Human Resources
Resume:
SMANGELE SITHOLE
Human Resources Management H***NTIBANE ROAD, KWAMASHU 4359
adi66l@r.postjobfree.com
studied HR because of my interest and passion to help and support people in the workplace to realize their full potential. I am interested in using my personality, my knowledge and abilities to create an workplace environment that promotes personal growth and growth for the organization. As a customer service supervisor I Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Assisted customers with setting appointments. Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service. Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
WORK EXPERIENCE
Customer Service Supervisor
CCI Call Centre - Durban, KwaZulu-Natal
June 2019 to Present
•Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
•Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
•Assisted customers with setting appointments
•Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
HR in services training
MCCORD HOSPITAL - Overport, KwaZulu-Natal
August 2017- October 2017
•Attending meeting, taking minutes
•Preparing documents and filing
•Capturing Data
•Attending HR cases, grievance
•Answering calls
EDUCATION
Bachelors in BTECH Human resources management
University of Technology - Durban, KwaZulu-Natal February 2018 to April 2019
MODULES
●Organizational Behaviour
●Industrial Relations
●Management Of Training
●Strategic Management
●Personnel Management
●Research Methodology
Diploma in Human Resources Management
DAMELIN - Overport, KwaZulu-Natal February 2015 to March 2018
MODULES
●Business Communication
●Industrial Relations
●Business Management
●Accounting
●Human Resources Management
●Industrial Psychology
●Business Ethics
●Business Mathematics
●Management Of principles and Practice
●Microeconomics
●Training Management
●Industrial Relations
SKILLS
•Microsoft Office
•Communication
•Problem Solving
•Professionalism and strong work ethic
•Analytics
•Strong Organizational skills
REFERENCE
Manager: Ashley padayachee
Industrial Relations specialists: Nqobisizwe Mathonsi
Manager: Cameron singh
Manager: Nivolin
DUT Lecture: Doctors lourence
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