Ntandose Lungile Conco

** ******** *****,******** **** South Africa • +27-84-807-****

• adi6dr@r.postjobfree.com

PERSONAL DETAILS

Title Miss

Surname Conco

First Names Ntandose Lungile

Race Africa

Gender Female

Marital Status Married

Date of Birth 15 September 1985

Nationality –RSA ID Number 850**********

EDUCATION:

Grade 12 -South Coast Academy 2004

Subjects- English, Afrikaans, Business Economics, Accounting

Currently in my second year studies towards completing a BA Communication Science degree- UNISA

OBJECTIVES:

To take up a position in Administration,Clerical,Assistant and Customer Service To work for an organization that takes care of, and prioritizes the customer’s needs efficiently and empathetically

TECHNICAL SKILLS

•Working knowledge of Microsoft Office Word and Excel as I took an ICDL course at UNISA

•Computer literate

•Able to use office equipment such as faxing,printing scanning

•Administrative duties such as filing,ordering,answering and making phone calls,processing

•Sales force, desktops, laptops and mobile use

•Ability to work with online applications and programs such as Cloud and good internet usage

•Familiar with Social Media and the Online platforms

•Writing skills

TRANSFERABLE SKILLS:

•Proficient in English communication skills(written and verbal)

• Good listening and typing skills

•Reliable, dedicated and hardworking

•Good customer service and ability to work with public in professional and empathetic manner

•Troubleshooting and very good problem solving skills

•Assertive but demonstrate empathy

•Accuracy and pay attention to detail

•Patient and able to resolve conflict with irate customers

•Very good multitasking abilities

•Able to think on my feet

•Ability to work in a team and independently

CAREER HISTORY:

Nature’s Bounty - (Health products and supplements) Company

Call Centres International (CCI) Consultant (February 2019 -

June2019)

-Customer Service/Sales Consultant

-Assisting customers with the processing of orders, preparing refunds and managing accounts

-Advising and educating customers about products and bundles available

-Resolving customer account queries and updating billing information

Stay-At-Home Mom (January 2016- January 2019

-Taking care of my children

-Helping with homework

Driving the children to/from school and extra-curricular activities

-taking care of and managing our home and my family

-Studied towards my BA Communication Science Degree (currently in 2nd year)

MTN Group - Mobile Telecommunications Company

Call Centre Consultant (January 2015- December 2015)

-Managing customer cell phone and data accounts for contract phone users

- liaising with different departments such as IT to resolve logged tickets and achieve minimum turnaround time

-Assisting and educating customers about available products and services such as airtime credit, data packages and internet activation on both mobile phones and internet

-logging and escalating queries to various departments

DISCOVERY HEALTH GROUP- Medical Insurance and Investment

Client Services Specialist (August 2010- February 2013)

- Processing claims for doctors, allied partners, hospitals and patients in order for them to be paid out to the relevant parties

-Faxing, printing, scanning and emailing customers daily to manage their medical information

-Typing and filing customer's documents online and physically

-updating client data for ease of use

Handling difficult calls

-troubleshooting and escalating queries to different departments

-Activating memberships for new and existing clients

-Giving advice on products and services offered for client’s ease-of-use

KFC- Kentucky Fried Chicken

Cashier and Packer(2004 and 2005 December Holidays)

-Using the till register to place orders for customers

-packing customer's orders

REFERENCES:

Discovery health medical scheme

Department- HR

Contact No - 031-***-****

MTN Group

Manager - Thabani Ngwaqa

Contact No - 083-***-****

Call Centre’s International

Department - HR

Contact No – +27-31-286-****

Kentucky Fried Chicken

Regional Manager- Afzal

Contact No-068*******

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