ALICIA NAVARRO

**** ****** *****-*******, **.

956-***-****

Desire a position as an Administrative Assistant in a full time position. I bring a wealth of experience in performing general administrative duties, including general secretarial and technical services for managers.

I’m a motivated and positive individual, who is also working towards my goals and who will not bring any one down.

HEALTHCARE SUPPORT

11/18/2019 TO 02/06/2020

As a program coordinator 1 was would schedule home reviews for clients of Superior Health Care.

I would schedule with the appropriate nursing staff depending on the region throughout the state of Texas

I participated in weekly staff meetings

SKYLINE AMBULANCE SERVICE

08/2019 TO 11/2019

I would prepare the daily billing for the services provided the day before

I would provide verification of services

I would assist with other office duties as well

SOUTHERN CAREERS INSTITUTE- ADMISSIONS REPRESENTATIVE: (Drive to far Harlingen)

05/07/2019 TO 07/21/2019

As an admissions rep I served the school in recruiting potential clients into attending our school to obtain a license or certification in a field that client would excel in.

Daily phone activity along with following up with enrolled students to ensure their success in completing their school and assist with daily issues that they are experiencing.

I would participate in daily staff meetings and be an active participant in that. I ended up reassigning due to the daily commuting of campus.

KEMPER (INFINITY) INSURANCE-INSURANCE UNDERWRITER:(Temp Assignment/Express Staffing)

03/04/2019 TO 05/01/19:

Handle incoming calls from policyholders who have questions on their policies, process payment and any claims they may be calling in about.

If I am unable to assist I provide detail notes to the policy and transfer to the correct department.

Verify coverages for insured, Infinity agents, State and lien-holders.

Insurance is provided in California, Arizona, Florida, Texas and Georgia and need to be able to provide answers for the appropriate state.

Each state has different policies and guidelines for need to be knowledgeable in guidelines and quick to look up correct answers through the resource guide while speaking with an insured.

ADMINISTRATIVE ASSISTANT-CIRCLE OF FRIENDS (CENTRAL OFFICE) COMPANY

03/03/2013 TO 05/23/2018

Managed and maintained executives’ schedules to include travel schedule.

Prepared memos, invoices, financial statements and various reports using word processing. Provided billing for all five adult day care centers.

My main responsibility was maintaining all five bank accounts for all five adult day care centers.

Reconciled all accounts using quick books on a monthly basis.

Prepared balance sheets, ledgers for each bank account, activity/ spending reports and assisted the CPA on all aspects of the accounts.

Gathered all documentation for CPA to prepare all yearly tax returns and reports. Assisted all center directors to be in compliance with all state regulations and USDA regulations.

OFFICE MANAGER-MAXIMUM SECURITY ALARMS

03/02/1998 TO 12/28/2012

Monitored all contracts for accuracy and that they met all the guidelines for purchase to Monitoronics, Int. to provide smooth funding.

Set goals and deadlines for sales staff and ensure all sales staff met state guidelines. Implemented procedural or policy changes to improve operations for office staff.

Maintained accurate inventory of equipment and inventory logs.

Also served as a “qualifying manager” for interested parties wanting to go into the alarm business.

Processed all office files and payroll for office staff and sales staff.

AREA REPRESENTATIVE-CHILD NUTRITION, INC.

10/1992 TO 04/2001(Start Up Contract Small Business Ownership)

I served as “area representative” for a USDA food program for registered family home providers that participated in serving nutritional meals to children in their care.

I monitored over 200 child care professional in the Rio Grande Valley, Beeville, Laredo and Corpus Christi.

I was responsible in monitoring their homes to meet state requirements and to evaluate their meals. Ensuring that all meals were complying with USDA requirements.

Provided quarterly trainings to all participants and daily assistance.

TEXAS DEPARTMENT OF HEALTH & HUMAN SERVICES (LICENSING DEPARTMENT)

03/1981 TO 09/1992

I served as Administrative Assistant to the Program Director of Child Care Licensing Division. Responsibilities included all clerical duties, preparing employee evaluations, tracking assignments of child care specialists.

I handled all incoming calls and would take minutes at all staff meetings. Provided trainings to all valley residents that were interested in obtaining a state license for child care.

EDUCATION:

MCALLEN, TEXAS

MCALLEN HIGH SCHOOL

SKILLS:

• Computer Literate

• Bi-lingual (SPANISH) fluent speaking, reading

• And writing

• Type 60 wpm

• Ability to train, supervise and motivate

• Experience in Quick Books, Excel and Microsoft programs

• Human Resource Management

ACTIVITIES:

Obtained numerous professional trainings during all of my employments. I am a fast learner and have the ability to multi-task. I have extensive experience dealing with irate people and defuse and solve situations.

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