SARA GUTIERREZ

WORK EXPERIENCE

Sept ****/- Jan/2021. Teleperformance: Customer Service Target.com

●Productive and cuality service for customer

●Responding the telephone with inquiries and mantenances for customers

●Listen attentively to caller needs to ensure a positive customer experience.

●Ensured customers were satisfied with every part of the call, making sure the customers needs were satisfied

●Attending 40+ calls per day

April 2020/- Agst/2020. Sykes: Customer Service

●Productive and cuality service for customer

●Responding the telephone with inquiries and mantenances for customers

●Listen attentively to caller needs to ensure a positive customer experience.

●Ensured customers were satisfied with every part of the call, making sure the customers needs were satisfied

●Attending 45+ calls per day

Jan/2019 - Jan/2020 Gigster Inc: Customer Service Associate Remote (contractor)

●Prematurely landed a freelancer job as a high schooler - Big brother helped me.

●Report directly to Project Manager and work closely with clients to support their operations

●Contribute to client's efforts to get better experience while using the Gigster platform.

●Deliver top-notch customer service to clients in the US.

Jan/2018 - Jan/2019 IPEC: Catering Service for High School Students

●Builded long-term relationships with high school students

●Implemented customer service to take care of clients orders

●Supported my Mom’s business while learning english on the side

●Developed my own english accent listening to Youtube and Netflix shows.

EDUCATION

2015 - 2019 Liceo Luis Dobles Segreda, Costa Rica.

●Very proud of graduating high school while helping my mom’s small business

●Enjoyed every english project since I really love the english language

●Focused on learning about myself and others, I know care and feel empathy.

●Won more than 5 dancing shows. (yes, I can twerk)

●Sykes academy english course 1 month english training

ADDITIONAL INFORMATION

Twerk Dancer: Designed twerk online classes to help twerk, while staying at home. Currently more than 25 girls like my videos on twerking. It’s my passion. I hope to help a lot of girls twerk.

Dancehall female dancer: 2 years of experience as a dancer, working and training in Dancehall Female school Costa Rica. Specialized in different elements in the art: flexibility, moves steps, physical conditioning.

CERTIFICATIONS

2018 English: Duolingo All Curses Done

2019 Twerk School: Online curses done (https://www.twerkschool.com/)

2020. Sykes academy: english certificate

2020. Dancehall female School Costa Rica.