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Sales Representative Service

Location:
Honolulu, HI, 96813
Posted:
January 05, 2021

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Resume:

Kalena Kualapai

Professional Summary

Kalena holds good13 years in Customer service positions as well as a good experience as a Phone sales representative and management skills, proficient in customer service.Passionate and motivated, with a drive for excellence.

Education:

GED, James Campbell High School, Ewa Beach, HI Jul 1999

Technical skills:

Customer and Personal Service Administration and Management Judgment and Decision Making Active Learning

Sales and Marketing, Clerical Active Listening

Professional Experience

Foodland, Honolulu, HI Feb 2019 – present

Deli clerk

Watanabe Floral, Inc, Honolulu, HI Jan 2014 Dec 2018

Phone sales representative

Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Create, maintain, and enter information into databases.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Complete forms in accordance with company procedures. Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material.

Locate and attach appropriate files to incoming correspondence requiring replies.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Provide services to customers, such as order placement or account information.

CVS Photo Ewa Beach, HI Sep 2015 Feb 2016

Overnight Supervisor

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Complete forms in accordance with company procedures. Maintain scheduling and event calendars.

Provide services to customers, such as order placement or account information. Establish work procedures or schedules and keep track of the daily work of clerical staff.

Manage projects or contribute to committee or team work. Order and dispense supplies.

Supervise other clerical staff and provide training and orientation to new staff.

Fairwinds of Rio Rancho, Rio Rancho, NM Jul 2001 Oct 2010

Dining room supervisor

Greet guests and seat them at tables or in waiting areas. Provide guests with menus.

Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

Answer telephone calls and respond to inquiries or transfer calls. Take and prepare to-go orders.

Operate cash registers to accept payments for food and beverages.

Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

Inspect dining and serving areas to ensure cleanliness and proper setup. Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

Receive and record patrons' dining reservations.

Hire, train, and supervise food and beverage service staff. Prepare staff work schedules.

Confer with other staff to help plan establishments' menus.

Plan parties or other special events and services. Perform marketing and advertising services.



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