Customer service representative

ALLANAH STELLAJOY ADANNA

** **** ******, ***** *, flat 4, festac town, Lagos.

080********, adi7dv@r.postjobfree.com

Professional Summary Hardworking political science graduate with experience in educational and administrative sectors. Good communication is of utmost importance to me in whatever I do; which mostly involves building relationships and nurturing young minds, thus I am a team player and always strive for excellence.

Skills and Abilities

·Organizational skills

·Customer Relationship Management

·Microsoft word and Excel

·Superior attention to details

·Excellent communication skills

·Managerial skills

·Problem solving skill

·Knowledge impacting skills

Experience

SUPERVISOR/ UNIT HEAD( CUSTOMER SERVICE REPRESENTATIVE) KNOWLEDGEWARE TECHNOLOGIES LTD (JAMB CBT) OCTOBER 2017 – August 2019

·Supervises the front desk personnel

·Send daily sales report to the Chief operating officer and accountant.

·Promote services and product on social media

·Liaise with front desk personnel to handle customer complaints, provide appropriate solutions and follow up to ensure resolution.

·Receive and answer calls pertaining to product offered by the company

·Ensure revenue, expenses and cost is properly recorded.

·Prepared payroll.

·Issued Receipts.

·Manage petty cash.

CASHIER/ FRONT DESK OFFICER KAMDI COMPUTER LTD MAY 2017- JULY2017

·Prepared financial statements and maintain proper records of financial transactions.

·Compiled asset schedule and update asset register.

·Issued receipts.

·Managed petty cash.

·Handled bank transactions.

·Prepared reports on expenses

·Maintained and manage account.

·Prepared payroll.

·Received payment from clients and track other transaction.

·NIGERIAN CUSTOMS (NYSC) ABUJA JULY 2016 - APRIL 2017

·Assisting in administrative activities such as typing, photocopying and printing.

·Assisting the GIZ-ECOWAS in preparing and packaging workshop items for ECOWAS delegates.

·Facilitated secretarial efforts, such as photocopying, typing and printing documents.

·Assisting in organizing the proposed ECOWAS Customs Code legislation according to French, English

· and Portuguese languages.

·Welcome and registered foreign delegates

TEACHER MEGLEY CHILDREN SCHOOL FEBRUARY 2015- APRIL 2016

·Provide informative presentations to students and ensure all students fully comprehend all aspect of the curriculum.

·Work closely with other staff to efficiently plan and coordinate work.

· Keep good attendance record of students.

·Prepare lesson note for weekly classroom teaching

PROMOTER GUINNESS NIGERIA AUGUST 2012 - 0CTOBER 2012

·Welcoming of West African Delegate

·Demonstrating and providing information on promoted products/services.

·Distributing product samples, brochures, flyers etc. to source new sales opportunities.

·Market promoted product in outlets.

Education

BACHELOR OF SCIENCE IN EDUCATION POLITICAL SCIENCE 2014 UNIVERSITY OF NIGERIA, ENUGU.

Certifications

·HIV/AIDS reproductive Health- completed

·NYSC certificate - completed

·Certificate in Project management – completed

Personal Information

Date of Birth: 20 November, 1987

Place of Birth: Lagos, Nigeria

Gender: Female

Nationality: Nigerian

State of Origin: Imo state

Marital status: Married

Languages

·English (Very good user)

·Igbo (Native user)

·Yoruba (Good User )

References

Available on request

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