Profile Summary

Strategic Professional with over 23 years of enriched proven and verifiable record of producing higher performance standards and enhancing productivity by managing end-to-end quality management activities from supplier to in house till customer

Heading quality function right from supplier quality, inhouse quality resource planning, budgeting right from receiving, in process, new product development till customer end

Rich exposure working in IATF 16949, TQM, TPM, DEMING, ISO 9001:2000, TS 16949, & ISO 140001 & OHSAS organization; outstanding business relationships with OEMs like HMIL, FORD, RNAIPL and TOYOTA

Exhibited leadership in resolving top chronic in house quality issues, customer complaints, warranty returns by forming teams, assigning leaders, conducting regular meeting to review status of analysis and guiding teams in identifying root cause and corrective actions till closure with proper standardisation in terms of documentation and ensuring horizontal deployment of actions in place

Coordinated with the review with senior management along with CFT on status of Critical or delayed issues in Plant QRQC(Quick response quality control)

Comprehensive knowledge of Quality Management Tools like DOE, PPAP, APQP, MSA, PFMEA & Statistical tools

Excellence in conducting QMS, process, product, final and mock audits including production excellence, lesson learnt audits as per organisational specific requirement/standards and regular reviews of action status till closure and update management

Proven excellence with merit of reducing rejection rate through process optimisation, achieving zero customer complaints and reducing warranty returns

Successfully executed VAVE cost saving projects to organisation; experienced in new product developments activities

Acted as a training specialist: imparted training on Quality Tools, customer specific requirements and Change Management

Effective in implementing robust process controls and procedures to enhance built in quality in process to meet customer safety requirements

Key People Leader: led and motivated team towards growth and success in the organization; created a clear & compelling view of future through coaching and execution; groomed the team with expertise on various facets Core Competencies

Quality Management System

In-house & Supplier

Audit& Compliance –

Product/Process/Systems

Customer Complaint Management

New Product Quality/ Defects &

Rejection Analysis

Reporting & Documentation

VAVE projects / Cost savings

Risk Assessment & Mitigation

Team Building & Leadership

Career Timeline

J.N. RAJA.

Jan’08-Apr’12 Since May’12

A self motivated, results-driven quality professional with proven skills and a reputation for consistently meeting challenging organizational goals and objectives with success; targeting assignments in Quality and Change Management with an organization of repute adi7gf@r.postjobfree.com +91-994*******

Jun’02-Jun’05 Jul’05-Dec’07

GKN Driveline

India Ltd.,

Chennai

Rane Brake

Lining Ltd.,

Chennai

Lucas Indian

Service Ltd,

Chennai

Samsons Rubber

Industries (P)

Ltd., Location

Ferrolinks.,

Coimbatore

Jan’97-Mar’02

Work Experience

Since May’12: GKN Driveline India Ltd., Chennai as Deputy Manager-ME(Change Management), From May’12- Dec’15 worked as Deputy Manager-Quality Key Result Areas:

As Deputy Manager- Change Management

Leading and executing 4M change projects(savings and no savings) in terms of supplier, process and product inside plant, interplant and customer driven till final customer approval and implementation, on receipt of CMC(Change management Committee) approval on change

Coordinating with departments from S&M for customer initial agreement, PUR for part development from supplier, SQA for supplier PPAP approvals, customer audits, ME for manufacturing of parts, AE for validation, QA for change audits(in house), vehicle validation approvals, submission of PPAP to customer till final PSW approvals, SCM for ramp up of new level parts and ramp down of old level parts till communication to customer on implementation

Liaising with customers for the queries related to changes with relevant department both internal and global; conducting regular meeting with customers to update the status of projects

Ensure all risks addressed in CMC are closed with actions to prevent no concerns received within SOP + 3months of implementation of change

Supporting New Product launch management team in terms of project execution and imparting awareness training on change Mgmt. As Deputy Manager- Quality

Leading quality assurance functions involving Customer Quality, In-Process Quality and New Products Quality

Resolving all external customer complaints; taking timely corrective & preventive actions and sharing countermeasure to customer

Monitoring the functioning of the processes, identifying the improvement areas and implement built in quality proactively for robust process controls ensuring customer and end user vehicle safety

Assuring inhouse assembly quality through daily production QRQC meetings with CFT and ensure implementation of corrective and preventive actions. Review of status and escalation to top management in case of delay in plant QRQC

