Social Media Executive

Johnny Beckworth

312-***-**** adi6qd@r.postjobfree.com

Johnny’s Portfolio

Profile

Collaborative and efficient strategist with strong experience in communications, marketing and advertisement. Analytical thinker possesses a keen capability to adapt in any environment and with any team, to ensure productivity and overall project execution and management. Proven success in webpage traffic development through engaging content creation and social outreach and media outreach. Work Experience

Uber Chicago, IL

Sr. CSR, Social Media March 2020 – Present

• Stakeholder & executive response management; Executive Leadership Team, Employee Escalations, Social Media Influencers

• Quickly identifies and responds to untagged social media mentions of Uber from users whose influence is critical to Uber’s success

• Provide unparalleled, end-to-end social media support experiences and resolutions for key community influencers

• Mitigate brand risk by providing seamless and timely support for users whose experience could impact Uber’s narrative through social media exposure

• Be a subject matter expert and own support processes that can be highly complex, urgent, and sensitive

• Use of data and excel, to provide reports on trends and issues based off social listening and research

• Leverage multiple resources to inform and support critical decisions Apple Chicago, IL

RCC Sales Expert August 2020 - Present

Product Specialist November 2019 – August 2020

• Promoted to online retail team for sales support, Retail Contact Center

• Consistently learning on the fly in a fast-pace and ever-changing environment, highly agile

• Responsible for answering and the delivering results in an ambiguous environment

• Maintain customer satisfaction while troubleshooting and solving issues on customer’s technical devices

• Providing feedback and receiving feedback between peers and leaders, creating a space for team evolution Holistic June 2018 – March 2019

Digital Communications Intern Chicago, IL

• Created original written and visual content for website and social media channels; blog development, newsletters, conducting interviews, creating branded videos for this start-up aimed at improving DEI efforts in organizations

*increased webpage visits 38% within three months

• Managed all calendars for organization and chief executive office, meeting delegation, project management, executive communication

• Management of company data, client information, overall organization of resources, documentation and work processes

• Used Excel to compile, analyze data; develop reports and insights for clients

• Managed and tracked social media channels and engagement Journyz from Zinda Spring 2019

Account Executive Intern Chicago, IL

• Developed social media campaign and creative content for client

• Managed communication and project management with client to ensure quality production and objectives were being met

• Conducted market research, planning and use of insights to develop creative concepts and brand identity Education

Columbia College Graduated December 2019

Bachelor of Arts, Social Media & Digital Strategies, GPA 3.2 University of Chicago

Certification of Data Analytics for Business Professionals December 2020 Skills/Certifications

• Experienced in SQL, Tableau, writing press releases, conducting media outreach, internal and external communications, Mintel

• Proficient in Word, Excel, Salesforce, Canva, Cision, certified in Google Analytics, Photoshop, InDesign, Buffer

• Skilled in data analytics and mining, social media management, campaign development, event planning, project management, Operational Development, HTML, CSS, and JavaScript

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