RANA AL UMARI

647-***-**** • adi79v@r.postjobfree.com

RECRUITMENT MANAGER

PROFILE

Awarded for outstanding student recruitment

Provided daily accurate data entry to CRM, Excel, Access, ROSI, Banner, and Moodle

Researched and identified potential clients in the public, corporate, and non-profit sectors and

data mined information about their activities, biography, affiliation, news, and contact details

Successfully marketed the organization, explained mission and vision, and held meetings with

potential clients and key clients, and increased conversion rates by 80%

Developed marketing materials, brochures, handouts, newsletter, website content

Conducted E-Commerce online marketing, and website promotion

Attended to client needs and solved problems applying critical thinking techniques

Researched and analyzed market information and prepared status reports/statistical pivot tables

Advanced skills in CRM, Word, Access, Excel, Adobe, Raiser’s Edge, Banner, CRM and Sales Force

Highly organized with strong communication, problem solving, interpersonal skills and ability to work

within fast paced environments

RELEVANT EMPLOYMENT EXPERIENCE

Community Resource Worker/Administrative Support -LINC, TNO-United Way, Canada, 2018-2019

Registers students in the LINC program and registers their children in the daycare

Calls clients on wait list for the LINC program

Inputs students’ data in CLARS and ICARE and other databases daily

Updates electronically all class lists, student attendance, and student records

Answers phones, responds to emails, orders office supplies, and calls maintenance

Greets customers and visitors

Communicates with customers, responds to their questions and provides excellent customer services

Prepares letters to students to use in their citizenship application

Distributes TTC tokens and maintains the balance sheet for the Finance Department

Prepares monthly petty cash balance sheet

Makes flyers and prepares marketing materials

Performs reception duties, sets up the electronic safety alarm and locks up the office

Attends all TNO meetings and takes minutes of the meeting and updates the website

Interpreter, MCIS Language Services, Canada, 2013- Present

Interprets and sight translates in Arabic and English at the Immigration and Refugee Board,

Service Canada, courts, tribunals, hospitals, schools, social works, insurance companies, and legal offices

Recruitment and Internal Sales Assistant, MCIS Language Services, Canada, 2013-2014

Schedules and attend meetings, plans outreach operations, makes calls, and prepares reports

Applies public relations practices and cultivates excellent business relationships

Communicates client’s feedback on services and obtains information about competitive pricing

Researches, identifies, and organizes events/conferences and increases company profile

Provides excellent customer service, attends to clients’ needs, & provides problem solutions

Provides data entry, creates, maintains, and updates information on CRM and Excel

Collaborates with the business development team and brings in new clients

Donor Relations Assistant, Canadian Breast Cancer Foundation, Canada, 2012

Researched, sourced, and communicated with potential donors

Secured donations, collected checks, and processed e-payments

Updated marketing materials, brochures, banners, website content, and newsletters

Prepared and delivered power point presentations and increased profile

Marketed the foundation and communicated marketing materials

Stewarded donors and provided creative and timely solutions to problems

Established a donors database on Excel and Raiser’s Edge and performed data validation/data integrity

Registrar Assistant, University of Toronto, Canada, 2011 – 2012

Effectively communicated with applicants, collected their credentials, and communicated results

Updated marketing materials and coordinated the department’s marketing activities

Participated in conferences and events

Administered and electronically processed clients payments and recorded their transactions

Managed and updated clients database on CRM and Excel

Briefed and counseled clients and responded to inquiries and provided excellent customer services

OTHER WORK EXPERIENCE

Manager- Career Department/Internship-Abu Dhabi University, UAE 2008 – 2010

Outreach Program Coordinator, American University of Sharjah, UAE 2007 – 2008

Employer Relations Coordinator/Job Developer, Higher Colleges of Technology, UAE 2000 – 2006

EDUCATION/PROFESSIONALDEVELOPMENT:

CILISAT Community Interpretation Certificate, Canada 2014

Personal Information Protection and Electronic Documents Act (PIPEDA) Certificate, Canada 2013

Donor Relations/Customer Services Certificate, Working Skills College, Canada 2013

Sales and Marketing Connections Certificate, Humber College/Access, Canada 2011

Bachelor of Science Degree (Business Economics), Lebanese American University, Lebanon

REFERENCES: provided upon request

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