Tiffany Koyama

Project Coordinator, Sales Enablement

adi7ig@r.postjobfree.com

714-***-****

Fountain Valley, CA 92708

LinkedIn

My objective is to join an innovative and talented team to help achieve their business goals by bringing my skills and talent in a groundbreaking industry.

WORK EXPERIENCE

11/2018 – Present

Project Coordinator, Sales Enablement

BlackBerry Cylance

Remote + Irvine, CA

Building out both the Partner Sales Accreditation and Partner Technical Sales Accreditation using Cornerstone for global MSSP, distributors, and channel sales

Built out a step by step guidance for sales reps to understand new tools and technology by utilizing Jquery in WalkMe

Aiding the planning for internal sales pipeline generation week for long term growth by putting together the budget, articulating a plan for prizes, and building out marketing content pages

Managing global sales calendars to put together communications, trainings, webinars, product roadmap, and other global sales activities to streamline communications using Confluence

Organize calendars for team members and filter through orders, inquiries, and questions

Use Tableau to pull user and content analytics from Highspot (CMS) and WorkDay

Executed over 25+ successful EBCs with C-level executives on both customer and internal participants, along with over 5 new hire sales training by coordinating executive speakers, new hire attendees, and range of topics. Putting together EBC manual, build out budget, organize team store items, order inventory, create intake form, run virtual EBC

Cross-trained parent and subsidiary company teams on respective products and services by hosting global webinars, collaborating with executive experts, analyzing reports, and attaining positive feedback from the leadership team

Developed, implemented, and oversaw live chat service for website (Intercom) by increasing response rate of visitors by 25% and remodeling automated responses to reduce traffic by 75%. Routing rules

Trained sales teams globally by providing best practices, creating guides, and onboarding admins

Maximized CMS and LMS platform (Showpad, Highspot, Cornerstone, Kapost) by building out spots for products, services, etc., pioneering content and learning structures, consistently updating materials to stay relevant, implementing a tagging system to structure content, customizing reporting, delegating users by creating team structures and access levels, and training admins and users by producing best practices and virtual Q&A sessions. Lead migration from Showpad to Highspot.

05/2016 – 11/2018

Executive Assistant, Sales

BlackBerry Cylance

Irvine, CA

Expanded the company internationally by building the Inside Sales Team in Japan and overseeing translations for Japanese marketing content and sales teams

Succeed in hosting 4 QBRs for the Inside Sales Team and 2 New Hire Sales Training by preparing presentations, creating agendas and schedules, coordinating travel and catering, and planning off-site team bonding activities with positive feedback from executive leadership

Enhanced communication by being a liaison for the leadership teams, various departments, external customers, and partners

Decreased managers' workload by integrating new hire training manuals, maintaining forecast reports, coordinating interviews and pipeline generation days, handling domestic and international travel, managing calendars, preparing confidential correspondence and documents, expense reports and purchase orders

11/2015 – 05/2016

Sales Development Representative

BlackBerry Cylance

Irvine, CA

Promoted from a sales intern to an SDR in 90 days by evangelizing products and services to interested prospects

Capitalized 200+ cold calls and 3-4 meetings a week, creating and delivering qualified opportunities to ISRs Evaluated target accounts to understand use cases, personas, and organizational priorities by designing and executing prospecting plans that delivered target messaging to prospects

Refined Salesforce.com by strengthening quality data and tracking accurate progress and activities

EDUCATION

2014 –2018 Criminal Justice, California State University, Fullerton

LANGUAGES

English Native, Intermediate Japanese, HTML, CSS, Beginner level J-query

SKILLS

Project planning, Executive Support, Event Coordinating & Planning, Sales Content Management, Calendaring, Learning Management System, Software Admin, Training & Development, Travel Coordination, Meeting Planning, Customer Service

TOOLS AND TECHNOLOGY

Highspot – Admin, Cornerstone – Admin, Showpad – Admin, Intercom - Admin & Developer, Zoom – Webinars, Salesforce.com. Confluence, Kapost, Litmos, Basecamp, NetSuite, Envoy, WorkDay, Okta, WebEx, LinkedIn Sales Navigator – Admin, Slack, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Office, Rainking.com, LastPass

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