and track vendor purchase orders, reporting status of orders to a team of internal customers, interfacing with internal and external customers in online meetings, and requesting customer invoices upon project completion.

AT&T, Formerly SBC DataComm April 12, 2000 to May 8, 2018

Inside Sales Rep, Inside Account Rep.

Manage and support accounts from the inside, interfacing with internal and external customers over various forms of communications.

Configure and respond to internal and external requests for pricing

Establish relationships and interface with vendors to obtain pricing and technical support

Enter, release, and manage orders to ensure timeliness and accuracy

Interface with other departments, within AT&T; to schedule installations, order maintenance, and provide customer service or technical support

Manage all receivables issues to work towards a set team goal

Provide excellent service on all inquiries, ‘I Can Do It’

Volunteer to work on process improvement teams and provide workable solutions

EDUCATION

High school graduate five classes from a two year degree at the community college. 1978 high school Graduate of Business and Office Education at South County Technical School in Saint Louis Missouri. The bulk of my business education is on-the-job experience. I am self-motivated and often take tele-courses versus instructor-led classes.

AWARDS and CERTIFICATIONS

2011 Service Excellence Award Recipient 10/28/11

Business Writing

Customer Service Skills

Technology Transformation Series

Technical certification building an electric motor

COMMUNITY

Project Lemay – A community revitalization project 1990’s. Active volunteer providing my brainstorming and project management skills to work on committees geared towards community revitalization and betterment

‘Walking and Talking with the Law’ – A program developed with involvement from the Saint Louis County Police Department. This program was my idea and my block was the first to host the event. I was the Neighborhood Watch Coordinator and setup a block party. Police officers assigned to that neighborhood walked from house to house talking with the citizens. This was a very successful program

Border Collie rescue for MoKan Border Collie Rescue early to mid-2000’s.

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