Myisha Johnson

adi73t@r.postjobfree.com

630-***-****

SUMMARY

Client focused result driven professional with years of experience and a proven track record in national and key account management. Accomplished in developing and building internal and external business relationships, delivering against client commitments, crafting calculated strategies, and driving to positive business results. Ability to identify development opportunities, provide tactical training, assist with revenue growth, and operational cost savings. Exceptional experience in operations management, analytical intelligence, problem-solving complex issues, and a strategic planner delivering innovative solutions on time and on budget in fulfillment of the business vision.

PROFESSIONAL EXPERIENCE

MAG USA

Key Account/Project Manager August 2019 - March 2020

Managed relationships with external key Business Partners & Stakeholders that fostered positive revenue growth

Collaborated with marketing, sales, finance to identified development information opportunities and provided communication resolutions to open issues in an efficient and effective manner that exceed customer expectations

Strategically managed creative report metrics providing strategic data and feedback on account progress, goals and forecast to ensure organization initiative alignment

Managed contract process through implementation while strategically collaborating with internal business units while managing external partners expectations in success of product launch

Managed continuous collaboration with executive team and intern business units to identify product growth and revenue opportunities while reviewing existing product features to ensure competitive stability

Managed external partners system issues to ensure resolutions and deliverables were prompt and exceeded expectation providing effectiveness and customer satisfaction

CardConnect, King of Prussia, PA

National Account Manager July 2015 – August 2019

Collaborated with external partners and internal units to identify product and drive revenue growth opportunities

Strategically managed client’s electronic payment portfolio and provided payment solutions that fostered operational cost saving and revenue growth

Analyze vendors monthly statement to ensure pricing was applied correctly

Developed and maintained Standard Operating Procedures (SOP) and Service Level Agreements (SLA) software for business units and provided on-going training to ensure compliant

Strategically implemented client facing via phone, email, onsite and video visits to ensure clarity of process, workflow gaps are identified, and concerns are resolved efficiently and effectively

Participate in on-boarding for new accounts while addressing any questions or concerns and enhancing customer experience

HB Fuller, Aurora, IL

Customer Support Manager February 2014 – June 2015

Collaborated with internal units and business partners to help identify service development opportunities, and workflow gaps providing strategic plans for efficiency

Managed business growth opportunity process with former and existing clients to increase revenue

Managed training development opportunities for business units to ensure processes, product information and best practices were understood accurately

Managed ordering and shipping process to ensure delivery lead timelines were adhered and client’s expectations were met

EDUCATION/CERTIFICATION

Governor’s State University, Chicago, IL Dec 2020

Certified Associate in Project Management

DePaul University, Chicago, IL Jan 2021

Bachelor of Arts in Business Administration

College of DuPage, Glen Ellyn, IL June 2010

Associate Degree in Paralegal Studies

SKILL SET

Customer Service Mentoring/Coaching Risk Mitigation

Onboarding Skills Process Improvement SLA Development

Leadership Development Project Implementation SOP Development

Time Management Management Skills Team Building

TECHNICAL SKILLS

AS400 Microsoft Suite Salesforce SAP JIRA Confluence

COMMUNITY INVOLVEMENT

-Women’s Resource Network (Member) 2009

-Business Professional of America (Member) 1990

ACCOMPLISHMENTS

-Developed and managed survey process to compile and track data for Net Promoter Score

-Increased departments external Net Promoter Score by 15%

-Retained multiple exclusive clients to decrease the churn rate and saved over 500k in revenue

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