Security Manager

TERRY BOLING, CPP

Whitehall, OH ***** 614-***-**** adi69x@r.postjobfree.com

CAREER OBJECTIVE

I am an experienced manager with over 25 years of experience in the security and loss prevention industry and a veteran of the United States Military. I have exceptional managerial skills and communicate well with others, both verbally and in writing. I am seeking a position in your organization that allows me to utilize my leadership skills and team-building approach to support your organization’s short-term and long-term goals and establish targets for improvement in safety, quality, cost, and delivery.

Skills

Supervision and training

Policy/program development

Risk Assessments and Performance improvements

Cross-functional team management

Hospital, Manufacturing, Retail and Warehouse Loss Prevention, Campus and School security

Troubleshooting expertise

Customer experiences

Client relations

Leadership and team building

Verbal De-escalation, Win-Team and Lenel

License High Rise Security Director

Certified 1st Aid/CPR, AED

EXPERIENCE

Ohio Support Services, Columbus, Ohio

General Manager (June 2007 - August 2020)

Managed the day to day operation of the company.

Developed, coordinated, and implemented security operations for client sites.

Maintained proactive and effective partnership with clients through regular contact.

Evaluated service quality and promptly initiated necessary corrective action.

Directed supervision of all employees assigned to client locations.

Provided training to supervisors to ensure that their subordinates are trained to standard as required by client post orders and company policies and procedures. Trainer/Leader of plant fire brigade.

Enhanced operational performance by developing effective business strategies, systems, and procedures.

Communicated with management on a weekly basis to ensure business goals and management objectives concerning account overtime, training, direct labor rates and accounts’ receivable goals were met.

Promptly and effectively resolved legal, financial, human resources and administrative issues.

Responded quickly to emergency situations/alarms and contacted appropriate person based upon situation.

Accurately prepared account billing and payroll records in a timely manner.

Ensured company management was kept informed of all incidents and activities potentially impacting business operations.

Securitas, Dayton, Ohio

Site Security Manager (June 1998 - June 2007)

Managed the day to day security operations at the assigned client site, General Motors - Home Avenue Manufacturing Plant.

Provided high quality security services to protect people and property at assigned client site.

Managed a team of security officers and security supervisors including hiring/selection, scheduling, payroll, training, coaching, development, and support.

Coordinated necessary support services to effectively manage client site to meet or exceed financial and operational goals and provided quality customer service.

Handled any escalated security issues or emergency situations appropriately.

Ensured all required reporting and contract compliance requirements were met.

Developed, improved, and maintained effective relationships with both client and employees.

Meet with client representatives for status updates, addressed any issues or potential problems.

Assured regular communication of issues or program with client.

TERRY BOLING, CPP PAGE 2

Security Supervisor (March 1995 - June 1998)

Supervised a team of security officers, which included hiring/selection, scheduling, payroll, training, coaching, development, and support.

Participated in the recruitment selection, training, development, and retention of staff.

Developed staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.).

Assured that employee grievances were heard and resolved (with help from appropriate support employees, as required) and that personnel records were updated and accurate.

Meet all contractual scheduled hours with a minimum of unbilled overtime.

Coordinated and conducted site-specific on-the-job training, client-specific training, and annual refresher training for security personnel.

Developed/maintained operational procedures, site-specific operation procedures manual and post orders for security officers.

Managed uniforms, equipment, supplies, and vehicles, which included maintaining appropriate inventories and maintenance checklists.

EDUCATION

Bachelor of Science: Business Administration - December 2016

Ohio Dominican University, Columbus, Ohio

Associate of Applied Science: Law Enforcement - June 1995

Sinclair Community College, Dayton, Ohio

CERTIFICATIONS

ASIS International Member - Certified Protection Professional (CPP)

United States Army Achievement Medal, Good Conduct Medal and Overseas Ribbon

NOTE: I have a twin brother Jerry L. Boling. His information sometime shows in my individual profile. Please complete a proper background search and if there are any question, please give me a call.

REFERENCES

Available upon request

Contact this candidate