Human Resources

Katie S. Herr Business Professional

****************@*****.*** LinkedIn URL 916-***-**** West Palm Beach, FL

Self-starting, adaptable leader with proven experience in all facets of business and human resources operations across diverse industries. Analytical professional skilled in achieving compliance with applicable regulations and federal / state laws. Collaborative communicator continually focused on building relationships and promoting synergy across all organizational levels to drive performance and inclusivity. Technical proficiency in MS Excel, MS Word, Salesforce, QuickBooks, and ADP. Areas of Expertise include:

aPHR Certified

Customer Service

Training & Development

Business Development

Relationship Building

Problem Resolution

Recruitment & Onboarding

Team Building & Leadership

Regulatory Compliance

Professional Experience

DoubleTree by Hilton Four Points by Sheraton Pleasanton, CA July 2019 – August 2020

Distinctly designed 3- and 4-star hotels that offer superior customer service to business and leisure guests.

Guest Service / Front Desk Agent

In consecutive roles, execute the check-in and check-out processes through Hilton OnQ software at DoubleTree by Hilton and Lightspeed POS system at Four Points by Sheraton. Secure strong customer satisfaction metrics by resolving guest complaints and concerns expeditiously; develop appropriate solutions through face-to-face and over the phone communication with hotel staff members.

Key Accomplishments:

At DoubleTree by Hilton, achieved the highest amount of Hilton Honors® program enrollments and recognized by senior management for top-tier customer service and positive guest feedback / reviews.

Significantly improved customer service reviews at Four Points by Sheraton and recognized by management as a result – received opportunity to accept supervisory position.

Pinnacle General Construction and Painting, Inc. El Dorado Hills, CA November 2014 – May 2019

A painting and construction business that specializes in both residential and commercial projects.

Business Development Manager, January 2019 – May 2019

Prospected business opportunities through attending industry / networking events and executed strategic territory planning and competition analysis to facilitate market and revenue growth. Cultivated strong relationships with business partners and customers to drive positive brand identity and awareness. Secured and pursued leads; conveyed the quality of company services to clients, resulting in new business.

Key Accomplishments:

Conceptualized and initiated a social media campaign, which increased client inquiries and website traffic by 150%.

Enhanced bid proposal opportunities by 35% through leveraging Salesforce, Buildertrend, and various industry-specific networking organizations.

Administrative / Human Resources manager, November 2014 – January 2019

Oversaw a broad range of duties from executing AP, AR, and customer invoices through QuickBooks to all HR functions. Processed child / spousal support and workers’ compensation claims in addition to weekly payroll with ADP; managed separation interviews, background checks, new hire processing, and wage garnishments. Assembled budgets and P&L spreadsheets for each project and monitored expenditures to ensure profitability.

Key Accomplishments:

Developed and led a new hire orientation program – secured compliance with state laws and executed onboarding process and background checks.

Achieved 100% success rate concerning workers’ compensation audits and inspections, maintained compliance with OSHA regulations and applicable government laws.

Streamlined a safety & security program with connecting manual, which included bi-weekly tailgate safety talks in compliance with OSHA.

Acted as liaison between employees and management to resolve grievances efficiently; ensured employee confidentiality.

Swagherr Boutique El Dorado Hills, CA August 2011 – December 2014

A fashion-oriented business specializing is the sale of beauty and cosmetics products in the Los Angeles market.

Business Owner

Directed all facets of day-to-day operations from budget management and administration to completing purchase orders and developing strategic business plans. Analyzed market / industry trends by attending trade shows throughout multiple states, which aided in sales forecasting and determining seasonal demand; utilized data to adjust prices and reduce overhead and cost of goods sold (COGS).

Key Accomplishments:

Forged solid business relationships with more than 100 vendors in the LA Fashion District and built a loyal customer base of more than 800 repeat customers – resulted in increased profitability and YOY sales growth of 25%.

Developed and implemented an integrated marketing campaign that encompassed the company website, social media, email marketing, and innovative customer incentives / promotions.

Additional Experience

Customer Service Manager Comair Airlines, West Palm Beach, FL

Education

Associate of Arts in Education

GULF COAST COMMUNITY COLLEGE Panama City, FL

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