William C. Murphy

Phoenix, Arizona ***** • 480-***-****

adi73e@r.postjobfree.com

Key-Account/ Client Relationship Manager

15+ years’ achievement navigating diverse companies through period of accelerated growth

Exemplary capabilities to assess client needs and provide top-notch services to foster productive relationships

Growth-focused in stewarding accounts to ensure loyalty, retention, increasing year-over-year revenue

— Areas of Key Emphasis —

• Business Development

• Team Leadership

• Consultative Selling

• Key-Account Management

• Technical Presentations

• Project Life Cycle Management

• Prospecting, Negotiation & Closing

• Client Relationship Management

• Territory Management

Signature Achievements

Recovered lapsing account and attained sister company contract which boosted account revenue 300%.

Led the charge into unexplored West Coast territory, securing $2.5M in new sales for company.

Project managed delivery of Online Benefit Enrollment web sites for clients, maintaining $1M annual revenue flow.

Professional Experience

Enrollment Support Specialist Chubb Ltd, Rosemont, Illinois 2017 – 2020

Reinforce enrollment program implementation, providing pre and post enrollment support to internal sales organization and clients. Own all aspects of enrollment lifecycle, including account review, underwriting, data file processing, and billing. Review and analyze accounts, providing insights to account manager on enrollment decisions. Control payroll functions through conduct of audit. Key Accomplishments:

• Assessed and resolved billing and remittance issues, conducting root cause analysis.

• Led the charge into conducting hospital sponsored charitable marketing programs.

• Built and nurtured relationship with business development managers, brokers and employer partners, driving bottom-line growth and achieving enrollment target.

Transition Specialist JP Morgan Chase & Co, Chicago, Illinois 2016 – 2017

Held accountability for $1.5B commercial spend accounts portfolio of company and external clients, including Neiman Marcus, Dr Pepper Snapple Group, and PF Chang’s China Bistro. Key Accomplishments:

• Prepared and delivered 25+ process change presentations to C-Level executives of client companies.

• Reconfigured clients’ multiple commercial card systems to accommodate specific program changes.

Client Relationship Manager Business Broker Resource, Scottsdale, Arizona/ Chicago, Illinois 2009 – 2015

Engaged with prospective B2B clients within small businesses segment and finalized business transfer contracts. Guided clients throughout entire deal management process, including negotiation, documentation, analysis, and finalization. Capitalized knowledge of the U.S. Small Business Administration rules. Key Accomplishments:

• Spearheaded marketing strategies directed at potential buyers; finalized $10M business sale contracts.

• Established MPSP (most probable selling price) for clients’ businesses, leveraging statistical modeling techniques.

• Prepared business exit strategy, ensuring sell out of clients’ businesses at fair market value.

• Created information memorandum to market businesses to potential buyers.

Director IRI, Scottsdale, Arizona 2008 – 2009

Identified, researched, and engaged with prospective enterprise-level businesses across West Coast territory to secure marketing automation software contracts for software-as-a-service (SaaS) portal; held responsibility for $2.5M in annual account revenue. Involved in opportunity identification, pipeline building, and deal finalization. Conducted technical presentation and software demonstration. Contacted, scored, and qualified B2B (Business-to-Business) leads generated. Leveraged negotiation skills to close sales. Key Accomplishments:

• Built above target pipeline with major accounts and augmented sales growth of client.

• Harnessed current customer up-sell and cross-sell potential resulting in 120% targeted sales growth in 2008-2009.

Implementation Specialist Infinity Software Solutions, Scottsdale, Arizona 2004 – 2006

Established and developed Online Employee Benefits Enrollment Software Company from scratch. Provided strategic leadership for the startup. Spearheaded vision, strategy, and execution of business operations. Key Accomplishments:

• Interfaced and finalized service contract with two national-level past customers within two months, bolstering revenue by 200%.

• Deployed 30+ insurance vendor electronic data interfaces for all clients.

Implementation Specialist Buck Consultants, Phoenix, Arizona 2006 – 2007/ 2001 -2004

Spearheaded eight-member benefit administrator team, implementing programs for 300-100,000 employee groups. Mapped and filtered HRIS (human resources information system) data. Created specifications and tested insurance carrier electronic data interfaces. Provided deployment and ongoing maintenance support for annual enrollment employee benefit plans and eligibility data to multiple clients. Key Accomplishments:

• Demonstrated stellar performance and possessed outstanding record of service; rehired and reinstated by company.

• Deployed and administered Online Employee Benefits Enrollment web sites, maintaining $1M annual revenue.

• Achieved 100% on time rating for ad hoc reports and open enrollment beginning dates.

• Retained dissatisfied client by addressing current needs and pain points which led to a multiyear contract and sister company’s agreement worth 300% additional revenue growth.

• Envisioned and created benefits plan design document system.

• Spearheaded implementation of key-account strategies, expanding client base and boosting revenue.

Education and Credentials

Master of Business Administration

Keller Graduate School of Management, DeVry University, Lincolnshire, Illinois

Bachelor of Science in Business

Miami University, Oxford, Ohio

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