Conduct internal quality system, process, product audits, LL(Lesson learnt) audits and customer complaint actions sustenance audits. Preparing observation and non-conformance reports; follow up audits to ensure actions are closed systematically

Directing the execution of APQP, PPAP, MSA, SPC and support ME in effective review of PFMEA & Control Plan

Coordinating with product development team in identifying risks and counter measures, gauging requirements, reviewing control plans for effective controls, SPC studies, global quality audits, customer audits till customer PPAP review and PSW approvals

Monitor supplier quality and improvements, carry out audits, support to implement QMS in new suppliers Highlights:

Reduced customer complaints from 24nos./annum in 2012 to 9nos./annum in 2015 through implementation of corrective & preventative action and sustenance audits

Reduced liability ratio of warranty concerns from 80 : 20(GKN : Customer) to 50 : 50

Reduce assembly rejection by 75% in 2012-15

As a part of team in achieving Q1 status for FORD, RNAIPL score from L3 to L1, HMIL five star score from 3- to 4+ and consistently maintained White Card in TKM

Completed cost saving projects with a savings of 91 Lacs./annum for the organization from 2016 to 2019 Jan’08-Apr’12: Rane Brake Lining Ltd., Chennai

As Deputy Manager - Quality

Growth Path:

Jan’08-Mar’11: as Assistant Manager

Apr’11-Apr’12 as Deputy Manager

Key Result Areas:

Entrusted with the responsibilities of:

o Ensuring inhouse manufacturing process quality and customer quality o Customer visits to review quality status and new product development o Handling Customer complaints and initiated corrective actions through implementation of proactive & reactive pokayoke

Planned yearly managing Points, major measures; prepared Form 3 for major actions for policies deployed from president

Formed QITs projects to address major failure modes

Conducted Process, Product, Dock and Poka Yoke audits, optimization of process parameters through DOE to reduce rejections thereby reducing cycle time (RCT)

Implemented process monitoring chart (PMC) to monitor trend of critical process parameters and introduced control charts(MR, Xbar RChart for significant characteristics and P chart for rejections

Imparted training programs to operators and executives on quality tools like 7QC, FMEA, SPC

Presented monthly Quality reports to management in terms of rejections, status of customer complaints and actions, Kaizens, status of new product quality rejections & actions

Highlights:

Reduced customer complaints from 12nos./annum in 2007-08 to 2nos./annum in 2010-11 through implementation of proactive and reactive pokayoke

Savings of Rs. 36 Lakhs per annum to organization through rejection reduction by 67%in 2008-11

Introduced R&R for visual inspection and gauges

Previous Experience

Jul’05-Dec’07: Lucas Indian Service Ltd, Chennai (TVS Group) As Sr. Quality Control Engineer

Highlights:

Led a team of Quality Inspectors from Inward Inspection, in process inspection & pre-dispatch inspection

Conducted customer visits to review quality status; managed customer complaints, initiated corrective actions and submission of reports in 8D, 7steps and other customer specific formats

Successfully reduced rejection rate and achieved cost reduction by 4 Lakhs per annum (2006-2007)

Reduced In-house Rejection rate by 60.5% (2006-2007)

Field Failure Reduction – 63.2% (2006-2007)

Participated as an active member in implementation of QM module in SAP Oct ’04- Jun’05: Samsons Rubber Industries (P) Ltd., As HOD-Quality

From Jun’02-Sep’04: worked as Quality Control Engineer Highlights:

Successfully reduced rejection by 83%(2003-2004)

Introduced Internal calibration testing facilities accounting to savings of Rs. 40000 per annum

Prepared documentation of TS16949 QM procedures from QS9000

Introduced MSA programs in excel formats

Jan’99-Mar’02: Ferrolinks., Coimbatore

As Quality Control Engineer

From Jan’97-Dec’98: worked as Quality Controller

Education

B.E. (Mechanical Engineering) from Adhiyamaan College Of Engineering, Madras University, Hosur in 1996 Personal Details

Date of Birth: 29.03.1974

Languages Known: English, Tamil & Hindi

Address: Plot no 1E, Sri Chakra Avenue Main Road, Ranga Nagar, Old Perungalathur, Chennai

-600063, Tamilnadu

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