R É S U M É

MICHAEL RAFAEL CABUDOL

ADDRESS * * ***** **. ***** PARK, IL 60181

ILLINOIS 60181

E- MAIL adi6yp@r.postjobfree.com

MOBILE 630-***-****

EMPLOYMENT HISTORY:

MAR 2012 TO SEPT 2020 The Peninsula Chicago

Technology Technician

Built & setup a HP sever rack and installed/configured Microsoft Server and Linux OS in 10 HP Proliant Servers including configuration of servers pluggable HDD drives. Setup KVM console and redundant power supplies. Also installed Core HP & Cisco Switches.

Setup/ install Distribution switches, Stacking cables, fiber SFP Module. Installed patch panel and Panduit wire management in 10 Open Bay Racks.

Assist in the implementation of Hotel’s In -Room Automation. Configuration/setup of access point, switches, tablets, Network TV, Linux boxes. Touchscreen Panels, LED lights and Audio Video Controllers. Deployed Switches and edited scripts if necessary. Layout Data Cables

Manages In-Room Android Tablets, updating APKs and Firmware using SOTI MobiControl.

Maintains Desktops, PC Applications and security update/patches using Manage Engine.

Provide level 1 and 2 IT support. Document all major system errors or problems and escalates unresolved cases to Concern support vendor.

Assist in all project implementations for software and hardware rollouts, Draft users guide manual

When necessary

Assist and support Disaster Recovery process for all critical hotel applications and IT infrastructures.

Helps Implement network security policies and procedures, fix or secure possible threat areas as regularly provided by the IT Security penetration scan reports.

Maintain a safe and secure work environment, developing personal growth and opportunities.

Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and awareness of the latest technology.

Perform system backups and recovery and identify health status of all Active Equipments.

Install and maintain ELV systems in the guest rooms. This includes but not limited to Bedside Tablets, Room Lighting Control, VOD/TV, Wall Panels, Data / Voice Connectivity, WLAN and Lan Switches.

Provide end user helpdesk support and assist Guest rooms house calls generated by HotSOS or f

Support and maintain POS, PMS & Back of the Houser systems, Guest Wi-Fi, public & functions areas and other HSIA related infrastructure.

Windows Active Directory / Hyper V - Monitor system performance, maintain the addition and deletion of user access, access group, computers and servers.

JAN 2011 TO DEC 2011 Oakwood Premier Joy Nostalg Manila

I.T. Manager

Contributes to ensuring that the IT needs for Oakwood Premier Joy Nostalg Center or OPJNC is continually identified and that the necessary business solutions are provided to the operation(s)

Responsible for project management of IT technology implementations, including networks, interfaces, PABX & Telephone Systems, wired and wireless broadband into OPNC.

Responsible for the overall operational management of the IT Department to ensure all IT systems are operating at optimal efficiency.

Develops and maintains an on-site technical staff of technically competent professional to support Guest’s internet related need.

Cooperates in the development of long-range plans with the formulation of goals, consistent with the objectives of the Hotel.

Analyzes all fiscal requirements for the I.T. department, including staffing if any, equipment, supplies and outside services. Prepares expense and capital budget recommendations and monitors and reconciles their expenditures.

Responsible for the performance, safety and security of the Hotel’s IT hardware and software.

Works closely with division and department heads to encourage the productive use of IT capabilities.

Assist guests in all computer issues such as internet connectivity, VPN connection, email, video conferencing, teleconferencing, IP telephony, Installation of switch/hub or router WIFI access point) if requested by guest and provide Public/Live IP address if requested.

Maintains an awareness of the latest technology, trends and developments in the IT industry as they relate to the Hotel’s goals and objectives.

Coordinates with suppliers for support issues, preventive / systems maintenance & product quotations.

Review current literature concerning Internet & network support training offerings. Recommends courses to be taken and coordinates the scheduling of attendees with the Training Manager

Review current literature concerning Internet & network support training offerings. Recommends courses to be taken and coordinates the scheduling of attendees with the Training Manager.

Audits IT facility to ensure that the established policies are followed and that appropriate controls are in place.

Evaluates new application proposals recommended by staff and estimates the system resources needed. Develops a tentative schedule of man-hours and makes preliminary cost projections

Monitors and manage the release and delivery of outside hardware repairs.

