Office Assistant

R. HEMAVATHY

Auto products & Health care Professional with background in office &

hospital administration, billing and collections, medical records management and hospital operations management, desires a suitable role in a medical office environment.

E-Mail ID : ****.******@*****.***

Mobile No : +91-701*******

PROFESSIONAL SUMMARY

Efficient Administrative Assistant & Patient care with almost 5 years of experience in Auto product & Healthcare field, skilled in tackling administrative and patient- oriented tasks in a fast paced medical environment serving diverse populations. SKILLS:

Medical Terminology expert

Billing and collection procedures expert

Medical Records management professional

Operation Management, Quality Management

Hospital inpatient and outpatient records

Composed and professional demeanor

Excellent problem solver

Resourceful and reliable

Close attention to details

Adept multi-tasker

Office support

Excellent verbal communication

Well organized, and be able to priorities work in an efficient manner.

Providing high quality Customer Service.

Good level of numeracy.

Impeccable telephone manners.

Resolving and managing queries to closure.

CERTIFICATIONS:

IATA in ( UNIVERSAL AIRHOSTESS ACADEMY, Rayala Towers, First Floor, New no.158, Old no.781, Annasalai, Mount Road, Chennai- 600002.)

WORK EXPERIENCE:

K K AUTO PRODUCTS

Office Administrator (May 2012 – March 2016 )

Greet visitors and direct them to the appropriate offices

Conduct clerical duties, including filing, answering phone calls, responding to emails and preparing documents

Coordinate project deliverables

Schedule meetings and travel arrangements for senior members of the company

Provide administrative support for operations team

Monitor the production staff

Carrying out large volumes of filing while retaining a good level of accuracy and efficiency.

Maintaining an effective administration system.

Rapidly responding to and resolving any administrative problems.

Managing related legislative, regulatory and compliance issues.

Running the company reception area.

Coordinating office procedures.

Making sure that information is quick and easy to locate.

Ordering and maintaining office stationery and equipment.

Typing up correspondence including letters, faxes, minutes and memos.

Offering a warm and friendly welcome to any visitors.

Sorting and distributing incoming post.

Receiving and redirecting telephone calls.

Raising and progressing purchase orders.

Booking travel and accommodation for senior managers

Updating office manuals and brochures.

Managing electronic and printed files.

VS HOSPITAL Chennai

Patient Care Service (Aug 2016 – Dec 2017)

Schedule appointment, register patients

Precisely completed appropriate paper work & system entry

Handling international calls

Maintenance of medical charts and/or electronic medical records ( filing, Billing, OP reports, test results, home care forms)

Prepared patient charts accurately and neatly

Adeptly managed multi-line phone system

Co-ordinated with different medical departments

Professionally and courteously verified appointment times with patients.

Maintained strict patient and physician confidential DAVITA CARE (INDIA) Pvt.Ltd.

Relationship And Billing Executive (Dec 2017_JUNE2018) Input patient data and payments into billing system Sent or emailed statements and notices of payments due Answered customer inquiries regarding billing

Encouraged all patient to go paperless to save time and resources Prepared annual reports of assigned patient accounts to superiors for review Assist in the training of new Billing Representatives Reported all patient with accounts past due for 6 months or longer without explanation

Process late fees on unpaid accounts

Process monthly bills and send to customers for payment Receive and process payments from patient while updating their account INFINITE LEATHER COMPANY

RECEPTIONIST CUM OFFICE ASSISTANT (DEC 2019 –FEB 2020) Greet and welcome guests/visitors as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g.

pens, forms and brochures)

Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception

desk (monitor logbook)

Order office supplies and keep inventory of stock

Update calendars and schedule driver’s trips.

Arrange internal and external transportations for school events, activities, trips, guests, etc.

Staff, students and parents access card printing.

Perform other clerical receptionist duties such as filing, photocopying, etc. Perform all other ad hoc tasks assigned by the line manager Excellent organizational skills

Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude

Hands-on experience with office equipment (e.g.printers) Professional attitude and appearance

ANIRUDHA MEDICAL ORGANSATION (FEB 2020 - TILL DATE) FLOOR MANAGER

• Supervise staff.

• Train staff to perform allocated roles.

• Manage inventory.

• Assist customers with any queries or requests.

• Administer pay slips to staff

INTERNSHIPS:

Worked as Staff assistant in Deccan Plaza Hotel, Royapettah (21 st

May 09 –

19

th

Jun 09)

Worked as a Staff Assistant in AKSHAYA TRAVELS (21 st

May 09 – 19

th

Jun

09)

Worked as Telecaller ABN AMRO BANK (2004 - 2005) COMPUTER EXPOSURE:

Proficient in MS Excel, Power Point, Word,

Windows, Lotus notes etc.

KEY STRENGHTS:

Versatile, result-oriented, multi-tasking

Quick learner with good communication skills

Hard working and dedicated.

Positive attitude towards life.

Interact supportively within a team environment.

Excellent people management skills.

HOBBIES:

Cooking

Reading Books

Dancing

Singing

EDUCATION:

UNIVERSITY/BOAR

D

INSTITUTI

ON

COURSE YEAR OF

PASSING

Madras university Queen Mary’s

College

M.Sc Geography

& Tourism

Administration

201

0

Annamalai University BBA 200

8

State Board S.T. Johns XII standard 200

3

PERSONAL DETAILS:

FATHERS NAME : Radhakrishnan

R HUSBANDS NAME : Azhagiri

M D.O.B. : 14/08/1985

AGE : 31 years

RELIGION : Hindu

NATIONALITY : Indian

ADDRESS : No 30/11,

VPN Colony Main

Road, Kanigapuram,

Chennai-

600012 MARITAL STATUS :

Married

DECLARATION:

I hereby declare that the information given above is true to the best of my knowledge and the documents in support of the information will be forwarded when required.

Place: Chennai

Date : R.Hemavathy

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