Engineer Medical
Resume:
Rodel Cabuang
Printer - Service Engineer
Al Butina
Sharjah, UAE
adi74e@r.postjobfree.com
EXPERIENCE
Gulf Commercial Group, Abu Dhabi — Service Engineer December 2017 - July 2020
● Monitoring the MFM machine using MYQ Application & provides user training.
● Troubleshoots for disruption in the performance of printer/copier/scanner
● Install new photocopier machine & configure to network
● Manage response time for customer service call and preventive maintenance
● License, Firmware update and Card reader Installation
● Programming the card reader and user pin code
● Printer Driver Configuration through My Q & Knowledgeable on My Q troubleshooting.
● Configure advanced scanning such as scan to LDAP, scan to SMB, scan to FTP, and scan to SMTP
● Troubleshooting of all the problems related to network and MPS as well as hardware issues
● Integrating the software according to customer network & requirements
● Responsible for installing newly received copier machines and ensuring connection to the network.
● Trains customers on the proper usage, operations and minor troubleshooting of copier machines.
● Provides fast, fair, and competent product services to the customer, which includes thorough cleaning and review of problems on each visit.
● Communicate the complex technical issues and solutions to co-management to drive the issue to the solution.
SKILLS
MY Q
MFP Printer Installation
Network Configuration
License
Driving License and UAE
roads knowledge
LANGUAGES
English - Fluent
Tagalog - Fluent
Arabic - Fair
Gulf Commercial Group (Tawam Hospital), Al Ain
—Resident Engineer
November 2008 - December 2017
● Performs full range of maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance.
● Ability to support multiple products (Multi-Product Trained)
● Maintain customer satisfaction.
● Maintain an accurate Printer stock inventory
● Participate in monthly meetings and communicate equipment problems and solutions to fellow technicians.
● Escalate service and customer issues to Master Technicians or Management as appropriate.
● Assist the sales department with installation of new or trial equipment to ensure proper placement and operation.
● Complete required paperwork / reporting neatly, accurately and on time.
● Promote equipment upgrades and the sale of maintenance agreements to clients.
Tawam Hospital, Al Ain — Medical Records Clerk
2004 - 2008
● Gather patient demographic and personal information.
● Issue medical files to persons and agencies according to laws and regulations.
● Help with departmental audits and investigations.
● Distribute medical charts to the appropriate departments of the hospital.
● Maintain quality and accurate records by following hospital procedures.
● Ensure patient charts, paperwork and reports are completed in an accurate and timely manner.
● Make sure all medical records are protected and kept confidential.
● File all patients' medical records and information.
● Supply the nursing department with the appropriate documents and forms.
● Complete clerical duties including answering phones, responding to emails, and processing patient admission and discharge records.
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