Howard Tyska

***** *. ********* **. **********, IL 60010

adi69r@r.postjobfree.com

224-***-****

SUMMARY

Secure a position in the cannabis industry. Left positions in IT went back to school to study Dispensary Operations and Patient Care. I’m a strong advocate of medical cannabis and want to be part of this fast paced evolving field.

EXPERIENCE

HSBC/Household International Prosepect Hts., IL

June 1986 –

April 2012 Sr. VP Network and Data Center Operations

Designed, implemented and managed 13 Customer Service Call Centers. .

Primary IT support for National and International functions including managing several off-site managers and staffs

Designed and implemented a highly available and secure network infrastructure

Created and executed a comprehensive Disaster Recovery Plan, including policy development, employee awareness, backup management and periodic auditing/fire drills

Actively managed Email Service Provider relations by ensuring industry best practices are followed to guarantee optimal domain deliverability - this includes periodic requirements review, setting up and maintaining customer feedback loops.

Provided routine reviews of staff and facilities.

Responsible for preparing and submitting the IT department's annual budget to company principals

Developed and maintained procedures for all administrative areas including facilities management and purchasing.

June 1980 - Baxter, Deerfield, IL

June 1986 Sr. Manager Network administration

Gathered requirements, designed, and developed voice and data networks and thoroughly tested software for internal users.

Worked closely with clients and partners to design interfaces to our businesses.

Traveled to client sites for installation and implementation of solutions.

May 1975 –

June 1980

IBM, Chicago, IL

Customer Engineer

Installed and maintained mainframe computer hardware and peripheral devices.

EDUCATION

Sept. 1971 –

1975 Bachelor of Science in Electrical Engineering

Bradley University, Peoria, IL

Sept 1976 –

May 1980 MBA – Management

Roosevelt University, Chicago, IL

Jan 2020 – Certificate Dispensary Operations and Patient Care

Aug 2020 Oakton Community College, Des Plaines, IL

SKILLS

Strong Customer Service skills in fast paced high pressure environments.

Computer and network systems

Understanding of Endocannabinoid system and how cannabis interacts with it.

Cannabis Strains

Patient Care interview skills and program development.

Team building and staff development

Community Involvement

Certifications

2020 Dispensary Operations and Patient Care

Red Cross

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