Ensures that adequate back-up units are on stand-by

Monitors system development to ensure that the system designed is consistent with the user needs expressed in the functional specification.

Acquaint users with the potential benefits of new computer systems by discussing the Hotel’s use of current technology and its application to present problems

Conducts training on the use of computers and software applications for other departments/division.

Coordinates and facilitates annual Internal/External computing audit and provides response and follow-up to recommendations/implements improvements

NOV ’98 TO DEC ‘11 The Peninsula Manila

Assistant IT/ESD Manager

Provide Systems Maintenance and support on the following systems.

- OPERA PMS,S&C,ORS,OXI

- Fidelio Inventory System

-Vingcard VISION door security system

-FCS Call Billing System, Voice Mini Bar, FaxMail Server

-Micros 9700 Point Of Sale System

-SunSystems (Back Office)

-Aleder Frequent Flyer Program

-ELV in-room system

-Hotel Guest’s Broadband Access

Assists the IT/ESD Manager in evaluating and recommending products that will be used for the management & operation of all systems.

Works closely with the IT/ESD manager in planning all fiscal requirement for the Department including staffing, equipment, supplies and outside services. Prepares expense and capital budget recommendation.

Evaluates and recommend products and services that will be used for the management & operation of the different systems.

Assists in the development of long-range plans with the formulation of goals

consistent with the objectives of the hotel.

Prepares monthly action plans and progress reports.

Document all major system errors or problems and escalates unresolved cases to

Concern support vendors.

Reviews/updates and design Software/Hardware security policies, Backup-scheme and Disaster recover procedures.

Monitors and manages the release and delivery of outside hardware repairs.

Ensures that adequate back-up units are on stand-by.

Assists various Tele-Communication companies in setting up the Hotel’s different data communication ; Frame Relay, VPN,Leased Line,xDSL lines

Coordinates with suppliers for support issues & product quotation

Provides helpdesk call support to end users . Resolve, escalate or delegate support calls to best available IT-ESD staff on-duty.

Performs duties and responsibilities of the IT-ESD Manager in his absence

SEPT 94 TO NOV 95 HOPESEA INFORMATION SYSTEMS PHILS.,INC. Systems Engineer (Micros System’s Group)

Assigned in installation, programming & implementation of Hospitality Management System(Micros 8700 POS) under SCO Unix in different Hotels and Restaurant;

The Grand Boulevard Hotel, Subic Bay Resort & Casino Hotel, Davao Insular Hotel, Shangri-la Hotel, The Peninsula Manila, TGI Fridays

Conduct user training to Hotel’s Personnel (Income Auditor, Financial Controller, Cost Controller, Cashiers and restaurant staffs).

Trained and Updated new systems engineers, sales executives to enhance their

Knowledge on the products that we support.

Assisted & supported sales executives on technical aspects during products demonstration, preparation, assembly, testing and delivery of products.

Provided Help Desk support to technicians and customers .

Involved in the design, planning, management, implementation, monitoring and testing of network systems.

Provided outsourcing services regarding network cabling layout and design.

Evaluated and recommended products and services that will be used for the management and operation of the network systems (POS).

Involved in the preparation of I.T. ralated exibit

Performed on-site or off-site repair, setup, installation and re-programming of software or hardware.

JUNE 93 TO AUG 95 HAMMONIA MARINE SERVICES

EDP Assistant (UNIX SYSTEM)

Supervised the cabling and installation of the network cable for the SCO Unix V Local Area Network.

Assisted in the installation and configuration of the SCO system V and Lan-Smart Network Operating systems.

Installed and configured all Wyse Terminals that are connected to the Unix Server.

Provided hardware and software support for all office personnel.

Making certain that adequate backups are made and stored for future use.

Applied operating system updates and maintenance fixes.

Maintained the Crewing Personnel System – Programming, Data Entry and Report Customization.

Troubleshot & maintained all communication machines like modem, telex, ComText & fax machines.

Troubleshot & maintained all computer hardware and software related problems.

SEMINARS/TRAININGS ATTENTED

MICROS FOOD AND BEVERAGE MGMT. SYS. -PROGRAMMING, INSTALLATON TAINING

BY BARRY LOWENTHAL OF MICROS SYSTEMS, INC U.S.A

GALLERIA SUITE, ORTIGAS AVE.Q.C.

