COLETTE CANTY

**** *********** *****, ******* **. Game. 30349

678-***-**** (mobile) adi7gn@r.postjobfree.com

Summary

I am an experienced professional with 10+ years in operations and customer service in the banking and healthcare industries. I possess excellent leadership, interpersonal, organizational, customer care and organizational skills. I am a self-starter who excels in highly competitive work environments and a leader who can motivate others and deliver results

Objective

To lead and direct highly motivated operational teams and delivery results for a progressive organization that leverages technology and values its people

Experience

Senior Operations Representative – July 2017 – Present

Bank of America Atlanta, GA

Coordinate and monitor workflow via the RIDS platform

Provide day-to-day account servicing and resolution of complex inquires and operational workflows, including high escalations for critical accounts

Performed root-cause analysis to resolve and correct accounting errors for all critical and high dollar accounts

Responsible for risk mitigation and ensure adherence to operational standards and financials controls to reduce negative exposure to client accounts and the bank

Prepared and distributed daily operational reports used to perform and manage account operations

Ensured quality of processing by monitoring accuracy of data input, system records and all operational reports

Responsible for communications and reports prepared for upper management used during operational meetings and team conference calls

Developed junior resources and associates on all account processing and operational functions

Responsible for review and guarantee of team quality and on-time delivery for account processing

Operations Representative – March 2004 – July 2017

July 2006 – Sept 2016

Bank of America Atlanta, GA

Performed commercial and wholesale bank business and service functions – reporting, call center support, review and transaction item processing, sorting, reconciliation and statement rendering

MICR/image, float lock box, remittance, ATM deposit and all other bank operation functions

Performed operational activities for internal business partners and external customers and clients while maintaining and enforcing internal and regulatory banking standards

Research and Adjustments Representative April 2000 – April 2004

Bank of America Atlanta, GA

Performed and filed correspondence research for key accounts requiring special attention.

Performed data entry, data retrieval and review of daily operational reports for IRS Business Taxes

Validated all return items - verifying numeric and written amounts, checking and resolving encoding errors

Issued credit/debit tickets, vouchers for paying tax payers

Balanced end of day work from processing floor – retrieving and reviewing reports and preparing accounts package for the IRS submission

Verified cases for compliance and adherence to banking procedures and policies before processing payments

Certifications, Skills/Tools and Honors and Activities

Customer Service

Book Keeping, Data Entry, Financial Reporting and Banking Compliance Reporting

Mortgage Loan Approvals

MS Office Suite

MICR – Imaging, IMBL (Imaging Processing), RIDS Platform

Assistant Bank Branch Manager

Claims Processing – ATM/Check Card Fraud

Bank/Process Teller

Background verification and finger printing

Bank of America Merit and Service Awards

Volunteer – Douglas Brothers Foundations

Education

Georgia Medical Institute – Jonesboro, GA

Certified Nursing Aid

Branell Institute

Business Administration

Atlanta Area Technical School

General Business

References furnished upon request

CC

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