SANTA CRUZ OPERATING SYSTEM & MICROS 8700 HMS PROGRAMMING/SUPPORT

BY V-TECH HONG KONG LTD.

STATE CENTER BLDG., BINONDO MANILA

SERVICE PLUS PROGRAM

BASIC EFFECTIVE SUPERVISORY TRAINING

THE SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE

TRAIN THE TRAINOR

HIV EDUCATION FOR HOTEL MANAGERS AND PERSONNEL IN METRO MANILA

BASIC LIFE SUPPORT TRAINING

FIRST AID TRAINING (STANDARD)

THE PENINSULA MANILA

COR. OF MAKATI AND AYALA AVENUES . MAKATI CITY

MAGIC PRORAMMING TRAINING

MAGIC PHILIPPINES

VISARD BLDG, SEN GIL PUYAT AVE., MAKATI CITY

MS POWER POINT 97

MS WORD AND EXCEL 97

DATAQUEST ACADEMY

8728 PASEO DE ROXAS, MAKATI CITY

MAGIC PROGRAMMING TRAINING

MAGIC PHILIPPINES

VISARD BLDG, SEN. GIL PUYAT AVE., MAKATI CITY

LINUX 101 – BASIC LINUX INSTALLATION AND CONFIGURATION

Q-LINUX SOLUTION, INC - PHINNA BUILDING, MAKATI CITY

SMC NETWORKS TECHNICAL SPECIALIST

MSI-DIGILAND (PHILS.)INC.

LIBIS QUEZON CITY

VISUAL BASIC 6.0 DATABASE PROGRAMMING WORKSHOP

VISUAL BASIC 6.0 LEVEL 1

NEW HORIZON COMPUTER LEARNING CENTERS

AYALA AVENUE,MAKATI CITY

ADVANCED MICROSOFT EXCEL 2003 (MODULES 1,2,3 & 4)

DB WIZARDS

AYALA AVENUE,MAKATI CITY

VISION XL FOR EXCEL

Micros Fidelio Philippines

AYALA AVENUE, MAKATI CITY

HARDWARE SERVERS Compaq Proliant, NEC & DELL

ROUTER /SWITCHES Cisco, HP,Linksys DLInk

NETWORK FIREWALL Cisco ASA - Fortinet

STORAGE HP Storage Works, Synology

WLAN Controller Ruckus

Network Access AAA Nomadix, Antlabs,

FIXED AUDIO SYSTEM QSC Q-sys,

OTHERS IP Phones, Polycom, CCardVerifier

SOFTWARE NOS Windows 20xx Servers, Ubunto Linux SCOUnix,

OS VMware,Windows 10, Ubunto Linux, Apple IOS

REMOTE MANAGEMENT Manage Engine, PRTG, SOTI Mobi Control

MAIL SOFTWARE MS Outlook, Novell GroupWise,

OFFICE PROGRAM MS Office 365

SERVICE MANAGEMENT HotSOS

BACKUP ArcServeIT, Symantec Backup Exec, Veritas

ANTI-VIRUS Trend Server Protect, Trend Office Scan,

Sophos, Norton Anti-Virus, Mcaffee Viruscan

REMOTE ACCESS PcAnywhere,Citrix, VNC, VMWare,

DATABASE Oracle,SQL,Magic 8 Software,X-base,Paradox, Access,

EDUCATION

COLLEGIATE SAN PABLO MAJOR SEMINARY 1988 - 1988

BAGUIO CITY

B.S. IN PHILOSOPHY 1 SEMESTER

SAINT LOIUS UNIVERSITY 1988 - 1989

BAGUIO CITY

B.S. IN ELECTRONIC & COMMUNICATION ENG’G. 3 SEMESTERS

AMA COMPUTER COLLEGE 1989 - 1992

MAKATI CITY

B.S. IN COMPUTER SCIENCE

GRADUATED 2nd TRI-MESTER OF DECEMBER ‘92

PERSONAL DATA

CIVIL STATUS - MARRIED HEIGHT - 5' 9"

CITIZENSHIP - AMERICAN WEIGHT - 165 LBS

RELIGION - CATHOLIC BIRTH DATE - 29 /09/71

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